technology services learning pathrfg-esource.ricoh-usa.com/.../communication/rfg056013.pdf · 2013....
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Learning Path for Technology ServicesAssociate Technician Technology Services Specialist I
Applications(First 90 days)
EDGE New Hire Trainingwill include SCALT and Inventory
EDGE New Hire Trainingwill include SCALT and Inventory
Compliance(First 90 days)
See HR Compliance Learning Path
Technology Services Specific:HIPAA/HI-TECHDriver SafetyDistracted DrivingAll CS Modules
See HR Compliance Learning Path
Technology Services Specific:HIPAA/HI-TECHDriver SafetyDistracted DrivingAll CS Modules
Professional Development(First 90 days)
Customer Awareness TrainingThe Perfect Service CallInterpersonal Communication: Listening EssentialsTelephone Essentials for BusinessE-Mail Essentials for Business
Customer Awareness TrainingThe Perfect Service CallInterpersonal Communication: Listening EssentialsTelephone Essentials for BusinessE-Mail Essentials for Business
Professional Development(Within 12 months)
Excelling at Customer Service Excelling at Customer Service
Professional Development(Within 18 months)
A+ Recommended A+ or Network+ or MCTSParticipating in TeamsTaking Control of Your Workday
Core Requirements(First 90 days)
Core Basics / Technology Essentials or Competency ExamDigital Color Basics or Competency ExamMFP Hardware Training
Core Basics / Technology Essentials or Competency ExamDigital Color Basics or Competency ExamMFP Hardware Training
Core Requirements(90 - 180 days)
Digital Troubleshooting ConceptsFax BasicsGlobal Scan for 1st Responders
Digital Troubleshooting ConceptsFax Basics
Learning Path for Technology Services
Applications(First 90 days)
Compliance(First 90 days)
Professional Development(First 90 days)
Professional Development(Within 12 months)
Professional Development(Within 18 months)
Core Requirements(First 90 days)
Core Requirements(90 - 180 days)
Technology Services Specialist II
EDGE New Hire Trainingwill include SCALT and Inventory
See HR Compliance Learning Path
Technology Services Specific:HIPAA/HI-TECHDriver SafetyDistracted DrivingAll CS Modules
Customer Awareness TrainingThe Perfect Service CallInterpersonal Communication: Listening EssentialsTelephone Essentials for BusinessE-Mail Essentials for Business
Excelling at Customer ServiceA+ or Network+ or MCTSParticipating in TeamsTaking Control of Your Workday
Core Basics / Technology Essentials or Competency ExamDigital Color Basics or Competency ExamMFP Hardware Training
Digital Troubleshooting ConceptsFax Basics
Learning Path for Technology Services
Applications(First 90 days)
Compliance(First 90 days)
Professional Development(First 90 days)
Professional Development(Within 12 months)
Professional Development(Within 18 months)
Core Requirements(First 90 days)
Core Requirements(90 - 180 days)
Production Systems Technology Services Specialist I
EDGE New Hire Trainingwill include SCALT and Inventory
See HR Compliance Learning Path
Technology Services Specific:HIPAA/HI-TECHDriver SafetyDistracted DrivingAll CS Modules
Customer Awareness TrainingThe Perfect Service CallInterpersonal Communication: Listening EssentialsTelephone Essentials for BusinessE-Mail Essentials for Business
Excelling at Customer ServiceNetwork+ or MCSA and either A+ or MCTS Participating in TeamsTaking Control of Your Workday
Core Basics / Technology Essentials or Competency Exam and High Volume EquivalencyDigital Color Basics or Competency ExamProduction Hardware TrainingDigital Troubleshooting Concepts
Learning Path for Technology Services
Applications(First 90 days)
Compliance(First 90 days)
Professional Development(First 90 days)
Professional Development(Within 12 months)
Professional Development(Within 18 months)
Core Requirements(First 90 days)
Core Requirements(90 - 180 days)
Senior Technology Services Specialist
EDGE New Hire Trainingwill include SCALT and Inventory
See HR Compliance Learning Path
Technology Services Specific:HIPAA/HI-TECHDriver SafetyDistracted DrivingAll CS Modules
Customer Awareness TrainingThe Perfect Service CallInterpersonal Communication: Listening EssentialsTelephone Essentials for BusinessE-Mail Essentials for Business
Excelling at Customer ServiceNetwork+ or MCSA and either A+ or MCTS Participating in TeamsTaking Control of Your Workday
Core Basics / Technology Essentials or Competency ExamDigital Color Basics or Competency ExamFax BasicsMFP Hardware Training
Digital Troubleshooting ConceptsFax Basics
Learning Path for Technology ServicesAssociate Technician Technology Services Specialist I
Hardware
Per local management direction based on Territory Requirements:AccessoryB to C MFPBW MFPBW PrinterColor MFPColor PrinterControllers & RIPsDevice ManagementDigital DuplicatorDigital Wide FormatGeljet PrinterProduction Printing - ColorProduction Printing - B/WScanner
Per local management direction based on Territory Requirements:AccessoryB to C MFPBW MFPBW PrinterColor MFPColor PrinterControllers & RIPsDevice ManagementDigital DuplicatorDigital Wide FormatGeljet PrinterProduction Printing - ColorProduction Printing - B/WScanner
Solutions(Within 12 months)
@Remote Technical Printing TechnologiesTeknoforce Proactive ServicesGlobal Scan for 1st Responders
@Remote Technical Printing TechnologiesTeknoforce Proactive ServicesGlobal Scan for 1st Responders
Learning Path for Technology Services
Hardware
Solutions(Within 12 months)
Technology Services Specialist II
Per local management direction based on Territory Requirements:AccessoryB to C MFPBW MFPBW PrinterColor MFPColor PrinterControllers & RIPsDevice ManagementDigital DuplicatorDigital Wide FormatGeljet PrinterProduction Printing - ColorProduction Printing - B/WScanner@Remote Technical Printing TechnologiesScanning TechnologiesTeknoforce Proactive ServicesGlobal Scan for 1st Responders
