the winning entrepreneur: 5 lessons to help you succeed
DESCRIPTION
Content for January 25's Better Business Brunch which highlights 5 key things every entrepreneur needs to succeed.TRANSCRIPT
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INTRODUCING ZENDESKMARVIN SEBASTIAN //
01.14.14
ZENDESK HELPSBRING COMPANIES AND THEIR CUSTOMERS CLOSER TOGETHER
Customer service starts with a questionCustomer service starts with a question
inquire about a product onlinea call from a VIP customera customer emailing a complaintquestion about offers, promos
LIVE CHAT
PHONE
WEBSITE
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Easy to setup, beautifully simple
Create view lists to organize your tickets
Ability to open multiple tickets in one browser tab
Easy to retrieveticket history
Over 100 integrations with 3rd-Party softwares
Forum and search analytics so you know what your customers are looking for and how effective is your self-service content
Track data that matters to your team and organization, like resolution times and ticket volume by channel
Zendesk’s customer satisfaction surveys capture customer feedback in one click
Compare yourself to your peers with key customer service metrics, like satisfaction rating, first response time and ticket volume
Flexible Ticket Management
Multiple-Channel Support
Self-Service Community Support
Reporting & Analytics
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100+ 3rd Party Integrations
http://www.zendesk.com
Skype: zendesk.msebastian
http://www.zendesk.com
Skype: zendesk.msebastian
The WINNING
ENTREPRENEUR
5 Business LessonsA bunch of other lessons that go along with them.
Get a head start.Time is of the essence. Harness it early.
Get a head start.
• Start early
• Fail early
• Learn early
• Adapt early
Focus on the essentials.
What is truly important will always be important. Focus on these.
Focus on the essentials.
• Where do we want to go? Are we headed there? (vision)
• Do we have the right people (team) doing the right things (objectives, key result areas, tasks), in the right way (values)?
• Do we have the resources (stewardship)
Build Strong Relationships
It takes the same amount of time to be a jerk as it does to be a God-send.
Build Strong Relationships
• Build a strong foundation of TRUST
• Be motivated by LOVE
• Prioritize the process of communication
• APOLOGIZE quickly and FORGIVE completely
Get *damn* good.Or get the hell out.
Get *damn* good.
• Working extremely hard. (Don’t get good at rationalizing procrastination and laziness.)
• Making and keeping commitments. (Don’t get good at making excuses.)
• Networking and Partnering. (Don’t get good at destroying relationships through incompetence and dishonesty.)
Solve ProblemsSolve more of them. Solve them better.
Solve Problems
• Appreciate life and its ongoings. (Gratefulness)
• Recognize the needs of people. (Compassion)
• Discipline your passions towards solutions. (Diligence)
SummaryGet a head start.
Focus on the essentials.
Build strong relationships.
Get *damn* good.
Solve problems.
THANK YOU!
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