the glpi project - accueil - 11es rmll du 6 au 11 …2010.rmll.info/img/pdf/en_glpi_rmll2010.pdf ·...
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© 20022010 Association Indepnet www.indepnet.net
The GLPI project
Asset management with GLPI
Libre Software meeting, Bordeaux. 8 july 2010
© 20022010 Association Indepnet www.indepnet.net
Summary
✔ Overview✔ ITIL compliance✔ GLPI 0.78✔ GLPI 0.80 & Roadmap✔ Documentation & translation
© 20022010 Association Indepnet www.indepnet.net
Financial (inventory)
Legal (licences)
Security (update)
Rationalization (optimize ressources)
Quality (user satisfaction)
Forecast (planification)
Heterogenous needs
Traceability (history)
© 20022010 Association Indepnet www.indepnet.net
Some numbers...
GLPI project is :✔ An association : Indepnet (support development) ;✔ 105 000 lines of code ;✔ 1 version every 6 month since 2003 ;✔ 60+ plugins contributed by the community ;✔ 25+ languages availables ;✔ 600 000+ downloads ;✔ 982759+ computers managed in
1777+ referenced companies ;✔ 4850+ community forum's users.
© 20022010 Association Indepnet www.indepnet.net
Collaborative development
Users + Betatesters
DevelopersContributors
Developmentteam
TranslatorsWriters
Report bugsrequests
New features
Project managementDevelopments
TranslationsDocumentations
© 20022010 Association Indepnet www.indepnet.net
Easy deployment
✔Minimum prerequisites
➲ Apache/PHP/Mysql
✔ Available immediatly
✔ Available packages for Debian, Fedora...
✔ Directory integration (LDAP, Active Directory, CAS...)
© 20022010 Association Indepnet www.indepnet.net
Simple to use
✔ Accessible through a web browser
✔ Customisable UI
✔ Intituive use
✔ Internationalization (french, english,
spanish, russian, chinese...)
✔ Advanced search engine
✔ Export in PDF and spreadsheets
✔ Add new features easily thanks to a plugin system (CSV import,
accounts management...)
© 20022010 Association Indepnet www.indepnet.net
Multi-entity management
Entity can be a management unit Isolation Hierarchy Recursive view (subentities)
A A entity ABentity BA entity B B entity
Root entity
B entityA entity
No access
No acc ess
Grant a ccess
© 20022010 Association Indepnet www.indepnet.net
OCSNG to GLPI synchronisation
DB
DB
ImportSynchronisation
Select import modeDictionnaries
➔Computers➔Internal devices➔Softwares➔External devices➔Monitors➔Printers➔Suppliers
DB
OCS
© 20022010 Association Indepnet www.indepnet.net
Helpdesk
Hotline
User
Technician
New ticketGLPI Server New
tickets
Email inbox
Ticket update
Notification
Notification
New request
© 20022010 Association Indepnet www.indepnet.net
Business rules
● Perform action when a ticket is created using rules➔ Action : assign to a technician, define priority... ➔ Criteria : requester, group, category, description...
Criterias : user = CEOor group = executive board
New ticket
GLPI server
Assign ticket to technician
Define priority as urgent
© 20022010 Association Indepnet www.indepnet.net
Simplified user interface
✔ Create tickets
✔ View user tickets(pending, closed)
✔ Add ticket followups
✔ Item reservation
✔ FAQ
© 20022010 Association Indepnet www.indepnet.net
Standard interface
✔ Manage tickets (status, urgency, impact, ...)
✔ Tickets history
✔ Plan interventions✔ Knowledge base
✔ Manage time and costs for each ticket
© 20022010 Association Indepnet www.indepnet.net
Reports and statistics
✔ Commercial and financial informations
✔ Assets (for each year, contract,...)
✔ Tickets✔ Network✔ Helpdesk statistics
(technicians, users, assets, categories, priorities...)
© 20022010 Association Indepnet www.indepnet.net
ITIL
✔ Best practices library to organise an IT service✔ Strong demand for compliance with ITIL processes✔ One week developer meeting to define specifcations✔ 2 ITIL certified core developers
✔ Contraints :✔ Preserve that are already present into GLPI✔ Smooth migration without history loss✔ Apply ITIL processing into the core
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.78
✔ Intermediate version before GLPI 0.80✔ Major release even if it's in the 0.7x branch
✔ Redesign database✔ Redesign framework✔ Improve user interface :
✔ Creation of a glossary✔ Reorganize configuration screens
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.78
✔ Rewrite automatic actions system✔ Notifications by entity
✔ Delegation✔ Mail templates✔ Events✔ Internationalized
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.78
✔ LDAP improvements :✔ Import users on the fly (mails & tickets)✔ Simply user search and import UI✔ Filter results by date to avoid LDAP sizelimit
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.78
✔ New dropdown management✔ More extensible✔ Locations: visible in subentities and now with room
and building code✔ Tickets category : managed by entity and can be
hidden in the simplified interface✔ etc.
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.78
Delegate administration by entity✔ Dropdowns:
✔ Tasks categories✔ Tickets categories✔ Budgets
✔ Notifications and alerts ✔ Automatic ticket closing delay✔ LDAP, OCSNG & email configuration✔ Business rules
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.78
Helpdesk :✔ Tickets lifecycle✔ Choose urgency and impact levels to display✔ Compute prority based on these levels✔ Manage major incidents as a priority
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.78
Helpdesk :✔ Refactor UI for tickets✔ Impact / Urgency / Priority
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.78
Helpdesk :✔ Validate requests✔ Manage tasks and followups✔ Manage solutions (and approval)✔ Administrative closing✔ Automatic closing✔ Improve statistics (PNG or SVG)
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.78
Helpdesk :✔ Mail routing engine✔ New document management (unicity)
✔ Import mail attachments✔ Import embedded images
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.78
Currently in RC2
✔ Need feedback !
© 20022010 Association Indepnet www.indepnet.net
Plugins 0.78
Modify plugin API : plugins for GLPI 0.72 incompatibles
List of already ported plugins available at :
https://forge.indepnet.net/projects/plugins/wiki/Available078
Plugins grealty improved✔ Reports : improve framework✔ PDF : new management of PDF export✔ Webservices : new available methods
© 20022010 Association Indepnet www.indepnet.net
GLPI 0.80
Under development✔ ITIL v1 :
✔ SLA (and calendar based contracts)✔ User satisfaction
✔ Other helpdesk improvments✔ Link between tickets✔ Link between ticket and knowledge base✔ Multiple users, technicians and devices
© 20022010 Association Indepnet www.indepnet.net
Documentation and translation
« Hackweeks » meeting in may 2010✔ 10 people involved (developers and users)✔ Glossary definition✔ French documentation redaction
Objectives ✔ Complete french documentation for GLPI 0.78✔ Complete english documentation for GLPI 0.80
GLPI team is looking for more redactors and translators !
© 20022010 Association Indepnet www.indepnet.net
More about GLPI
● http://glpiproject.org : GLPI project's website● http://forge.indepnet.net : development forge● http://glpiproject.org/forum : forum● http://plugins.glpiproject.org : plugins catalog
● Tomorrw ay 9h20 AM : retour d'expérience CNAMTS (ENSCBP Amphi 1)
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