Learning Path for Technology Services
Hardware
Solutions(Within 12 months)
Production Systems Technology Services Specialist I
Per local management direction based on Territory Requirements:AccessoryControllers & RIPsDigital DuplicatorDigital Wide FormatProduction Printing - ColorProduction Printing - B/WScanner
@Remote Technical Printing TechnologiesScanning TechnologiesTeknoforce Proactive ServicesApp2 MeGlobal Scan for 1st Responders
Per local management direction based on Territory Requirements:@Remote (Enterprise Pro)Fiery Solutions v2PCS DirectorDocumentMall
Learning Path for Technology Services
Hardware
Solutions(Within 12 months)
Senior Technology Services Specialist
Per local management direction based on Territory Requirements:AccessoryB to C MFPBW MFPBW PrinterColor MFPColor PrinterControllers & RIPsDevice ManagementDigital DuplicatorDigital Wide FormatGeljet PrinterProduction Printing - ColorProduction Printing - B/WScanner@Remote Technical Printing TechnologiesScanning TechnologiesTeknoforce Proactive ServicesApp2 Me
Per local management direction based on Territory Requirements:@Remote (Enterprise Pro)Fiery Solutions v2PCS DirectorDocumentMallHotSpot Enterprise
Learning Path for Technology ServicesAssociate Technician Technology Services Specialist I
Solutions(Within 18 months)
Scanning TechnologiesApp 2 Me
Per local management direction based on Territory Requirements:Hot Spot PrintingDocumentMall
Scanning TechnologiesApp 2 Me
Per local management direction based on Territory Requirements:Hot Spot PrintingDocumentMall
Electives
Macintosh Fundamentals Macintosh Fundamentals
Note for Learning Development Teams : Impact to Learning Paths must be included in Implementation Strategy protocols during new course development
Job-specific competenciesTechnical/ProfessionalBuilding Customer LoyaltyDecision-MakingQuality OrientationManaging Work (includes Time Management)AdaptabilityApplied LearningStress Tolerance Impact
Click Here for listing of recommend eLearning elective courses on :
Personal DevelopmentMastering Change
Project ManagementTeam Building
Leading without Authority
Click Here for listing of recommend eLearning elective courses on :
Personal DevelopmentMastering Change
Project ManagementTeam Building
Leading without Authority
Learning Path for Technology Services
Solutions(Within 18 months)
Electives
Note for Learning Development Teams : Impact to Learning Paths must be included in Implementation Strategy protocols during new course development
Technology Services Specialist II
App 2 Me
Per local management direction based on Territory Requirements:Hot Spot PrintingDocumentMall
Macintosh FundamentalsFTSM Development
See Also - Management & Leadership Learning Paths
Click Here for listing of recommend eLearning elective courses on :
Personal DevelopmentMastering Change
Project ManagementTeam Building
Leading without Authority
Learning Path for Technology Services
Solutions(Within 18 months)
Electives
Note for Learning Development Teams : Impact to Learning Paths must be included in Implementation Strategy protocols during new course development
Production Systems Technology Services Specialist I
Per local management direction based on Territory Requirements:Supporting Security Solutions
Macintosh FundamentalsFTSM Development
See Also - Management & Leadership Learning Paths
Click Here for listing of recommend eLearning elective courses on :
Personal DevelopmentMastering Change
Project ManagementTeam Building
Leading without Authority
Learning Path for Technology Services
Solutions(Within 18 months)
Electives
Note for Learning Development Teams : Impact to Learning Paths must be included in Implementation Strategy protocols during new course development
Senior Technology Services Specialist
Supporting Security Solutions
Per local management direction based on Territory Requirements:SLNXeCopy
Macintosh FundamentalsNetwork Services: Essentials & SMB TechnologiesFTSM Development
See Also - Management & Leadership Learning Paths
Click Here for listing of recommend eLearning elective courses on :
Personal DevelopmentMastering Change
Project ManagementTeam Building
Leading without Authority
Learning Path for Technology ServicesAssociate Technician Technology Services Specialist I
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Learning Path for Technology ServicesTechnology Services Specialist II
Learning Path for Technology ServicesProduction Systems Technology Services Specialist I
Learning Path for Technology ServicesSenior Technology Services Specialist
CategoryProject ManagementMastering ChangeMastering ChangeLeading without AuthorityTeam BuildingTeam BuildingPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal Development
SeriesProject Management for Non-Project Managers TotalManaging Organizational Change TotalDealing with Organizational Change TotalGetting Results without Direct Authority TotalOptimizing Your Performance on a Team TotalLeading Teams TotalGenerating Creative & Innovative Ideas TotalManaging Your Career TotalEffective Time Management TotalProblem Solving and Decision-Making Strategies TotalDealing with Organizational Change TotalCritical Thinking Essentials TotalBuilding and Maintaining Trust TotalPeer Relationships TotalInterviewing strategies (for interviewee) TotalPublic Speaking Strategies TotalPerseverance and Resilence TotalDoing Business Professionally TotalOptimizing Your Work/Life Balance TotalWorking without a Net - The Business of Risk TotalInterpersonal Communication Total
Course(s) Hours4.80.33.24.35.29.33.35.83.56.43.22.22.03.02.01.01.0
11.43.9
11.55.5
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