tony diaz resume
TRANSCRIPT
Tony DiazMonteagle, TN
Cell Phone: 931-241-0190, email: [email protected]
CAREER OBJECTIVEA reliable and motivated Administrative Assistant seeking a career opportunity with the possibility of
advancement based on performance standing and display of competence
SUMMARY OF QUALIFICATIONS Highly motivated self-starter with the ability to multitask. Exceptional prioritizing skills in
organizing, planning and managing multiple priorities Exhibits success in time-management to maximize and attain all goals High energy professional successful in fostering and maintaining solid professional relationships Demonstrated accuracy, attention to detail and ability to work well in team environment Sound knowledge of office technology and software with Microsoft Word, Power Point and
Excel programs Bilingual in Spanish
EXPERIENCE
Teletech – Seasonal Licensed Agent – Hopkinsville, KY 10/15 – 12/15 Responsible for receiving 10-25 incoming calls daily in a timely manner to ensure
the correct coverage for each individual Performed health coverage analyses for consumers Presented health plans to customers that were assessed as needing more effective
coverage at little to no premium Gained health insurance licensing in 28 states
Convergys – Customer Service Representative – Clarksville, TN 3/12- 9/12 Provided customer service to all customers, along with assistance to all salesmen
in the field Assisted co-workers in other departments Updated any customer files according to the criteria of the call that was conducted
to ensure customer retention and all notes were as complete as possible for the next CSR
Citi Trends – Store Associate – Clarksville, TN 6/09 – 2/12 Managed inventory and sales floor Provided customer service as needed to assure customer retention Assisted with the stores needs in the sales field Daily cash handling
CERTIFICATIONS AT&T Mobility CSR Certified Licensed Health Insurance Agent
EDUCATIONAustin Peay State University, Bachelors of Science Psychology, 2015