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BENEFITS ARCHITECTURE IMPLEMENTATION
TURNINGCLOUD PLATFORMOverview of Product
STUDENT POLLING SOLUTIONS INSTRUCTOR POLLING SOFTWARE
TURNINGCLOUD MANAGEMENT
TURNINGCLOUDA seamless engagement and data collection platform.
PLATFORM VISIONTU
RNIN
GCLO
UD ORG: As an organization, I would like a TurningCloud account, so that we can
manage the adoption of Turning Technologies for all users.
CONTENT: As an instructor, I want my content in TurningCloud and the ability use content across Turning Technologies applications so that my content is not restricted to one single application.
DELIVERY: As an instructor, I want a simple and reliable TurningCloud interface in that allows me to deliver content leveraging my desktop
applications.
DATA: As a user, I want my solutions to reliably collect participant data and store data in my TurningCloud Account for reporting and analysis.
ECOMMERCE: As a user, I want to easily purchase Turning Technologies solutions within my TurningCloud account for quick and easy purchasing capabilities.
TURNINGCLOUD BENEFITS
• FERPA compliance with secure login and AES encryption of student data
• A truly hybrid solution that bundles devices and ResponseWare together for use in the same environment via a TurningCloud Account
• Campus Organizational Structure that allows a central coordinator or administrator to manage users, usage and shared licenses
• Continuous cloud-based enhancements and deployment driven by customer input
• The same easy-to-use and reliable TurningPoint software available for PC and Mac. Software features a native PowerPoint® integration, on-the-fly polling over top of any application, as well as integrated self-paced mode for tests, quizzes and course evaluations.
• TurningCloud provides access to the newest features implemented into TurningPoint and ResponseWare applications
“We are committed to the needs of our customers. Our
development efforts are based on your input.
TURNINGCLOUD ENHANCEMENTS
LATEST WINTER RELEASE FEATURES• A Simplified Account Creation• Account Dashboard Indicators• Online Store Access via Account• Enhanced Org Admin Tools• TurningCloud Desktop Features• Improved Participant List Updating• Remembers ResponseWare login for
student apps
PROPOSED SPRING RELEASE FEATURES• Org Enhancements• Org Licensing• Cloud Session Storage (Beta)• Participant List Sync• EVC Content Delivery• Direct Integrations (BB, Canvas, D2L)• Instructor Emailing Tools
QT FEATURES• Full QWERTY keypad• Large display and improved menu system• Additional space to allow development of firmware features• Additional test storage space• OTA updates optimized and improved• 512 character support for presentation mode
PROPOSED FUTURE FEATURES• 512 character support for self-paced mode• Improved keypad look and feel• Timestamp logging for button presses and events• Equation mode
ResponseCards: RF, RF LCD, NXT & QT Receivers: Legacy & Long Range Receivers
TURNINGCLOUD HARDWARE COMPATIBILITY
LMS INTEGRATIONS
TurningPoint Cloud supports integrations with Blackboard, Moodle, Sakai, D2L and Canvas.
LTI is used for student registration from Blackboard and Canvas to Turning Account.
LMS ID is always leveraged for the association of the student in order to push results back to LMS. This ID cannot be changed in our system.
Instructors can pull rosters from the LMS, poll sessions in our software and then export grades directly to the LMS grade book as individual grade items.
PLATFORM ARCHITECTUREDesign, Hosting & Security
PLATFORM ARCHITECTURE & SECURITY
HOSTINGHosting: AWS EC2 US Data CentersNetwork Security: HTTPS SSL ProtocolService Security: AWS IAMScaling: AWS ASG Elastic Load BalancingReliability: Multiple AWS Availability ZonesStress Testing: Continuous and scaled
SECURITYFERPA Compliant: AACRAO AuditData Encryption: AES 128IT Security Practices: ISO CertificatePII: FN, LN, Email, Student ID
Turning Technologies has a team ready to complete all campus required security documentation. Preferred 2 week lead time for completion.
