the inevitability of a mobile workplace
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The Inevitability of a Mobile Workplace
Stories of collaboration and innovation
Sharon RichardsonJoining Dots
@joiningdotswww.joiningdots.com
ReadMe.FirstThis presentation was delivered at the Ovum Industry Congress in May 2014 and Ovum’s Mobile First event in June 2014
The session explored how mobile devices are enabling new types of interaction that are fundamentally different to the desktop era. And what that might mean for the future of work
This version has been reformatted for Slideshare which means animations used to assist visually are unfortunately lost. Some notes have been added to provide a bit of context from the talk
© Copyright 2014 Joining Dots Ltd. All rights reserved
Notes look like this
How Disruptive?
Mainframe vs PC
PC vs Mobile
How Disruptive?
Mainframe vs PC
PC vs Mobile
The transition from mainframes to PCs dramatically reduced the cost of computing and enabled smaller organisations to compete digi-tally. But organisations of all sizes share similar traits
This time, it is the organisation structure being challenged. The rise of networked individuals able to workbeyond traditional boundaries
Mobile Economic Time
People are creating an additional 30 days per year for doing ‘stuff’ online – CA Technologies
Increasing Availability
Mobile notifications enable you to react and adapt to unplanned
situations
06 . . 09 . . 12 . . 15 . . 18
= unaware of need to act
Laptops are for completing scheduled tasks. Mobile devices make you more acces-sible to respond when the unexpected happens
Increasing Availability
Mobile notifications enable you to react and adapt to unplanned
situations
06 . . 09 . . 12 . . 15 . . 18
= unaware of need to act
Laptops on trains are for work you are behind schedule on. Mobile devices alert you about an incident without needing
to be booted up first
Flattening Hierarchies
You can’t speed up decisions if you always need permission to act
Standard Decision Processes Flexible Decision Guidelines
But mobile is only effective within a sup-portive hierarchy. That includes having permission to fail if you want people to solve problems
Learning by Doing
There’s only so much you learn by readingwhat others have to say on a subject
Simplicity trumps Features
4 mins
5 days
2 wks
3 mths
5 mths
Source: Given Tablets, Ethiopian Children Teach Themselveshttp://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/
Children in a remote village un-touchedby technology given a box of digi-tal tablets with no instructions
Simplicity trumps Features
4 mins
5 days
2 wks
3 mths
5 mths
Source: Given Tablets, Ethiopian Children Teach Themselveshttp://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/
Took 4 minutes to unpack and power on.
Within 5 days, averaging 47 apps per day. Within 2 weeks, singing ‘ABC” songs. Within 3 months writing a language they hadnever seen before. In 5 months, hackedthe settings to activate the camera.
All achieved without any train-ing or instructions. Learning by doing
Simplicity trumps Features
4 mins
5 days
2 wks
3 mths
5 mths
Source: Given Tablets, Ethiopian Children Teach Themselveshttp://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/
Imagine if, instead of being given tablets, desks and chairs had been set-up with traditional PCs and keyboards?
Employment Shifts
Source: What The Future of Work Looks Like - Fortune Magazine, May 2014http://fortune.com/2014/05/29/what-the-future-of-work-looks-like/
35% of US workers today are “contingent” - freelance, temporary, part-time, contractors
70% of US workers report that they are not engaged at work
The next generation is expected to change careers at least 10 times before the age of 40
Simple solutions are easier to use and cost less to maintain. Workforce demographics suggest those are key benefits going forward…
"Internet of Things"
The range of mobile devices is expanding, but the disruption remains the same: mobility and ability to act
Mobile in the Office
Traditional open plan cubicles are about people staying at their desks as much as possible,
completing routine tasks. No longer the reality
Eli Lilly is one example of an organsation redesigning the workspace for more movement and interaction – project-based collabo-ration
Per Employee Before After
Square footage 212 156
Furniture cost $9,100 $4,900
Hours lost to noise 32 22.8
Email volume ↓ 50%
Time looking for meeting rooms
↓ 16%
Overall satisfaction with workspace
34% 64%
Mobile in the Office
Source: Eli Lilly’s High-Performance Office Space, Harvard Business Reviewhttp://hbr.org/2011/09/high-performance-office-space/ar/1
Potential to both save costs and create bet-ter working environments. If technology is likely to automate more, conversations will matter more
The Rise of Virtual Assistants
Respond Alert Predict
Then there is the individual impact. Virtual assistance is more useful when we’re mo-bile
…from answering our questions to notifying us about changes to predicting next steps…
The Future of Work
Too often, the future of work appears bleak: the race against the machines that will automate ev-erything
How Disruptive?
Tablets aren’t the most powerful computing gadgets but they are the most convenient. Particularly for frequent intermittent use without need for a flat surface
Tim Cook, CEO Apple
We can easily do two things at the same time. But we can’t concentrate on two things at once
Greg McKeown, Author
How Disruptive?
Tablets aren’t the most powerful computing gadgets but they are the most convenient. Particularly for frequent intermittent use without need for a flat surface
Tim Cook, CEO Apple
We can easily do two things at the same time. But we can’t concentrate on two things at once
Greg McKeown, Author
The desktop era enabled multi-tasking.The mobile era is about prioritis-ing.
Things that can be done simulta-neouslyare likely to be strong candidates for automation. The things that re-quire concentration are what matters
New Organisations?
Connected & Mobile with Virtual Assistance
= Amplified Individuals
The future of work is about am-plified individuals. Connected and mo-bile.Enabling them to react and adapt
Further Reading
• The Value in Mobile Economic Timehttp://www.joiningdots.com/blog/2014/05/the-value-in-mobile-economic-time/
• Bring your own… Everything!http://www.joiningdots.com/blog/2014/05/bring-your-own-everything/
• How Digital Trends are Compressing Processeshttp://www.joiningdots.com/blog/2013/01/digital-trends-compressing-processes/
The Inevitability of a Mobile Workplace
Stories of collaboration and innovation
Sharon RichardsonJoining Dots
@joiningdotswww.joiningdots.com
Thanks for viewing! Questions and feedback are always welcome. As are new clients! Contact details can be found on the web site
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