the new landscape of microsoft dynamics crm
DESCRIPTION
Learn about new trends in using CRM for Customer Experience ManagementTRANSCRIPT
The New Landscape of Microsoft Dynamics CRM
Bart SnearyVP of CRM and Data Analytics
AGENDA
Core CRM
Social
Marketing
Self-Service/Parature
CORE CRM
Modern UI Concepts andProcess Guidance
Real-Time BI
Mobility
What’s Next
CORE CRM - UI
CORE CRM - UINow we have this!
CORE CRM - UI
CORE CRM – UI - SERVICE
CORE CRM - MOBILITY
CORE CRM - MOBILITY
CORE CRM – REAL TIME BI
CORE CRM – REAL TIME BI
CORE CRM – REAL TIME BI
CORE CRM – WHAT’S NEXT
CORE CRM – WHAT’S NEXT
CORE CRM – WHAT’S NEXT
CORE CRM – WHAT’S NEXT
CORE CRM – WHAT’S NEXT
SOCIAL
Social Insights
Social Listening/Alerting
Social BI
What’s Next
MARKETING
Marketing Resource Management
Marketing Asset/Content Management
Marketing Event Management
Marketing Execution
SELF-SERVICE/PARATURE
What Parature Is
Knowledge Base
Self-Service Portal
Customer Service Agent Tools / Social Engagement