tango services, inc final presentation. tango services, inc kiefer huynh programmer/analyst phuong...

Tango Services, inc

Final Presentation

Tango Services, inc Kiefer Huynh

Programmer/analyst

Phuong Tran

Programmer/analyst

Tyler Ives

Programmer/analyst

Lott Souriyavong

Quality Assurance

Rajika Arsecularatne

Team Lead

Description of the System Customer information is more organized Business processes is expanded upon and improved greatly

through automation of various tasks World Wide Web is utilized Web access allows users to keep updated on the status of their

service Palm-top computers are utilized in the field

Database Schema

Customer Info

Customer ID (P) numberLast textFirst textCompany Name textAddress textCity textState textZip numberPhone numberFax numberContract Code * numberE-mail textPromotion Ok yes/noEstablish Date date/timeBusiness Type text

Machine InfoSerial Number (P) numberCustomer ID (F) numberProduct Type textAddress textRoom textCity textState textZip textFloor textKey Operator textMultiple Machines yes/no“no”Target response time number

Service

Service Number (P) auto-numberSerial Number (F) numberCall date/timeNumber of Calls numberPhone Diagnostic * numberCall Status text “call queue”Territory Code * numberTech Rep ID numberArrival date/timeCompletion date/timeMeter Read numberProblem Codes * textRepair Codes * textProblem Comments memoRepeated Problem yes/no “no”Repair Recommendation memoAction Taken memoDrum yes/no “yes”Roller yes/no “yes”Toner textPaper text

Machine Parts

Service Number (F) auto-numberPart Number * numberQuantity numberDate Replaced date/timeIn Stock yes/no “yes”Order yes/no “no”Part Number Ordered numberQuantity Ordered number

Call Initiation form

Customer info

Customer informationdata control

Machine info

Machine informationData control

Cancel (back) buttonOutstanding Call List button Next button

Date/Time stamp

Call Initiation

Phone Diagnosticcode

Codes are sent to the MMR

Call Initiation

Call Severitycode

Codes are sent to the MMR

Call Initiation (idle)

Call initiation button

Outstanding Call List form

Call Init (back) button

Call number

Company name

Date/Time stamp

Quality Assurance       

Module Object Reason to test Result

Call Init form data control 4(invisible)

to test activity with database; connectivity with “mmr”

passed

  data control 3(invisible)

to test activity with database; connectivity with “mmr”

passed

  data control 2 to test scrolling through data in “machine record”

passed

  data control 1 to test scrolling through data in “customer info”

passed

  problem code combo box

to ensure list items appear correctly; properly configured

passed

  severity code combo box

to ensure list items appear correctly; properly configured

passed

  text boxes (all) to ensure data fits in textboxes, is clear;

passed

  cancel button to ensure transaction is cancelled; form opening is shown; icon correctly displayed

passed

  outstanding button to correctly open and display the outstanding call list; icon displayed properly

passed

  next button display the next form; icon displayed correctly

pending

  icon Xerox icon displays  passed

Quality Assurance       

Module Object Reason to test Result

Outstanding Call form

Call list ensure that calls listed are outstanding; customer verification; proper date/time; generates new item on new calls only

passed 

  icon Xerox passed

  back button to make sure the call init form displays; hides outstanding form

passed

Quality Assurance

Module Object Reason to test Result

Opening form form placement of form on screen

passed 

  call init button to ensure call init opens properly; hides opening form

passed

  icon Xerox icon displays passed

Thank You

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