update: from a culture of fear to a culture of excellence lee d. lambert, j.d. chancellor, pima...

Update:

From a Culture of FearTo

A Culture of Excellence

Lee D. Lambert, J.D.Chancellor, Pima Community CollegeColloquium on Abrasive Behavior in Higher EdJune 23-24, 2015

• Tucson metro area: 1.04 million people• 6 campuses• 49,504 FTSE ( credit)• 2,693 FTSE (non-credit)• 55% female• Average age: 27

About PCC

Transfer to 4-year college/university

Career/technical training

Foundational ed (remedial)

Adult ed

What we do

7 associate degrees

15 transfer programs, including business, engineering (15 concentrations), science

56 occupational programs

Our credentials

Two years ago

• Executive misconduct

• Consultant issues

• “Culture of fear”

• Lack of Board oversight

Probation vs. “notice”

Deficiencies cited• Complaint & grievance procedures• Integrity of finances, human

resources• Strategic planning

College-wide response• Culture of continuous

improvement • Community outreach

Now “on notice”

Larger context• Declining enrollment

• State funding ELIMINATED

• Occupational programs that need resetting

• Taxpayer organizations attacking Pima’s tax levy authority

Today: moving to Excellence

• The buck stops here: accountability

• No more silos

• Talking to each other

• Play nice with each other

Policy review by employees

• Employee committees reviewed Board policies & standard practices• Disability, ADA

• Employee development

• EEO, non-discrimination

• Anti-harassment

• Commitment to diversity

• Do we consistently administer the policy?

Civility training: R.E.S.P.E.C.T.

So far…• Train the Trainer – 25

• Chancellor & Board were trained first

• For ALL employees--faculty & administrators included

• 1,328 employees completed training by

• May 1, 2015

Supervision in the 21st Century

• Tools for respectful communication

• Fair & reasonable treatment

• Expectations of accountability

• How to be a leader

• Office of Dispute Resolution

• College-wide sex-harassment prevention training – no exceptions!

• Institutional Climate Work Group

• Survey of all employees

• Blueprint for Healing

• Institutional Climate Cooperative – reps from exempt, non-exempt, faculty, adjunct faculty, administrators

More emphasis now

Insights

• Cultural change takes time.

• Organizations don’t change; people do.

• Effectiveness depends onclear expectations, communication.

• EVERYONE is responsible for a kind, productive, & successful workplace.

Questions?

llambert@pima.edu

(520) 206-4747

Blog: pimachancellor.wordpress.com/

Twitter: @LeeLambert3