taking charge (2nd ed.), chapter 10.1

Writing Section 10.1: Using Written

Communication For Personal Purposes

Taking Charge: Chapter 10

Written CommunicationWe use written communication every day

EmailThank you notesPersonal business letters

Casual EmailDon’t use all capsUse emoticons to reveal expressionsUse blind carbon copy (BCC) tag to send

forwards like jokes or chain letters

Casual Email (cont.)Don’t believe everything people forward to

youPractice the 24-hour rule when you’re

Business LettersAt times you will need to send formally

written business lettersThe appropriate format will show you are

serious

Letter FormatDateSender’s addressInside addressSalutationBody Closing salutation

Certified MailWhen you need proof you sent a certain

letterFinancial mattersTo settle a dispute

You can track the progress of the letter over the Internet

Certified Mail (cont.)For example: If you need to settle a financial dispute

within a certain time period, certified mail is proof of when the letter was sent and that it was actually sent

Further ReflectionWhen is written communication more

important than verbal communication?What did you learn from this chapter that

you think will help with your written communication?

Additional ResourcesWriting Email

http://jerz.setonhill.edu/writing/e-text/e-mail.htm

Proofreading & Editing http://www.lrcom.com/tips/proofreading_editing.htm

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