the new landscape of microsoft dynamics crm
Post on 05-Dec-2014
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The New Landscape of Microsoft Dynamics CRM
Bart SnearyVP of CRM and Data Analytics
AGENDA
Core CRM
Social
Marketing
Self-Service/Parature
CORE CRM
Modern UI Concepts andProcess Guidance
Real-Time BI
Mobility
What’s Next
CORE CRM - UI
CORE CRM - UINow we have this!
CORE CRM - UI
CORE CRM – UI - SERVICE
CORE CRM - MOBILITY
CORE CRM - MOBILITY
CORE CRM – REAL TIME BI
CORE CRM – REAL TIME BI
CORE CRM – REAL TIME BI
CORE CRM – WHAT’S NEXT
CORE CRM – WHAT’S NEXT
CORE CRM – WHAT’S NEXT
CORE CRM – WHAT’S NEXT
CORE CRM – WHAT’S NEXT
SOCIAL
Social Insights
Social Listening/Alerting
Social BI
What’s Next
MARKETING
Marketing Resource Management
Marketing Asset/Content Management
Marketing Event Management
Marketing Execution
SELF-SERVICE/PARATURE
What Parature Is
Knowledge Base
Self-Service Portal
Customer Service Agent Tools / Social Engagement
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