Learning Path for Technology ServicesAssociate Technician Technology Services Specialist I

Applications(First 90 days)

EDGE New Hire Trainingwill include SCALT and Inventory

EDGE New Hire Trainingwill include SCALT and Inventory

Compliance(First 90 days)

See HR Compliance Learning Path

Technology Services Specific:HIPAA/HI-TECHDriver SafetyDistracted DrivingAll CS Modules

See HR Compliance Learning Path

Technology Services Specific:HIPAA/HI-TECHDriver SafetyDistracted DrivingAll CS Modules

Professional Development(First 90 days)

Customer Awareness TrainingThe Perfect Service CallInterpersonal Communication: Listening EssentialsTelephone Essentials for BusinessE-Mail Essentials for Business

Customer Awareness TrainingThe Perfect Service CallInterpersonal Communication: Listening EssentialsTelephone Essentials for BusinessE-Mail Essentials for Business

Professional Development(Within 12 months)

Excelling at Customer Service Excelling at Customer Service

Professional Development(Within 18 months)

A+ Recommended A+ or Network+ or MCTSParticipating in TeamsTaking Control of Your Workday

Core Requirements(First 90 days)

Core Basics / Technology Essentials or Competency ExamDigital Color Basics or Competency ExamMFP Hardware Training

Core Basics / Technology Essentials or Competency ExamDigital Color Basics or Competency ExamMFP Hardware Training

Core Requirements(90 - 180 days)

Digital Troubleshooting ConceptsFax BasicsGlobal Scan for 1st Responders

Digital Troubleshooting ConceptsFax Basics

Learning Path for Technology Services

Applications(First 90 days)

Compliance(First 90 days)

Professional Development(First 90 days)

Professional Development(Within 12 months)

Professional Development(Within 18 months)

Core Requirements(First 90 days)

Core Requirements(90 - 180 days)

Technology Services Specialist II

EDGE New Hire Trainingwill include SCALT and Inventory

See HR Compliance Learning Path

Technology Services Specific:HIPAA/HI-TECHDriver SafetyDistracted DrivingAll CS Modules

Customer Awareness TrainingThe Perfect Service CallInterpersonal Communication: Listening EssentialsTelephone Essentials for BusinessE-Mail Essentials for Business

Excelling at Customer ServiceA+ or Network+ or MCTSParticipating in TeamsTaking Control of Your Workday

Core Basics / Technology Essentials or Competency ExamDigital Color Basics or Competency ExamMFP Hardware Training

Digital Troubleshooting ConceptsFax Basics

Learning Path for Technology Services

Applications(First 90 days)

Compliance(First 90 days)

Professional Development(First 90 days)

Professional Development(Within 12 months)

Professional Development(Within 18 months)

Core Requirements(First 90 days)

Core Requirements(90 - 180 days)

Production Systems Technology Services Specialist I

EDGE New Hire Trainingwill include SCALT and Inventory

See HR Compliance Learning Path

Technology Services Specific:HIPAA/HI-TECHDriver SafetyDistracted DrivingAll CS Modules

Customer Awareness TrainingThe Perfect Service CallInterpersonal Communication: Listening EssentialsTelephone Essentials for BusinessE-Mail Essentials for Business

Excelling at Customer ServiceNetwork+ or MCSA and either A+ or MCTS Participating in TeamsTaking Control of Your Workday

Core Basics / Technology Essentials or Competency Exam and High Volume EquivalencyDigital Color Basics or Competency ExamProduction Hardware TrainingDigital Troubleshooting Concepts

Learning Path for Technology Services

Applications(First 90 days)

Compliance(First 90 days)

Professional Development(First 90 days)

Professional Development(Within 12 months)

Professional Development(Within 18 months)

Core Requirements(First 90 days)

Core Requirements(90 - 180 days)

Senior Technology Services Specialist

EDGE New Hire Trainingwill include SCALT and Inventory

See HR Compliance Learning Path

Technology Services Specific:HIPAA/HI-TECHDriver SafetyDistracted DrivingAll CS Modules

Customer Awareness TrainingThe Perfect Service CallInterpersonal Communication: Listening EssentialsTelephone Essentials for BusinessE-Mail Essentials for Business

Excelling at Customer ServiceNetwork+ or MCSA and either A+ or MCTS Participating in TeamsTaking Control of Your Workday

Core Basics / Technology Essentials or Competency ExamDigital Color Basics or Competency ExamFax BasicsMFP Hardware Training

Digital Troubleshooting ConceptsFax Basics

Learning Path for Technology ServicesAssociate Technician Technology Services Specialist I

Hardware

Per local management direction based on Territory Requirements:AccessoryB to C MFPBW MFPBW PrinterColor MFPColor PrinterControllers & RIPsDevice ManagementDigital DuplicatorDigital Wide FormatGeljet PrinterProduction Printing - ColorProduction Printing - B/WScanner

Per local management direction based on Territory Requirements:AccessoryB to C MFPBW MFPBW PrinterColor MFPColor PrinterControllers & RIPsDevice ManagementDigital DuplicatorDigital Wide FormatGeljet PrinterProduction Printing - ColorProduction Printing - B/WScanner

Solutions(Within 12 months)

@Remote Technical Printing TechnologiesTeknoforce Proactive ServicesGlobal Scan for 1st Responders

@Remote Technical Printing TechnologiesTeknoforce Proactive ServicesGlobal Scan for 1st Responders

Learning Path for Technology Services

Hardware

Solutions(Within 12 months)

