title (46 pt. hp simplified bold)sapvod.edgesuite.net/sap_forum/italianforum/pdfs/itfm11_it...

IT Excellence L’Application Lifecycle Management (ALM) per semplificare l’innovazione, ridurre i rischi e incrementare la qualità Giacomo Coppi Client Principal HP Enterprise Services Italia

MAKE IT MATTER

HP today Q3-FY12 Revenue by Segment Q3-FY12 Revenue by Region

HP Software 3% HP Financial Services 3%

• Fortune #15 in the U.S.

• #31 Global

• 170 countries

• FY2012 Revenue: $120B

• > 330,000 employees

Ability To Manage

Complexity

Technical And Industry

Expertise

Relationship

Experience The HP Brand

HP Enterprise Services

• ERP and CRM platform managed for 1,7M clients

• HP manages more than 380.000 Server, 100 Petabytes, 5,4 M Desktops, 6M of Mailboxes, 17M of IP address, 47M of username/password

• 26 M Pay-Slip managed per year

• 109 domestic and international air carriers are currently served by HP more than any other IT services provider.

• 500M travel reservations are booked annually by HP, 3M merchant accounts, 10B of credit cards transactions per year, 1.2 B of checks a year

Infrastructure Outsourcing

Technology Services

Application and BPO Services

$36B of Services Worldwide 1.700 Customers in 90 countries 50.000 application professionals

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

• Cloud and Mobility • Information Management & Analytics • Enterprise Applications Services • Transformation and Integration Applications • Development & Applications Management

Application Services

modernize at lower cost transform and adapt

improve productivity and effectiveness

enhance apps for max ROI

visibility, reliability, and lower risk

• Customer relationship management

• Document processing

• Finance & administration

• HR & payroll services

Business Process Outsourcing

flexible & scalable operations risk mitigation

cost reduction

accelerate business responsiveness

optimized and streamline operations

process quality for enhance competitiveness

• Enterprise Cloud Services

• Security Services

• Enterprise Service Management

• Outsourcing Solutions

Infrastructure Technology Outsourcing

optimized IT service

secure enablement

easier innovation

high-quality services

from technology support to innovation

Enterprise Group Business

HP Storage New vision for the storage industry

HP Servers Launching new server categories

HP Networking Simplifying the network

HP Technology Services Revolutionizing support and consulting services

HP–SAP: partnership that produce innovation Expand SAP customer business possibilities

SAP Real-Time Data Platform High-availability in-memory Infrastructure solutions for managing Big Data and Real Time computing

HP CloudSystems and HP Converged Cloud for SAP Including HP Cloud Maps for SAP SAP Application as a Service

Mobility Solutions SAP enterprise mobility solutions + HP mobility solutions and devices

Rapid Deployment Solutions from HP Modular, out-of-the-box solutions that meet specific business needs

Industry-firsts from HP for SAP HANA Strength of the long time SAP and HP relationship

2013+ 2012 2011 2010 and before

“HP and SAP have been a winning combination for more than 20 years. We are truly proud of this partnership.”

Bill McDermott, Co-CEO, SAP

Hasso-Plattner Institute develops HANA on HP

HP Business Suite on HANA SAP HANA general availability BW on SAP HANA

CRM on HANA

BWA co-innovation and leadership

Project Kraken—8 TB development platform

Virtualized HP AppSystem for SAP HANA Test/Dev

Disaster tolerance for scale-out solution

Leading EML performance benchmark

HP AppSystems for SAP HANA—single node

HP AppSystems for SAP HANA—scale out

HP CoE dedicated to in-memory technologies

Over 300 joint customer installations

SAP product releases HP innovations

Driven by four new elements, but linked to the past

A New Style of IT is emerging

Legacy Web 2.0

Client / Server

New Style of IT Mobility

Big Data

Social

We bring deep industry and SAP expertise to our clients

What’s going ON

Accelerating innovation and change

The internet

Client/ server

Mobile, social, big data & the cloud

every 60 seconds

3,600 photos on Instagram

14 new songs on Spotify

104,000 photos on SnapChat

17,000 transaction at Walmart 83,000$ sales on Amazon

72 hours uploaded on YT

2,000,000 searches on Google

278,000 tweets, 1.8M likes

Main- frame

Change how technology is consumed & value it can bring

Open up new business models

Remove current inhibitors & unleash power of innovation

New technology access methods

11,000 active users on Pinterest

Thriving in a borderless world

• Ensure the success, security and integrity of end-to-end business processes

• Connect, instrument and automate thousands of assets across IT

• Correlate insights to optimize decisions and IT investments

Private cloud

Amazon

Salesforce.com

Challenging Company & IT Governance & Transformation

• Implement business changes on applications

• Creating components quickly for a new module or version

• Modeling complex business application scenarios

• Enabling less technical users to create tests

• Reducing the test cycle time

Top 5 Issues

Change impact visibility

Business disruption

Change cycle time

Business & IT alignment Challenges

A new CIO

CIO evolution to business processes

From knowledge to

wisdom

Information and

knowledge management

Competitive Intelligence

From knowledge to wisdom through the information management

Information Provider

Crystallization of the diffusion

Information Consumer

Strategy

Instruments

• Instruments • Modality • Usage • Objects

• Users • Profiles • Roles

! SYNC strategy & execution

Experience, wisdom, strategy

Balance Scorecard Check

Monitoring and market signals analysis

Business models and growth strategies

Projects and actions

Macroeconomics Environment

VISION and MISSION

Strategic plan

Operative Plan

Market structure

Business models and competition

Competitive trends

Strategic options

Expected Performances

Performances of competitors

Hypotesis Check

Value and purchasing factors

Execution check

SECTOR RESULTS

INTERNAL RESULTS

The Balance ScoreCard (BSC) its a strategic asset

to support the company in:

