think ahead presentation on bpo 2010
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© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Some people have an uncommon capacity to Think Ahead…
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Noah built the ark, when it wasn’t raining!Plan Ahead…
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Wright Brothers, Made it fly!Innovate Ahead…
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Gutenberg, rewrote the Bible!Transform Ahead…
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Think Ahead
VISION
Share Knowledge and Build Relationships using Internet technologies
to stay ahead…
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Background
About Us
ThinkAhead is a technology and outsourcing specialist, delivering innovative solutions through a unique combination of technology know-how, domain and process expertise since 1997.
Value Proposition
We assure the client of a dedicated set-up with a replicated model of the business on-site, along with ongoing commitment and consistency on 3 key areas:
People Process Technology
TA can provide servicesthat will
Reduce costs
Enhance client experience
Enable business transformation
Aid integration and elimination of waste
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Founders with over 30 years of combined experience
Extended management bandwidth
Team of 45 engineers/MBAs
Far sighted Investors
High ROI to clients
Celebrating a Decade of TA
Never Underestimate
The Potential of aHardworking TEAM
TA CoreValues
Integrity- In every thing we do Transparency – both internal and external Customer Proximity – “Partners” and not “clients”Excellence in Execution – The last mile in building organizational integrity.
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Management Team
Founder of Think Ahead, started in 1997 15+ years of extensive experience in
developing innovative products, services &
solutions for the healthcare, publishing and
other industries Main strengths are in managing
relationships and knowledge sharing between
teams to ensure success of projects. Personal
competencies are in business analysis
combined with innovative out-of-the-box
thinking and a global outlook to work with multi-
cultural teams. Graduated in Economics honors from the
University of Bombay and Masters in
Management Studies from NMIMS, Mumbai
Co- founder of Think Ahead, started in
1997 More than a decade of experience in
Human Resources domain Main strengths are in the area of resource
planning, allocation & optimization,
recruitment, training, career management,
motivation and morale building Has played a lead role in identifying
leaders early in their career and “fast
tracking” them through a formal leadership
development program. Done her Masters in Business
Administration in Human Resource from
Xavier Institute of Management and
Entrepreneurship, Bangalore
Bharat Gera Sangeetha Mallya
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Team
Has 17+ years of experience in Technology
Entrepreneurship, Business Development and
Delivery of Customer Centric Solutions. Main strengths are focused on industry
trends and high growth opportunities that can
be created. Has driven and been accountable
for Sales, Marketing, Technology, Delivery
and Strategy functions at his previous
ventures. Done an Executive Program for Growing
Companies from Stanford University Graduate
School of Business and M.S., Computer
Systems Engineering from Northeastern
University
Has close to 2 decades of executive
management and leadership experience in
the technology sector and venture capital,
with a strong track record of driving business
performance and enhancing shareholder
value. Main strengths are in the area of team
building and operational excellence Well
versed with financial Structuring and has
respectable relationships base across
Investing and Banking industry in India. Has done his Masters in Business
Administration in Finance from Kurukshetra
University and Mechanical Engineering from
Punjab Engineering College
Pravin Jain Rahul Gupta
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Service Offerings
Joomla Web Design
eCommerce with MAS90
Flash Based eLearning
Healthcare
Insurance
Media & Publishing
Travel/Logistics
F&A (voice & non voice)
Open Source Development
BPM tools
SaaS Applications
TA Service Offerings
Technology
Services
Web & Mobility Solutions
BPO/KPO
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Technology Services
Vast experience in developing and implementing collaboration, workflow, integration, web enabling tools
10+ years experience in various open source technologies including Perl, Java, MySQL, PHP and Apache
Solutions built around existing frameworks such as Zend, Symphonie, ATK
Integrate with SAAS providers such as Salesforce.com, Exact Target, Google Applications.
