tony diaz resume

Tony DiazMonteagle, TN

Cell Phone: 931-241-0190, email: adiaz@my.apsu.edu

CAREER OBJECTIVEA reliable and motivated Administrative Assistant seeking a career opportunity with the possibility of

advancement based on performance standing and display of competence

SUMMARY OF QUALIFICATIONS Highly motivated self-starter with the ability to multitask. Exceptional prioritizing skills in

organizing, planning and managing multiple priorities Exhibits success in time-management to maximize and attain all goals High energy professional successful in fostering and maintaining solid professional relationships Demonstrated accuracy, attention to detail and ability to work well in team environment Sound knowledge of office technology and software with Microsoft Word, Power Point and

Excel programs Bilingual in Spanish

EXPERIENCE

Teletech – Seasonal Licensed Agent – Hopkinsville, KY 10/15 – 12/15 Responsible for receiving 10-25 incoming calls daily in a timely manner to ensure

the correct coverage for each individual Performed health coverage analyses for consumers Presented health plans to customers that were assessed as needing more effective

coverage at little to no premium Gained health insurance licensing in 28 states

Convergys – Customer Service Representative – Clarksville, TN 3/12- 9/12 Provided customer service to all customers, along with assistance to all salesmen

in the field Assisted co-workers in other departments Updated any customer files according to the criteria of the call that was conducted

to ensure customer retention and all notes were as complete as possible for the next CSR

Citi Trends – Store Associate – Clarksville, TN 6/09 – 2/12 Managed inventory and sales floor Provided customer service as needed to assure customer retention Assisted with the stores needs in the sales field Daily cash handling

CERTIFICATIONS AT&T Mobility CSR Certified Licensed Health Insurance Agent

EDUCATIONAustin Peay State University, Bachelors of Science Psychology, 2015