the art and science of motivation & morale dennis wade, people development systems bruce winner,...

The Art and Science of Motivation & Morale

Dennis Wade, People Development Systems Bruce Winner, Los Rios Community College District

THE OLD MODEL OF MOTIVATION IS

and

DEAD

Three Reasons NOT to use Carrots and Sticks

• They can diminish intrinsic motivation• They can encourage cheating, shortcuts,

and unethical behavior• They can actually diminish performance

The Changing Workplace? Routine, assembly-line, non-creative…

vs. Highly variable, made to order, creative…

Question

What would you see around you, if you had a highly motivated workforce?

Want some GOOD News?

There is solid science about how to motivate!

A.M.P.Autonomy

Mastery

Purpose

But How?Here are a few simple ways:• Look at issues from employees’ points of view• Free flowing information• Asking questions vs. offering solutions• Delegate something they want to do

But How?

Here are three simple ways…• Goldilocks Challenges• Performance Goal versus “Learning Goal” • The importance of “Grit”

Purpose Story or Illustration

But How?

Here are a few simple ways…• Tell a “purpose story” (tell them

often)• Connect their work to the “so what?”• Recognize and encourage employees

when they are contributing positively to the purpose or “so what?”

Autonomy, Mastery, Purpose

Did you capture this?• Autonomy – Behaving with a full sense of

volition or choice; not being controlled.

• Mastery – The desire to get better and better at something that matters.

• Purpose – The need to feel connected and contributing to something bigger than ourselves.

A.M.P.Autonomy

Mastery

Purpose

McKinsey & Company (Global Consulting Firm)

• 81 companies• All over the world• 189,000 surveyed

FOUR Skillsexplained 89% of the difference

between Strong/Weak Organizations

• Solve problems effectively• Operate with a strong results orientation• Seek different perspectives• Be supportive

Four Skills explained 89% of success

1. Solve problems effectively2. Operate with a strong results orientation3. Seek different perspectives4. Be supportive

Solve Problems or Make Good Decisions

REVIEW: how to motivate employees to solve problems &

make better decisions• Autonomy

• Give employees the space and autonomy to be problem solvers. When they come with a problem, be a coach instead of an advisor:

• What options do you have?• What have you tried so far?• Which alternatives seem best to you?

• Mastery • Provide employees problem solving skills and tools, and start them

on the road to MASTERY.

• Purpose• Help employees to see the purpose or “so what” behind their solved

problem.• Share a success story when a similar problem was solved

YOUR TURN!

What ONE THING would you like to motivate people to do in

your workplace?

Four Skills explained 89% of success

1. Solve problems effectively

2. Operate with a strong results orientation3. Seek different perspectives4. Be supportive

Operate with a strong results orientation

• Autonomy –

• Mastery –

• Purpose –

REVIEW: how to _______________________________________

_______________________

YOUR CHOICE!Let’s do this together.

• Autonomy ____________________

• Mastery______________________

• Purpose ______________________

A.M.P• Autonomy• Mastery• Purpose

THANK YOU – Let’s Build a Motivated Workplace Together

Dennis Wade / People Development SystemsBruce Winner / Los Rios Community College District