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Technology Strengths
J2EE, EJB, XML, Java Struts, EDI,
Oracle, Sybase, MSSQL
Server
Backend/Database
JSP/ASP/PHP, Jasper, Crystal Reports, Oracle Apex, Cognos,
Business Objects
Frontend/Reporting
IIS, Apache, JBoss, Tomcat,
Weblogic, Websphere
Web/App Server
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Web & Mobility Solutions
One stop shop offering solutions to take client business online Services ranging from a creating a basic website to a
conceptualizing and developing a fully blown eCommerce portal
Deep expertise in tools of the web Content management systems, eCommerce shopping carts,
web analytics tools, SEO, Google ads, email marketing Ability to seamlessly integrate with clients’ existing IT
infrastructure and applications real time Provided online services in the past to clients in the
healthcare, technology, media, travel and logistics domain
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
BPO/KPO Services
Think Ahead’s expertise lies in understanding and leveraging strategic industry-specific BPO services that provides value to the end customer And translates that to increase in the bottom line for the organization. The industries we provide our offerings are
► Healthcare► Insurance► Media & Publishing► Travel/Logistics► F&A (voice & non voice)
Industry offerings
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Partnership Model
Partnership Model
Think Ahead is a partner with clients,
working together across all stages of the operation including Initiation, Transition, Stable and Mature phase. This approach results in a long term, high value and reliable relationship that translates into a high ROI for our clients.
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Engagement Model
Think Ahead’s Approach - Engagement
Long Term Customer Engagement We inspire Trust and Credibility in our clients as this is the
core value of our organisation.
This is aptly demonstrated by the fact that we have had long lasting relationships with most of our clients for over 5 yrs.
Our engagement model emphasizes knowledge transfer and customer specific process set-up to provide high Return on Investment over a short-term project based engagement.
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Engagement Model
Think Ahead’s Approach - Engagement
Customer Specific Processes Each client is unique and special. We take pride in building
custom processes by studying client’s business processes and provide innovative solutions that drives productivity
Deploy processes that aid in the fulfillment of business objectives.
Identify, define, and implement solutions that best fit business needs and addresses the challenges faced.
To ensure better service delivery we provide a dedicated Account manager
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Engagement Model
Think Ahead’s Approach - Engagement
Effective knowledge transfer
Dedicated Teams with high retention
Collaborative Process
Transparency in relationship
Value for money pricing
Long term engagement
Key Success Factors
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Delivery Model
Think Ahead’s Approach to Delivery
Quality Commitment & Customer Delight
We follow structured processes and our processes are periodically reviewed for accuracy.
Our Quality Auditors ensure integrity and escalates any deviation found from the standards set for the operation. A root cause analysis is done to ensure that the deviations do not repeat and if necessary new controls and checks are implemented in the process.
Customer delight through quality service and greater productivity
Periodic Customer Satisfaction surveys are generated automatically and feedback sent to our top management. CSAT scores are constantly shared with all stake holders
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Talent Engagement Model
Think Ahead has an environment that attracts, nurtures and retains talent over a long term. By taking care of career aspirations of ourteam, we ensure that our clients get a committed and talented resource pool.
Our teams core values are
Hardwork, sincerity and honesty Mutual respect and cooperation Responsibility Passion and Innovation Ability to learn new things quickly, openness Excellence – no compromise on quality
Core Values for people engagement
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Induction
Domain-Specific
Client-Specific
Think Ahead’s Approach to People
Recruitment is a rigorous process at Think Ahead. We source candidates with the right profile, based on 3 key factors: Client Interaction Technical Leadership Team Management
Provide quick and efficient training* of candidates as per timelines
Employee retention by having effective HR policies in place Compensation as per industry benchmark
Performance award for STAR team lead given twice a year
Training*
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Think Ahead’s Approach to People
Training and Retention
Alignment of career aspiration of team members with the companies growth helps us retain staff.
High growth path. Team members with high potential are put on this track and are delegated with higher responsibility and accountability
Knowledge share and unlimited access to information to specific domain
Training on soft skills and communication
Tie ups with recognized institutes for training and hiring
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Infrastructure
Think Ahead’s Infrastructure
We provide 24/7 State of Art Infrastructure at the hub of BPO city of Bangalore Physical Access control
Only TA employees allowed to enter the work area Dedicated round-the-clock security Personal magnetic media cannot be brought into premises without
permission. IP firewalls and anti-virus software
Systems secured against external attacks using appropriate mechanisms.
