uc analytics for ms lync and skype for business

6-Apr-13

UCAnalyticsMONITORING AND REPORTING FOR UNIFIED COMMUNICATIONS

Some of our CUSTOMERS

UC Analytics INSTALLATIONS

UC Analytics Installations

User Adoption Costs / Billing

QoE / Capacity Planning

Employee Productivity

MAKE UC MANAGEABLE,MEASURABLEANDPRODUCTIVE

RELEVANT INFORMATION THROUGH CUSTOMISABLE DASHBOARDS AND AUTOMATED REPORTS

DASHBOARDCONFIGURABLE LAYOUTDYNAMIC CHARTSDIRECT FILTERINGSINGLE CLICK REPORTINGREAL TIME SNAPSHOTUPDATED EVERY 60 SECONDS

MONITORS

QUALITY TREND MEAN OPINION SCORE

LYNC / S4B CLIENT TYPES

CONFERENCE STATISTICS

CALL TYPE SUMMARY

GATEWAY SUMMARY

MONITORS

INBOUND CALL HANDLING

TOP DESTINATIONS

CALL STATISTICS CALL DETAILS

INBOUND CALL SUMMARY

CALL DISTRIBUTION BY

LOCATION

REPORTINGStandard Templates

• User Adoption• Quality• Capacity• Costs• Presence• Productivity

Report Designer• Design your own format• Drag and drop desired

fieldsReport Style

• Company logo• Change colour scheme• Company details

REPORT BUILDERSORT AND SUMMARISEFILTERSCHART OPTIONSSCHEDULE REPORTSEXCEL, PDF, WORD, CSV

ALARMSEmail notificationSelect call conditionsThreshold on:

• Cost• Duration• Ringtime• Quality (MOS)• Error ID

BUDGETMonthly Cost or DurationEmail notification at %Bar outbound dialling

SECURITY POLICIESUsername and passwordSupports AD AuthenticationRestrict all featuresRestrict at organisation level

ON-PREM CLOUD

INTEGRATIONSUPPORTS

UCAnalytics

UC Analytics Server(SQL Based) Monitoring

Server

CDR’s

Archiving Server

IM Transcrip

ts

Front End Pool

Pulls approximately every 60 seconds

Pulls approximately every 1-2 seconds

Live Calls

(Cloud requires a CDR retriever to be installed on

customer site UCA + is only available on prem)

UC Analytics +

SUPPORTING LYNC / S4B RESPONSE GROUPSLIVE CALLS INFORMATIONREAL TIME WALL BOARDSPRESENCE STATUSES

UCAnalytics +

PRESENCE STATUS

RESPONSE GROUP SUMMARY

RGS WALL BOARD

PRESENCE STATISTICS

Wall Boards

ACTIVE CALLS

UCAnalytics +

UCAnalytics +

PRESENCE DETAILS

Reports

RESPONSE GROUP AGENT LOGIN

PRESENCE SUMMARY

UCAnalytics +

UC Analytics +

Key Health IndicatorsProcessor Usage %Available Disk SpaceDisk Operations

Health Monitor

SQL Server Health Monitor

Front End Server Health Monitor

MCU Health Monitor

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