Technology Services Specialist II

Per local management direction based on Territory Requirements:AccessoryB to C MFPBW MFPBW PrinterColor MFPColor PrinterControllers & RIPsDevice ManagementDigital DuplicatorDigital Wide FormatGeljet PrinterProduction Printing - ColorProduction Printing - B/WScanner@Remote Technical Printing TechnologiesScanning TechnologiesTeknoforce Proactive ServicesGlobal Scan for 1st Responders

Learning Path for Technology Services

Hardware

Solutions(Within 12 months)

Production Systems Technology Services Specialist I

Per local management direction based on Territory Requirements:AccessoryControllers & RIPsDigital DuplicatorDigital Wide FormatProduction Printing - ColorProduction Printing - B/WScanner

@Remote Technical Printing TechnologiesScanning TechnologiesTeknoforce Proactive ServicesApp2 MeGlobal Scan for 1st Responders

Per local management direction based on Territory Requirements:@Remote (Enterprise Pro)Fiery Solutions v2PCS DirectorDocumentMall

Learning Path for Technology Services

Hardware

Solutions(Within 12 months)

Senior Technology Services Specialist

Per local management direction based on Territory Requirements:AccessoryB to C MFPBW MFPBW PrinterColor MFPColor PrinterControllers & RIPsDevice ManagementDigital DuplicatorDigital Wide FormatGeljet PrinterProduction Printing - ColorProduction Printing - B/WScanner@Remote Technical Printing TechnologiesScanning TechnologiesTeknoforce Proactive ServicesApp2 Me

Per local management direction based on Territory Requirements:@Remote (Enterprise Pro)Fiery Solutions v2PCS DirectorDocumentMallHotSpot Enterprise

Learning Path for Technology ServicesAssociate Technician Technology Services Specialist I

Solutions(Within 18 months)

Scanning TechnologiesApp 2 Me

Per local management direction based on Territory Requirements:Hot Spot PrintingDocumentMall

Scanning TechnologiesApp 2 Me

Per local management direction based on Territory Requirements:Hot Spot PrintingDocumentMall

Electives

Macintosh Fundamentals Macintosh Fundamentals

Note for Learning Development Teams : Impact to Learning Paths must be included in Implementation Strategy protocols during new course development

Job-specific competenciesTechnical/ProfessionalBuilding Customer LoyaltyDecision-MakingQuality OrientationManaging Work (includes Time Management)AdaptabilityApplied LearningStress Tolerance Impact

Click Here for listing of recommend eLearning elective courses on :

Personal DevelopmentMastering Change

Project ManagementTeam Building

Leading without Authority

Click Here for listing of recommend eLearning elective courses on :

Personal DevelopmentMastering Change

Project ManagementTeam Building

Leading without Authority

Learning Path for Technology Services

Solutions(Within 18 months)

Electives

Note for Learning Development Teams : Impact to Learning Paths must be included in Implementation Strategy protocols during new course development

Technology Services Specialist II

App 2 Me

Per local management direction based on Territory Requirements:Hot Spot PrintingDocumentMall

Macintosh FundamentalsFTSM Development

See Also - Management & Leadership Learning Paths

Click Here for listing of recommend eLearning elective courses on :

Personal DevelopmentMastering Change

Project ManagementTeam Building

Leading without Authority

Learning Path for Technology Services

Solutions(Within 18 months)

Electives

Note for Learning Development Teams : Impact to Learning Paths must be included in Implementation Strategy protocols during new course development

Production Systems Technology Services Specialist I

Per local management direction based on Territory Requirements:Supporting Security Solutions

Macintosh FundamentalsFTSM Development

See Also - Management & Leadership Learning Paths

Click Here for listing of recommend eLearning elective courses on :

Personal DevelopmentMastering Change

Project ManagementTeam Building

Leading without Authority

Learning Path for Technology Services

Solutions(Within 18 months)

Electives

Note for Learning Development Teams : Impact to Learning Paths must be included in Implementation Strategy protocols during new course development

Senior Technology Services Specialist

Supporting Security Solutions

Per local management direction based on Territory Requirements:SLNXeCopy

Macintosh FundamentalsNetwork Services: Essentials & SMB TechnologiesFTSM Development

See Also - Management & Leadership Learning Paths

Click Here for listing of recommend eLearning elective courses on :

Personal DevelopmentMastering Change

Project ManagementTeam Building

Leading without Authority

Learning Path for Technology ServicesAssociate Technician Technology Services Specialist I

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Learning Path for Technology ServicesTechnology Services Specialist II

Learning Path for Technology ServicesProduction Systems Technology Services Specialist I

Learning Path for Technology ServicesSenior Technology Services Specialist

CategoryProject ManagementMastering ChangeMastering ChangeLeading without AuthorityTeam BuildingTeam BuildingPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal DevelopmentPersonal Development

SeriesProject Management for Non-Project Managers TotalManaging Organizational Change TotalDealing with Organizational Change TotalGetting Results without Direct Authority TotalOptimizing Your Performance on a Team TotalLeading Teams TotalGenerating Creative & Innovative Ideas TotalManaging Your Career TotalEffective Time Management TotalProblem Solving and Decision-Making Strategies TotalDealing with Organizational Change TotalCritical Thinking Essentials TotalBuilding and Maintaining Trust TotalPeer Relationships TotalInterviewing strategies (for interviewee) TotalPublic Speaking Strategies TotalPerseverance and Resilence TotalDoing Business Professionally TotalOptimizing Your Work/Life Balance TotalWorking without a Net - The Business of Risk TotalInterpersonal Communication Total

Course(s) Hours4.80.33.24.35.29.33.35.83.56.43.22.22.03.02.01.01.0

11.43.9

11.55.5