think ahead presentation on bpo 2010

© 2009 Think Ahead Advisory Services Pvt. Ltd. All rights reserved. | www.thinkahead.net

Some people have an uncommon capacity to Think Ahead…


Noah built the ark, when it wasn’t raining!Plan Ahead…


Wright Brothers, Made it fly!Innovate Ahead…


Gutenberg, rewrote the Bible!Transform Ahead…


Think Ahead

VISION

Share Knowledge and Build Relationships using Internet technologies

to stay ahead…


Background

About Us

ThinkAhead is a technology and outsourcing specialist, delivering innovative solutions through a unique combination of technology know-how, domain and process expertise since 1997.

Value Proposition

We assure the client of a dedicated set-up with a replicated model of the business on-site, along with ongoing commitment and consistency on 3 key areas:

People Process Technology

TA can provide servicesthat will

Reduce costs

Enhance client experience

Enable business transformation

Aid integration and elimination of waste


Founders with over 30 years of combined experience

Extended management bandwidth

Team of 45 engineers/MBAs

Far sighted Investors

High ROI to clients

Celebrating a Decade of TA

Never Underestimate

The Potential of aHardworking TEAM

TA CoreValues

Integrity- In every thing we do Transparency – both internal and external Customer Proximity – “Partners” and not “clients”Excellence in Execution – The last mile in building organizational integrity.


Management Team

Founder of Think Ahead, started in 1997 15+ years of extensive experience in

developing innovative products, services &

solutions for the healthcare, publishing and

other industries Main strengths are in managing

relationships and knowledge sharing between

teams to ensure success of projects. Personal

competencies are in business analysis

combined with innovative out-of-the-box

thinking and a global outlook to work with multi-

cultural teams. Graduated in Economics honors from the

University of Bombay and Masters in

Management Studies from NMIMS, Mumbai

Co- founder of Think Ahead, started in

1997 More than a decade of experience in

Human Resources domain Main strengths are in the area of resource

planning, allocation & optimization,

recruitment, training, career management,

motivation and morale building Has played a lead role in identifying

leaders early in their career and “fast

tracking” them through a formal leadership

development program. Done her Masters in Business

Administration in Human Resource from

Xavier Institute of Management and

Entrepreneurship, Bangalore

Bharat Gera Sangeetha Mallya


Team

Has 17+ years of experience in Technology

Entrepreneurship, Business Development and

Delivery of Customer Centric Solutions. Main strengths are focused on industry

trends and high growth opportunities that can

be created. Has driven and been accountable

for Sales, Marketing, Technology, Delivery

and Strategy functions at his previous

ventures. Done an Executive Program for Growing

Companies from Stanford University Graduate

School of Business and M.S., Computer

Systems Engineering from Northeastern

University

Has close to 2 decades of executive

management and leadership experience in

the technology sector and venture capital,

with a strong track record of driving business

performance and enhancing shareholder

value. Main strengths are in the area of team

building and operational excellence Well

versed with financial Structuring and has

respectable relationships base across

Investing and Banking industry in India. Has done his Masters in Business

Administration in Finance from Kurukshetra

University and Mechanical Engineering from

Punjab Engineering College

Pravin Jain Rahul Gupta


Service Offerings

Joomla Web Design

eCommerce with MAS90

Flash Based eLearning

Healthcare

Insurance

Media & Publishing

Travel/Logistics

F&A (voice & non voice)

Open Source Development

BPM tools

SaaS Applications

TA Service Offerings

Technology

Services

Web & Mobility Solutions

BPO/KPO


Technology Services

Vast experience in developing and implementing collaboration, workflow, integration, web enabling tools

10+ years experience in various open source technologies including Perl, Java, MySQL, PHP and Apache

Solutions built around existing frameworks such as Zend, Symphonie, ATK

Integrate with SAAS providers such as Salesforce.com, Exact Target, Google Applications.