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Infrastructure
Data Security & Backup
We store data in encrypted files, to ensure the data in client files are not misused.
We take proper steps to ensure that none of employees use any kind of magnetic or other data storage devices to replicate client files. All employees are thoroughly checked while entering and leaving the software premises.
We store data in encrypted files, to ensure the data in client files are not misused.
We take strict action anyone found violation any of our data protection policies without any lenience.
All data processed by an employee is remotely stored in our highly secure servers. We consistently backup our client and data file folders and in separate copies so that nothing is lost due to hard disk crashes.
We replicate our main databases again to ensure added protection. We use additional security software both proprietary and open source to ensure that data security is not compromised.
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Virtual LAN High speed bandwidth and VLAN Network to provide higher
productivity and security Access to email is restricted to corporate accounts
Web clients are blocked except for senior team members. Outgoing mail/FTP transfers are monitored
Linux and windows based firewalls to maintain high level of data security.
60 seat employee friendly work space expandable to 100 seats
Infrastructure
Think Ahead’s Infrastructure
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Other Partnerships- Case Studies
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Clients
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Clients
Our Offshore Partnerships
Independent V&V for Wipro’s Electronic Commerce Division(2 years)
Offshore Test Centre for Responsys Inc, USA (5 years) Offshore Test and Development Centre for
MyHealthBank, USA ( 4 years) Independent V&V for ITC Infotech, Bangalore Offshore Test Centre for Enscaler Inc, USA Offshore Development Centre, Allen Lund Offshore BPO operations, CNET Tech Tracker
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Allen Lund (Since 2003)
Started with a pilot project to develop reports
Knowledge transfer of Logistics
Co-developed Allen Lund.com
Delivered several apps using Java and Oracle Apps
Engagement Highlights
Customer Benefits
Change from legacy systems
Effective deployment
High performance and scalable apps delivered on time
Team retained for several years to deliver sustained support
Low cost and high value
Attractive ROI
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Version Tracker/CNET (Since 2004)
Started with a pilot project to update drivers data
Knowledge transfer of Technology Publishing
Developed tools for workflow
Large scale testing
Engagement Highlights
Customer Benefits
Timely, accurate and high quality data maintenance
Effective process implementation
Successful tool implementation
Team retention ensured smooth transition after acquisition of client
Low cost and high value
Attractive ROI
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
iTrack
Built upon open-source solution stack that combines Linux, Apache, MySQL, and PHP (LAMP).
Intelligent management of URL's by tracking and posting relevant content's on a dashboard interface
iTrack Engine based on web spider architecture.
Engagement Highlights
Customer Benefits
Ability to read any form of information on internet, eg. RSS feeds, URL's, xml etc.
Enables automated tracking and fetches Information without manual interference
Aides in reducing research time required
Email notifications
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Pangeo Partners (Since 2008)
Open Source based development on a collaborative workflow management tool
Flash Based Interactive e–Learning study aids such as Virtual Chemistry labs & nutritional guides.
Engagement Highlights
Customer Benefits
Extensive use of Open Source architecture
Low cost, high value and scalable products
Effective implementation of technology
Seamless integration into existing infrastructure
Enabling the publisher to provide
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Testimonials
"Perfect, I like working with you guys. When can you have this for me?" Thanks so much. Both the documents are exactly what I needed. Lets keep 5-15 due every Friday morning my time. I need to submit this every Friday night my time.“
Thanks so much again and good work."- Chetan Tandon, Allen Lund Inc, Los Angeles
“I am glad to see the Windows content productivity is picking up. Thanks for yours and the teams effort".-Ling Kan, VersionTracker, Portland
Received an Award from MyHealthBank ‘Certificate of Excellence’ for service providers.
© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net
Thank you!Contact: Bharat Gera
bharat.gera@thinkahead.net
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