techdays 2013 the road to end user self service with service manager 2012 sp1

The road to end user self service with Service Manager 2012 SP1

Walter EikenboomPrincipal consultant

Inovativ

System Center 2012 SP1

First, design your process!

Where do I start?

Lets build end user self service!

Terminologie

Activities

Databus

Runbooks

Integration Packs

Then, develop in Runbook designer

Test, test, test..

Finally, publish and run

DemoCreating a runbook for self service automation

Service manager Service Delivery

3rd Party Management

Tools

Service Catalog Templates

Workflows

CMDB

Wo

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tem

s

Co

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gura

tio

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ems

Kn

ow

led

ge

Reporting and data warehouse

Self Service

Standardization

Automation

EmailMobile Portal

Chargeback

Cloud

$ VM / day

$ Cloud Membership / day

$ VM CPU Core / day

$ VM Memory GB / day

$ VM Storage GB / day

Price Sheet

Service Manager Integration

Active Directory

Service Manager

Configuration Manager

Virtual Machine Manager

Operations Manager

Orchestrator

Co

nn

ecto

r

Co

nn

ector

ExchangeConnector

SharePoint

DemoConnecting

Service Manager

Service Catalog Checklist

Self Service

DemoCreating end user self service

How to Create a Runbook Activity

Create Service Request template

How to Create a Request Offering

How to Create a Service Offering

Bedankt! Vragen?Bio: Walter Eikenboom

As principal consultant Walter is specialized in infrastructure optimization where automation and simplifying operations is one of his key strengths by overviewing people, process and technology to manage the most complex infrastructures. Innovation and pre-sales consultant on Microsoft System Center, private Cloud en workspace optimization with a vision in designs. Walter provides workshops and presentations on proactive and automating infrastructure management, moving to a new platform or solution. Walter loves to talk with customers on how the world is changing and how IT should adapt to stay aligned with your business. Follow me on Twitter @wwwally or contact me walter.eikenboom@inovativ.nl to stay in touch.

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