• The execution of the business strategy

• Collecting a coherent set of performance

measurement units

• Monitoring these indicators to measure the

execution

Instruments and technics: Know-how on BSC

Get the insight and confidence you need to always perform better

Company Performance Measurement through IT

Chief Information Officer

170 KPIs via HP research

150+ KPIs captured digitally today

135+ KPIs in Executive Scorecard

*Including IT operations, security & information management

Application development

Operations* Finance, planning & administration

11% Annual IT spend

Annual IT spend

Covering the full IT lifecycle

ALM: business approach

Application Lifecycle Management using SAP Solution Manager

Deploy

Test Management

Solution Documentation

Built & Test Operate Optimize

Incident, Problem & Request Management

Solution Implementation

Template Management

Upgrade Management

Requirement Design

Change Control Management

Template Management

Monitoring

Custom Code Management

Multi Resources Scheduling

Job Scheduling by SAP redwood

HP Quality Center

Deploy

Test Management

Template Management

Upgrade Management

Requirement Design

Template Management

Monitoring

HP Quality Center

SAP Landscape Transformation

Business Process Management

We talk about Solution Manager (“blueprint”) projects and its associated hierarchy of Business Scenario, Business Process and Business Process step

We refer to the BPMN 2.0 specification for visualizing Business Process Flow models.

Deploy

Test Management

Template Management

Upgrade Management

Requirement Design

Template Management

Monitoring

HP Quality Center

Requirements Design Built & Test Deploy

Deploy

Test Management

Template Management

Upgrade Management

Requirement Design

Template Management

Monitoring

HP Quality Center

Test Options

Deploy

Test Management

Template Management

Upgrade Management

Requirement Design

Template Management

Monitoring

HP Quality Center

Key elements

Documentation of the technical system landscape

• Documentation of systems, servers, databases and software components, system roles

Documentation of your core business processes

• Documentation of core business processes, related technical objects, programs, interfaces and custom code

• Clearly structured in a 3-level hierarchy

• Centrally accessible in SAP Solution Manager

• Continuosly verified with Solution Documentation Assistant

Deploy

Test Management

Template Management

Upgrade Management

Requirement Design

Template Management

Monitoring

HP Quality Center

Business Process Standardization

SAP Solution Manager is the central platform to plan and execute your business process standardization

• Use the ASAP methodology to ensure fast and efficient project execution

• Speed up local implementation by delivering preconfigured templates

• Control to what extend implementation teams may adopt your standardized business processes to local business needs

• Manage and verify your business process standardization efforts centrally

SAP provides two roadmaps to support you

• GlobalASAPTemplate Roadmap for the definition of your standardized processes

• GlobalASAPRollout Roadmap for the rollout of your standardized processes

Business Process Standardization

Compare & Adjust

Project success

SUCCESSO ESECUZIONE PERFETTA

PROCESSI PERFETTI SUCCESS

PERFECT PROCESSES

PERFECT EXECUTION = =

CHANGEdo it

workflow-based management of business and technology driven changes with integrated project management and synchronized deployment capabilities.

The standardized process leads to improved reliability of solution and minimized risk through segregation of duties and transparency of all changes, as all project and system information is available in SAP Solution Manager

Quality Gate Management

• One central build, test, and deployment plan for all projects including their Quality Gates

• Quality Gate Maintenance with SoD (Segregation of Duties)

• Guided Self Services to assess the risk and document the Quality Gate Criteria

• Central transport mechanism and change control

• Manage changes across the technology framework and application

• Every development workbench is integrated

Change Request Management

One central process to control change execution

SAP IT Service Management

ITIL®-compliant IT service and support processes

• Incident Management

• Service Request Management

• Problem Management

• Change Management

• Knowledge Management

• Installed-Based & Object Management (for Configuration Management)

• Service Level Management

Golive Failure

Not a closure step but to re-launch

Beginning of the maintenance

Maintenance IT operations

Process monitoring: it & processes (user experience e process monitoring)

ALM – Go Live & Tuning

OPERATIONS

Minor release Minor release Patch

Implement Patch

Minor release Patch

Minor release

Upgrade

Accelerated Quality Process

Tuning Custom reduction Performances HW load reduction Business evolution (process tuning) Landscape optimization

Single point of truth

Integrated IT Service Management and ALM

SAP Solution Manager integrates Application Lifecycle Management and IT Service Management processes on a single platform

Business Process Monitoring and Improvement Alert Monitoring, Analytics, Dashboards

Communication Methodology

00. Enterprise Area Board

01. Scenario Group First level Mgmt

Middle Mgmt

02. Scenario Process Owners

03. Business Process Key User

04. Business Process Step P

Project Status Board

Critical points Periodic Mailing list

News broadcast (RSS)

Contents

Project Status Meeting

Presentations News broadcast (RSS)

Periodic Mailing list

Process Contents

Meeting Minutes

Toolkit

Trainings

Portal

Portal communication

Workshop

Presentation/Documents

Procedure contents

Milestone news

Trainings Portal

Mail /news on portal

Presentation/Documents

Information corner

Best way for

continuous improvement

Il «City model»

La saggezza è figlia dell’esperienza

L'esperienza è il tipo di insegnante più difficile. Prima ti fa l'esame, e poi ti spiega la lezione.

Thank you!

title (46 pt. hp simplified bold)sapvod.edgesuite.net/sap_forum/italianforum/pdfs/itfm11_it...

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