TURNINGCLOUD SYSTEM ARCHITECTURE
Follows local authentication and security protocolsMember of InCommonPasswords are not stored on TT serversAvailable for CAS and Shibbeloth
SINGLE SIGN ON
TurningCloudOperating Systems Supported:• Microsoft Windows 7, 8 or 10 (32-
or 64-bit)• Mac OS X v10.9, 10.10 and 10.11
TURNINGCLOUD PLATFORM COMPATIBILITY
ResponseWare Android AppOperating Systems Supported:• OS 4.1 or higher
TurningPoint Cloud Desktop• Both PC and Mac Office 2016 will be
compatible• Embedded Chromium browser
ResponseWare iOS AppOperating Systems Supported:• iOS 7.0 or higher• iOS 9 currently working, but requires
further testing. Official support made with December release
IMPLEMENTATIONTransitioning to the TurningCloud Platform
EIGHT STEPS TO TRANSITIONING TO THE CLOUD
1. Campus sign off on Campus Clicker Bundle2. Campus sign off on Bookstore/eCommerce Pricing3. Campus Complete Organization Form4. Campus Complete SaaS Agreement (Docusign)5. Turning Technologies [TT] Set up SSO (optional)6. Campus Implement LMS Integration LTI Link (optional)7. Turning Technologies Complete Campus Security Documentation8. Campus sign off on Customized Implementation Plan
Student device bundled with a Turning Account that includes virtual clicker app ResponseWare - all tied to the student’s Turning ID.
Regardless of instructor preference for clicker device or mobile app, student receives BOTH for one low price. Discounts available for multi-year licenses.
Bundles available through campus bookstores, Turning Technologies’ online store or both locations – based on individual university preference.
TURNINGCLOUD STUDENT BUNDLES
Student Account o Preferred Registration Method: From LMS, click the LTI Link o Turning Technologies Bulk Uploado Direct Link Student Account Registration
Instructor Accounto Turning Technologies Bulk Uploado Direct Link Instructor Account Registration
Organization Accounto Turning Technologies will create an organization account after the
completion of our Organization Information Formo Assign an organization admin(s)o If requesting SSO, provide SSO URL and all campus domains
(initially supporting CAS and Shib)
CREATING TURNINGCLOUD ACCOUNTS
Training Resources• TurningPoint Cloud Instructor Led Training:
http://www.turningtechnologies.com/support/turningpoint-cloud/online-classes• • TurningPoint Cloud On-Demand Tutorials:
http://www.turningtechnologies.com/support/turningpoint-cloud/tutorials• • TurningPoint Cloud Complete User Guides: • PC: http://help.turningtechnologies.com/TurningPointCloud/PC/\• Mac: http://help.turningtechnologies.com/TurningPointCloud/Mac/• • • Student Registration Documents:• D2L: http://www.turningtechnologies.com/pdf/content/D2L-TPC-Participants.pdf• BB- http://www.turningtechnologies.com/pdf/content/BB-TPC-Participants.pdf• Canvas: http://www.turningtechnologies.com/pdf/content/Canvas-TPC-Participants.pdf• Moodle: http://www.turningtechnologies.com/pdf/content/Moodle-TPC-Participants.pdf• Sakai: http://www.turningtechnologies.com/pdf/content/Sakai-TPC-Participants.pdf
CUSTOMER SUPPORT
AVERAGE SUPPORT TIME97% first call resolution
50 seconds – average hold time
7 minutes – average call length
2.75 hours – average e-mail response time
SUPPORT OPTIONS Support Hours M-F 8am-9pm EST Phone: 330.746.3015 Toll-Free: 866.746.3015 support@turningtechnologies.com ZenDesk Knowledge Base User Guides Feedback Forms Satisfaction Surveys Annual NPS Survey User Conferences Onsite Training WebEx Training Online Training Project Plan
https://www.turningtechnologies.com/technical-support
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