Technology Strengths

J2EE, EJB, XML, Java Struts, EDI,

Oracle, Sybase, MSSQL

Server

Backend/Database

JSP/ASP/PHP, Jasper, Crystal Reports, Oracle Apex, Cognos,

Business Objects

Frontend/Reporting

IIS, Apache, JBoss, Tomcat,

Weblogic, Websphere

Web/App Server


Web & Mobility Solutions

One stop shop offering solutions to take client business online Services ranging from a creating a basic website to a

conceptualizing and developing a fully blown eCommerce portal

Deep expertise in tools of the web Content management systems, eCommerce shopping carts,

web analytics tools, SEO, Google ads, email marketing Ability to seamlessly integrate with clients’ existing IT

infrastructure and applications real time Provided online services in the past to clients in the

healthcare, technology, media, travel and logistics domain


BPO/KPO Services

Think Ahead’s expertise lies in understanding and leveraging strategic industry-specific BPO services that provides value to the end customer And translates that to increase in the bottom line for the organization. The industries we provide our offerings are

► Healthcare► Insurance► Media & Publishing► Travel/Logistics► F&A (voice & non voice)

Industry offerings


Partnership Model

Partnership Model

Think Ahead is a partner with clients,

working together across all stages of the operation including Initiation, Transition, Stable and Mature phase. This approach results in a long term, high value and reliable relationship that translates into a high ROI for our clients.


Engagement Model

Think Ahead’s Approach - Engagement

Long Term Customer Engagement We inspire Trust and Credibility in our clients as this is the

core value of our organisation.

This is aptly demonstrated by the fact that we have had long lasting relationships with most of our clients for over 5 yrs.

Our engagement model emphasizes knowledge transfer and customer specific process set-up to provide high Return on Investment over a short-term project based engagement.


Engagement Model


Customer Specific Processes Each client is unique and special. We take pride in building

custom processes by studying client’s business processes and provide innovative solutions that drives productivity

Deploy processes that aid in the fulfillment of business objectives.

Identify, define, and implement solutions that best fit business needs and addresses the challenges faced.

To ensure better service delivery we provide a dedicated Account manager


Engagement Model


Effective knowledge transfer

Dedicated Teams with high retention

Collaborative Process

Transparency in relationship

Value for money pricing

Long term engagement

Key Success Factors


Delivery Model

Think Ahead’s Approach to Delivery

Quality Commitment & Customer Delight

We follow structured processes and our processes are periodically reviewed for accuracy.

Our Quality Auditors ensure integrity and escalates any deviation found from the standards set for the operation. A root cause analysis is done to ensure that the deviations do not repeat and if necessary new controls and checks are implemented in the process.

Customer delight through quality service and greater productivity

Periodic Customer Satisfaction surveys are generated automatically and feedback sent to our top management. CSAT scores are constantly shared with all stake holders


Talent Engagement Model

Think Ahead has an environment that attracts, nurtures and retains talent over a long term. By taking care of career aspirations of ourteam, we ensure that our clients get a committed and talented resource pool.

Our teams core values are

Hardwork, sincerity and honesty Mutual respect and cooperation Responsibility Passion and Innovation Ability to learn new things quickly, openness Excellence – no compromise on quality

Core Values for people engagement


Induction

Domain-Specific

Client-Specific

Think Ahead’s Approach to People

Recruitment is a rigorous process at Think Ahead. We source candidates with the right profile, based on 3 key factors: Client Interaction Technical Leadership Team Management

Provide quick and efficient training* of candidates as per timelines

Employee retention by having effective HR policies in place Compensation as per industry benchmark

Performance award for STAR team lead given twice a year

Training*


Think Ahead’s Approach to People

Training and Retention

Alignment of career aspiration of team members with the companies growth helps us retain staff.

