t-mobile bill analyser

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T-Mobile Bill Analyser

Life’s for Sharing

A guide for handset users

�. Contents

Getting Started ................................................................................................................. 3 Introduction............................................................................................................................................................ 3 Signin..................................................................................................................................................................... 3 ForgottenPassword.............................................................................................................................................. 3

Dashboard ........................................................................................................................ 4 Dashboard.............................................................................................................................................................. 4 UsageSummary.................................................................................................................................................... 4 UsageTrendAnalysis........................................................................................................................................... 5 WatchPoints.......................................................................................................................................................... 5 ObservationsansActions.................................................................................................................................... 5

Personal Address Book ..................................................................................................... 6 AddressBook........................................................................................................................................................ 6

Personal Usage ................................................................................................................ 7 UsageTagging(onlyavailableifyouareselectedtoparticipateinSplitbill)............................................... 7 PersonalUsageList.............................................................................................................................................. 8 BusinessUsageList.............................................................................................................................................. 8 AllUsageList......................................................................................................................................................... 8

Reports ............................................................................................................................ 9 Overview................................................................................................................................................................. 9 UsageValue........................................................................................................................................................... 9 UsageDuration...................................................................................................................................................... 9 DestinationAnalysis............................................................................................................................................. 9 TransmissionSummary......................................................................................................................................10 SearchUsage....................................................................................................................................................... 10

My Profile ....................................................................................................................... �2 ChangePassword............................................................................................................................................... 12 ChangeEmail...................................................................................................................................................... 12 EmailNotification................................................................................................................................................ 12

Support .......................................................................................................................... �3 SupportOverview............................................................................................................................................... 13

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Getting Started

IntroductionT-MobileBillAnalysergivesyoutheabilitytoviewandanalyseyourusage(calls,texts,picturemessaginganddata).

Usingthissimpleonlineservice,youcan:

•Viewandanalyseyourusage

•Createreportsbasedonthatdata

Pleasenote:The‘PersonalUsage’sectioninthisuserguideisonlyapplicableifyourcompanyusesSplitbill.

Splitbillallowsyoutodifferentiateyourpersonalandbusinessusagethroughataggingprocess.YourBillAnalyseradministratorwillbeabletotellyouifyouareparticipating.

Anoteonbrowsers:

GreatcarehasbeentakentooptimisethisserviceforuseacrossallInternetExplorerbrowsers.HoweverBillAnalyser’sadvancedfunctionalityreliesonwebstandardsthatsomeolderbrowsersdonotfullysupport.Asaresult,someusersmayencounterproblemswhenusingolderbrowsers.T-MobilerecommendsusingthelatestversionofInternetExplorer.

Thisisfreeofchargeandeasytoinstall.YoumaywishtocontactyourITdepartmentforhelpifyouareexperiencingproblemswiththisservice.

TheserviceisoptimisedforInternetExplorerversion6orlater,withascreenresolutionof1280x1024pixels.

Sign inTheserviceislocatedathttps://billanalyser.t-mobile.co.uk

Eachtimeyouvisityouwillneedtosigninusingyourusernameandpassword.YourAdministratororT-MobileBillAnalyserAccountHolderwillprovidethese.

Youhaveamaximumofthreeattemptstosignin.Ifthethirdattemptisstillnotsuccessful,yourusernamewillbefrozen.YouwillthenneedtocallT-MobileBillAnalyserBusinessCustomerServicesinordertohavethepasswordreset.

Forgotten PasswordIfyouhaveforgottenyourpassword,youcanclickthelinkonthesigninpage.T-MobileBillAnalyserwillsendyouanemaildetailingyourpasswordclue.

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Dashboard

DashboardThefirstscreenyouwillseewhenyoulogonisthedashboard.Thissummarisesyourusageinformation.

Ithasfourmainsections:UsageSummary,UsageTrendsAnalysis,WatchPointsandObservationsandActions.Eachsectionisdiscussedinfurtherdetailbelow.

Usage SummaryTheUsageSummarysectiondisplaysthefollowing:

•Duration–Volume,TotalandSpend

•Volume(KB)–Volume,TotalandSpend

•Events–Volume,TotalandSpend

•Allactivities–Volume,TotalandSpend

Usage Trends AnalysisTheUsageTrendsAnalysissectiondisplaysagraphthatcomparesusageandindicates‘Totalcost’foreachmonth.Youcanselectanyoftheseinvoicesthenbetakentothedashboardforthatinvoice.Upto15invoicesofsummarytrendchargescanbedisplayedifrequired.

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Dashboard continued

Watch PointsWatchPointsallowyoutokeepaneyeonthecostofcallingspecificnumbers.It’scustomisable–youcanspecifyupto5numberstobeshown.Thetotalspendforeachnumberisprovided,aswellasthechangesincethelastinvoice.

Note:WhenyoumakechangestoyourWatchPointsitmaytakeafewminutesbeforethehomepageisupdated.YoucancontinuetouseBillAnalyserasnormalduringthistime.

Observations and ActionsObservationsandActionshelpyoumonitorspecificcostsorusage.Forexample,youcanchoosetobepromptedifinternationaltrafficgrowsbymorethan5%.Thesystemthenrecommendstheappropriateaction,typicallyprovidingalinktotherelevantreport.

Tosetobservationsthresholds,clickthe‘(edit)’link.Thisscreendetailseachobservationcategoryandallowsyoutoselectfromapre-definedrangeofthresholdsorusethedefault.Therangestartsat10%andincreaseintens.

