Writing Section 10.1: Using Written

Communication For Personal Purposes

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Taking Charge: Chapter 10

Written CommunicationWe use written communication every day

EmailThank you notesPersonal business letters

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Casual EmailDon’t use all capsUse emoticons to reveal expressionsUse blind carbon copy (BCC) tag to send

forwards like jokes or chain letters

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Casual Email (cont.)Don’t believe everything people forward to

youPractice the 24-hour rule when you’re

upset

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Business LettersAt times you will need to send formally

written business lettersThe appropriate format will show you are

serious

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Letter FormatDateSender’s addressInside addressSalutationBody Closing salutation

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Certified MailWhen you need proof you sent a certain

letterFinancial mattersTo settle a dispute

You can track the progress of the letter over the Internet

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Certified Mail (cont.)For example: If you need to settle a financial dispute

within a certain time period, certified mail is proof of when the letter was sent and that it was actually sent

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Further ReflectionWhen is written communication more

important than verbal communication?What did you learn from this chapter that

you think will help with your written communication?

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Additional ResourcesWriting Email

http://jerz.setonhill.edu/writing/e-text/e-mail.htm

Proofreading & Editing http://www.lrcom.com/tips/proofreading_editing.htm

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