High growth path. Team members with high potential are put on this track and are delegated with higher responsibility and accountability

Knowledge share and unlimited access to information to specific domain

Training on soft skills and communication

Tie ups with recognized institutes for training and hiring


Infrastructure

Think Ahead’s Infrastructure

We provide 24/7 State of Art Infrastructure at the hub of BPO city of Bangalore Physical Access control

Only TA employees allowed to enter the work area Dedicated round-the-clock security Personal magnetic media cannot be brought into premises without

permission. IP firewalls and anti-virus software

Systems secured against external attacks using appropriate mechanisms.


Infrastructure

Data Security & Backup

We store data in encrypted files, to ensure the data in client files are not misused.

We take proper steps to ensure that none of employees use any kind of magnetic or other data storage devices to replicate client files. All employees are thoroughly checked while entering and leaving the software premises.

We store data in encrypted files, to ensure the data in client files are not misused.

We take strict action anyone found violation any of our data protection policies without any lenience.

All data processed by an employee is remotely stored in our highly secure servers. We consistently backup our client and data file folders and in separate copies so that nothing is lost due to hard disk crashes.

We replicate our main databases again to ensure added protection. We use additional security software both proprietary and open source to ensure that data security is not compromised.


Virtual LAN High speed bandwidth and VLAN Network to provide higher

productivity and security Access to email is restricted to corporate accounts

Web clients are blocked except for senior team members. Outgoing mail/FTP transfers are monitored

Linux and windows based firewalls to maintain high level of data security.

60 seat employee friendly work space expandable to 100 seats

Infrastructure

Think Ahead’s Infrastructure


Other Partnerships- Case Studies


Clients


Clients

Our Offshore Partnerships

Independent V&V for Wipro’s Electronic Commerce Division(2 years)

Offshore Test Centre for Responsys Inc, USA (5 years) Offshore Test and Development Centre for

MyHealthBank, USA ( 4 years) Independent V&V for ITC Infotech, Bangalore Offshore Test Centre for Enscaler Inc, USA Offshore Development Centre, Allen Lund Offshore BPO operations, CNET Tech Tracker


Allen Lund (Since 2003)

Started with a pilot project to develop reports

Knowledge transfer of Logistics

Co-developed Allen Lund.com

Delivered several apps using Java and Oracle Apps

Engagement Highlights

Customer Benefits

Change from legacy systems

Effective deployment

High performance and scalable apps delivered on time

Team retained for several years to deliver sustained support

Low cost and high value

Attractive ROI


Version Tracker/CNET (Since 2004)

Started with a pilot project to update drivers data

Knowledge transfer of Technology Publishing

Developed tools for workflow

Large scale testing


Customer Benefits

Timely, accurate and high quality data maintenance

Effective process implementation

Successful tool implementation

Team retention ensured smooth transition after acquisition of client

Low cost and high value

Attractive ROI


iTrack

Built upon open-source solution stack that combines Linux, Apache, MySQL, and PHP (LAMP).

Intelligent management of URL's by tracking and posting relevant content's on a dashboard interface

iTrack Engine based on web spider architecture.


Customer Benefits

Ability to read any form of information on internet, eg. RSS feeds, URL's, xml etc.

Enables automated tracking and fetches Information without manual interference

Aides in reducing research time required

Email notifications


Pangeo Partners (Since 2008)

Open Source based development on a collaborative workflow management tool

Flash Based Interactive e–Learning study aids such as Virtual Chemistry labs & nutritional guides.


Customer Benefits

Extensive use of Open Source architecture

Low cost, high value and scalable products

Effective implementation of technology

Seamless integration into existing infrastructure

Enabling the publisher to provide


Testimonials

"Perfect, I like working with you guys. When can you have this for me?" Thanks so much. Both the documents are exactly what I needed. Lets keep 5-15 due every Friday morning my time. I need to submit this every Friday night my time.“

Thanks so much again and good work."- Chetan Tandon, Allen Lund Inc, Los Angeles

“I am glad to see the Windows content productivity is picking up. Thanks for yours and the teams effort".-Ling Kan, VersionTracker, Portland

Received an Award from MyHealthBank ‘Certificate of Excellence’ for service providers.


Thank you!Contact: Bharat Gera

[email protected]