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Transforming Healthcare: Patient Centered Innovation
v/ Director Barbara Spurrier, Center for Innovation, Mayo Clinic, USA
Denmark Innovation Conference
Transforming Health Care at Mayo Clinic: Human-Centered Innovation
January 21, 2014
Barbara Spurrier, Administrative Director, Center for Innovation, Mayo Clinic
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The best interest of the patient
is the only interest to be considered…
William J. Mayo, MD (1910)
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Our Vision Mayo Clinic will provide an unparalleled experience as the most trusted partner for health care
Our Mission To inspire hope and contribute to health and wellbeing by providing the best care to every patient through integrated clinical practice, education and research
Our Primary Value The needs of the patient come first
Value Statements These values, which guide Mayo Clinic’s mission to this day, are an expression of the vision and intent of our founders, the original Mayo physicians and the Sisters of Saint Francis
• Respect
• Compassion
• Integrity
• Healing
• Teamwork
• Excellence
• Innovation
• Stewardship
Organizations and leaders need to:
• Reinvent customer relationships; make customer intimacy their #1 priority
• Embody creative leadership
• Embrace innovation
Global CEO Study (IBM – 2010)
“Incremental changes are no longer
sufficient in a world that is operating in fundamentally
different ways.”
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Mission – CENTER FOR INNOVATION
Transforming
the delivery and
experience of
health and health care
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Definition of Innovation
Center for Innovation
“The problems that exist in the world
today cannot be solved by the same
level of thinking that created them.”
Albert Einstein
Computer
Programmers
Administrative
Assistants
& Coordinators
Project Managers
Anthropologists Scientists
Volunteers
Marketers
Nurses
Innovators
Analysts Attorneys
Engineers
Bioethicists Administrators
Physicians
Designers
Thinking Differently
“…innovation requires focus and
a lot of disciplines.” Steve Jobs
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All life is an experiment.
The more experiments you
make the better.
Ralph Waldo Emerson
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Human Centered
Design Implementing
Transitioning ownership to an
operational home
Scanning & Framing
Examining world trends and
unmet user needs to frame
opportunities; Aligning with
Mayo strategy
Experimenting
Understanding user needs
to define and refine
concepts
Prototyping
Iterating and validating tangible
models
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“The mission of design thinking
is to translate observations into
insights and insights into
services and products that will
improve lives.
…design thinking is human-
centered innovation…”
Tim Brown, Change by Design
Incubators
Government
Payers
Providers
Health Systems
Communities
Academia
Industry
-Retail
-Pharma
-Technology
-Food
-Energy
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Always Be There For Me.
Mayo Practice
When I Need to Come to You
Connected Care
Health & Wellbeing
Innovation Accelerator
When You Can Come to Me
When I Never Knew I Needed You
Help Me Understand and Apply Innovation
to My Work
Examples of Connected Care Projects
Center for Innovation
Apps that Connect
Asthma - Connecting adolescents via their smart phones
to personalized asthma management services.
Video Visits
Connecting physicians and care teams to patients in their
community clinics and homes.
Traumatic Brain Injury Rehabilitation
Providing remote brain injury therapy.
Thriving in Place
Helping seniors stay home, connected and safe.
OB Nest
Prenatal care that promotes a fully activated and healthier
mother and healthier baby.
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Innovation Catalyst
The Garage
CoDE
Transform
Toolkit
Always Be There For Me…
And Help Me Understand and Apply Innovation to My Work
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1 Build a Discipline of Innovation
2 Recruit a Diverse Team
3 Embrace Creativity & Design Thinking
4 Environments Matter
5 Co-Create with your Customers and Stakeholders
6 Organize around Big Idea Platforms
7 Collaborate inside and outside
Lessons Learned Learning about Innovation
Center for Innovation MANGE TAK!!!
spurrier.barbara@mayo.edu www.mayo.edu/center-for-innovation
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