topdesk partner solutions

TOPdesk ParTner sOluTiOnsTOPdesk’s solution partners help us create specific solutions, enabling us to meet all our customers’ needs and requirements. On this page, we highlight a number of our partners and the solutions we offer.

TOPdesk Incident MonitorVicta has developed QlikView, a dynamic and interactive

management dashboard for TOPdesk’s service manage-

ment software. This powerful application grants com-

plete insight into all calls logged within your organization. The TOPdesk Incident Moni-

tor was developed using QlikView’s powerful Business Intelligence platform. QlikView’s

patented memory-based associative technology lets users perform quick and dynamic

data analysis, ensuring that you always have access to the most up-to-date information.

CTI moduleAskRoger! provides Unified

Communications solutions

for optimizing IT availability, helping employees to work

more efficiently and boost productivity. Innovative solu-

tions by suppliers such as Cisco should be flexible and

scalable to be able to grow with the organization. What’s

more, the costs should be as expected and limited if pos-

sible. AskRoger! has all the tools to offer IT and telephone

disciplines (landline and mobile phones, CTI, video com-

munication and a (wireless) network) as a total solution.

TOPdesk and MS SCOM integrationTOPdesk and 3Fifty have developed a TOPdesk and Microsoft

System Center Center Operations Manager (SCOM) integration.

SCOM is an application that monitors servers, services and net-

works. It safeguards services and signals (potential) problems. The integration of

TOPdesk and SCOM grants unprecedented insight into calls and solutions in your

network environment.

Mirror 42 Performance DashboardMirror42 is a software development company that

develops software for CIOs and IT managers, helping

them gain insight into their organization’s performance through KPIs (Key Perfor-

mance Indicators) and trends. KPIs are based on management processes and auto-

matically generate daily reports. Mirror42 also founded the fast-growing commu-

nity www.kpilibrarby.com, where more than 370,000 registered users share their KPI

knowledge and expertise. With over 6,000 KPIs, KPI Library helps its members to dis-

cover the right performance indicators based on their processes and industry.

ISM moduleThe TOPdesk ISM module is a solu-

tion provided by BHVB, Mavim

and TOPdesk. ISM focuses on the

phase after the implementation,

helping IT managers to put their processes into practice

and organize the services they provide. The ISM process

model is developed using elements from ITIL and ASL.

This compact and simple model comprises six detailed

processes common to IT organizations. It is important

to know who is responsible for certain activities. That

is why ISM offers the tools to adjust process descrip-

tions to suit an organization’s procedures. ISM helps IT

managers determine what needs to be done, when, by

whom, and using which tools.

PARTNER IN fOcus 23 Text: TOPdesk & partners