the most important asset for your cmms/eam: people
Post on 04-Oct-2021
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Duffin Creek Water Pollution Control Plant
• Top performing wastewater treatment facility located on the shores of Lake Ontario in the City of Pickering - Canada.
• Co-own by The Regional Municipality of Durham and The Regional Municipality of York .
• Built on 1970’s, expanded on 2010 and refurbished on 2016.
• Average volume of wastewater treated at the Plant each day: 317 millions of liters
• More than 10,000 assets registered in CMMS
• About 60 People work together daily to operate and maintain the Plant
Evolution of the Computerized Maintenance and Asset Management Systems
CMMS Maintenance Management
ALM/EAM Asset Lifecycle management
APM Asset Performance management
CMMS/EAM
PlannerResource scheduling
Stock Manager
Workforce
User/Requestor
Maintenance Manager
Sensors/ IIoT
System Administrator
Team Lead Management
Asset Management
Finance
By the People For the People
Accuracy• Does the data
match reality?
Completeness• Is all necessary
data present?
Consistency• Is data consistence
between systems?
• Do Structured standard values exist?
Relevance• Does the data add
value?
• Does the data support organizational objectives?
Timeliness• Is the data
available in real time?
• Is the data up-to-date?
Data Quality
“An error is a planned sequence of mental or physical activities that fails to achieve its intended outcome”
J. Reason, Human Error, 1990
Human Reliability
Ergonomics
Processes and Systems
Training Communication
Motivation
Sense of Ownership
Human Reliability
Ergonomics
• Work environment• Hardware /devises
available• User-centered and
Error-tolerance design• Electronic systems to
help staff to stay focus (alerts, warnings, etc)
• Poka-yoke
Human Reliability
Processes and Systems
• Periodic review of SOPs, Documents, work instructions
• Instructions made simple; more pictures less letters
• Clear definition of roles and responsibilities
• Reduce interruptions and distractions during procedure executions – time allocation for data entry
Human Reliability
Training
• Role based• Aware of time lag and
cognitive load• Learning styles (visual,
kinesthetic, reading /writing, listening)
• Training beyond CMMS/EAM
Human Reliability
Sense of Ownership
• Its their knowledge and expertise
• Available to them• Feedback
Human Reliability
Ergonomics
Processes and Systems
Training Communication
Motivation
Sense of Ownership
Accuracy• The Data match
reality
Completeness• All necessary Data
is present
Consistency• Data is consistence
between systems and objects
• The Data is Structured with standard values
Relevance• The Data adds
value and supports organizational objectives
• Is useful
Timeliness• The Data is
available in real time
• Values are up-to-date
Good Quality Data
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