the science of good design

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THE SCIENCE OF GOOD DESIGN

MICHEL FERREIRAmultimichel

A M ST E R DA M

B+

42

24

1,000,000+Active Properties

1,000,000+room nights every 24hr

224Countries

42Languages

74Currencies

11kEmployees

3rd Largest E-commercewebsite in the world

HiPPO

What is good

design?

Fonts? Colors? Customers care not about these things.

ABTESTING

1. We Make observations.

2. Formulate a hypothesis.

3. Design an experiment to test the hypothesis.

4. Evaluate the results of the experiment.

5. Accept or reject the hypothesis.

S.M.A.R.T.

Specific

MeasurableMeasurable

Achievable

Realistic

Timely

Stuart FrisbyDirector of Design Booking.com

Data

source: @lukew

source: goo.gl/xOPMJF

source: goo.gl/ohjwEX

Pitfall

No Such thing as magic

GoodDesign

Thank you!@multimichel

www.workingatbooking.com

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