the 1st component - leadership and mentoring

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May 1, 2023 www.leanteamsusa.com

Robert BairdPresident

+1 215 353 0696

The 1st Component – Leadership and Mentoring

2May 1, 2023 www.leanteamsusa.com

May 1, 2023 3

SERVANTLEADERS

MENTORTO ENABLE

EMPLOYEE SUCCESS

www.leanteamsusa.com 4

SERVANTLEADERSHIP

PRESENTRESPECT

EQUALITYPURPOSE

KEY POINTS

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BE PRESENT• DAILY presence in the GEMBA – where value is added• Lean Teams USA established the term GEMBA STP

Support – Teach – Promote for business result velocity• Cannot effectively mentor growth and well-being of people without being present

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RESPECT FOR PEOPLE• Servant Leaders develop empathy to develop respect• They look to develop dignity• Servant leaders do not check their family values at the door

May 1, 2023 7

EQUALITY• Employment position does not determine your value

Your contribution towards customer value does• Servant leaders develop structures of collaboration

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PURPOSE• Servant Leaders do not adlib in the GEMBA• When Servant Leaders are present they have a purpose

To mentor, to learn, to develop, to promote, to support• Servant Leaders ensure everyone is clear on what has to be

accomplished and that each employee knows how to contribute

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MENTORING

KNOWLEDGE SHARECOLLABORATION

CHALLENGESELFLESS

KEY POINTS

May 1, 2023 10

KNOWLEDGE SHARE• All of our employees are Knowledge Workers• Knowledge enables people to develop and thus contribute• Customer value is superior when knowledge is at the application• All knowledge share strategies are in place

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COLLABORATION• Make it easier for people to do their jobs• Idea germination environment• A supportive and rewarding organization for everyone

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CHALLENGE• Servant Leaders ask challenging questions• When there is a clear purpose (WHY?) people can

accomplish more• Servant Leaders are tenacious

May 1, 2023 13

SELFLESS• Guide people that work for them so they can progress• Share all required knowledge and experience • Work tirelessly towards a collaborative culture

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