the winning entrepreneur: 5 lessons to help you succeed

New Leaf Ventures Technology Solutions for Building Better Businesses

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New Leaf Ventures Technology Solutions aimed at Building Better Businesses

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New Leaf Ventures Technology Solutions aimed at Building Better Businesses

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New Leaf Ventures Technology Solutions aimed at Building Better Businesses

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New Leaf Ventures Technology Solutions aimed at Building Better Businesses

INTRODUCING ZENDESKMARVIN SEBASTIAN //

01.14.14

ZENDESK HELPSBRING COMPANIES AND THEIR CUSTOMERS CLOSER TOGETHER

Customer service starts with a questionCustomer service starts with a question

inquire about a product onlinea call from a VIP customera customer emailing a complaintquestion about offers, promos

LIVE CHAT

PHONE

WEBSITE

MOBILE

EMAIL

SOCIAL

Easy to setup, beautifully simple

Create view lists to organize your tickets

Ability to open multiple tickets in one browser tab

Easy to retrieveticket history

Over 100 integrations with 3rd-Party softwares

Forum and search analytics so you know what your customers are looking for and how effective is your self-service content

Track data that matters to your team and organization, like resolution times and ticket volume by channel

Zendesk’s customer satisfaction surveys capture customer feedback in one click

Compare yourself to your peers with key customer service metrics, like satisfaction rating, first response time and ticket volume

Flexible Ticket Management

Multiple-Channel Support

Self-Service Community Support

Reporting & Analytics

Fully Customizable Branding

100+ 3rd Party Integrations

msebastian@zendesk.com

support@zendesk.com

http://www.zendesk.com

Skype: zendesk.msebastian

msebastian@zendesk.com

support@zendesk.com

http://www.zendesk.com

Skype: zendesk.msebastian

The WINNING

ENTREPRENEUR

5 Business LessonsA bunch of other lessons that go along with them.

Get a head start.Time is of the essence. Harness it early.

Get a head start.

• Start early

• Fail early

• Learn early

• Adapt early

Focus on the essentials.

What is truly important will always be important. Focus on these.

Focus on the essentials.

• Where do we want to go? Are we headed there? (vision)

• Do we have the right people (team) doing the right things (objectives, key result areas, tasks), in the right way (values)?

• Do we have the resources (stewardship)

Build Strong Relationships

It takes the same amount of time to be a jerk as it does to be a God-send.

Build Strong Relationships

• Build a strong foundation of TRUST

• Be motivated by LOVE

• Prioritize the process of communication

• APOLOGIZE quickly and FORGIVE completely

Get *damn* good.Or get the hell out.

Get *damn* good.

• Working extremely hard. (Don’t get good at rationalizing procrastination and laziness.)

• Making and keeping commitments. (Don’t get good at making excuses.)

• Networking and Partnering. (Don’t get good at destroying relationships through incompetence and dishonesty.)

Solve ProblemsSolve more of them. Solve them better.

Solve Problems

• Appreciate life and its ongoings. (Gratefulness)

• Recognize the needs of people. (Compassion)

• Discipline your passions towards solutions. (Diligence)

SummaryGet a head start.

Focus on the essentials.

Build strong relationships.

Get *damn* good.

Solve problems.

THANK YOU!

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