Youcanchooseformthefollowingobservations:

•ShowtheAverageUsageCost

•ShowtheAveragePricePerMinute(fordurationanddatausageonly)

•ShowtheAverageDuration(fordurationbasedusageonly)

•UsageSpendfor(DestinationTypes)

•ShowUsageSpendFor(TransmissionTypes)

•ShowTransmissionPercentage(TransmissionTypes)

•ShowTransmissionTrend(TransmissionTypes)

•ShowTotalVolumeChange

•ShowTotalSpendChange

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Personal Address Book

Address BookBillAnalysergivesyouyourownPersonalAddressBook.It’savailableassoonasyoulogin,fromthe‘Usage’screen,byclicking‘PersonalAddressBook’intheleft-handmenu.Alternatively,youcanclickonthe‘MyProfile’tab.

Eachentrymustincludeaname,anumberandanumbertype(Email/Home/Work/MobileorFax).Thenanyreferencetothatnumberonotherscreenswillincludethedetailsyouentered.However,notethatifthesamenumberislistedintheCompanyAddressBook,detailsfromthatentrywilltakepriority.

IfyouuseSplitbill,youcanalsotagentriesinyouraddressbook,sothatfuturecallstothisnumberareautomaticallycategorisedasworkorpersonal.SeePersonalUsagetolearnmore.

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Personal Usage

Usage Tagging

UsageTaggingisonlyavailableifyouareselectedtoparticipateinSplitbill.Ifyoudon’tseethismenuoption,pleaseskipaheadtotheReportssectionofthisuserguide.

UsageTaggingallowsyoutodefinewhichcalls,textsandotherusageonyourbillwerepersonal(tagged)orforbusiness(untagged).

Totagadiallednumber,yousimplyclickonthe iconnexttoitsothatacrossappearslikethis. Youcanalsodrilldownwiththe icontoviewindividualusageitemsforthatdiallednumberandtagtheminthesamemanner.Ifyouonlytagsomeoftheindividualcallstoadiallednumber,whenyoucomebacktothepreviousscreentheiconwilllooklikethis andthatdiallednumberwillbepartiallytagged.

Onceyouhavefinishedtaggingyourcallsforthatbillyouneedtoclickthe‘SaveAllTagging’buttonatthebottomofthepage.

Tosubmityourusagetagging,simplyclick‘SubmitTagging’.Thiswillalsolockyourbillsothatnofurthertaggingisallowedforthatmonth.

Ifforanyreasonyouneedtounlockthisbillsothatthetaggingcanbeupdated,youwillneedtocontactyourAdministrator.

AtthetopofthereportthereisasummarydetailingthetotalsforPersonal(tagged)andBusiness(untagged)use.Thissummarywillinstantlyupdateasyoutagitems.Clickinganyoftheticonswillre-sortthereport.Forexample,clickingtheiconinthedurationcolumnheaderwillgroupthereportbyhighestorlowesttotalduration.

Note: Ifyounavigatetoapersonalusagereportwithoutsavingyourtagging,apopupboxwillappearaskingyouifyouwishtosave.Ifyouselect‘Yes’yourtaggingwillbesaved,butyouwillneedtore-selectthepersonalusagereportinorderforthereporttoreflectyourchanges.

Donotusethebackbuttononyourbrowserwhilsttaggingusageitems,asthescreenwilljustdefaulttotheDashboard.

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Personal Usage continued

Personal Usage ListThisreportshowsalltheitemsthatyouhavetaggedinthe‘UsageTagging’page.

Business Usage ListThisreportshowsalltheitemsthatyouhaveleftuntaggedinthe‘UsageTagging’page.

All Usage ReportThisreportshowsallyouritems–taggedanduntagged.

Clicking any of thet icons will re-sort reports. For example, clicking the icon in the duration column header will group the report by highest or lowest total duration.

You can also chose to hide or show any details from your Personal Address Book.

Reports can be printed, exported or emailed. Exported files are saved in the CSV format, so they can be opened in spreadsheet programs such as Microsoft® Excel®.

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Reports

OverviewAllthesummaryreportssharethesamefunctionality:

• Report columns–clickingontheticonnexttoacolumntitlere-sortsthereportbythatfield.

•Percentage bar chart–givesagraphicalrepresentationofthesortedfield.

•Pie chart–whenacolourpiechartisdisplayedyoucandrilldowntomoredetailedinformationbyclickingonthesectionofthegraphthatyou’reinterestedin.

•Drill down–clickingonanicon allowsyoutodrilldowntothenextlevelofdetailwithinthatreport.Thelowestlevelofthedrilldownwillnavigateyoutothesearchusagescreen.

•Export this report–allreportshavethefacilitytobeexported,clickingon‘exportthisreport’allowsyoutosaveresultsasa.csvfile,whichcanthenbeviewedandmanipulatedusingMicrosoft®Excel®.

•Print this report –thisallowsprintingofmulti-pagereportsbychangingthereportformattoasinglelongpage.

Usage ValueTheUsageCostreportbreaksdownthecostofyourusageintocostbands,Allowance,0.00,0.01to25p,26pto50pandsoon.Foreachcostrangethevolumeandcostareshown.

Usage DurationTheUsageDurationreportbreaksdownthedurationofyourusageintobands,Notdurationbased,00:00,00:01to00:30seconds,00:31secondsto01:00minute,andsoon.

Destination AnalysisTheDestinationAnalysisreportbreaksdownyourusageintosixdestinationtypes:Mobile,National,Other,PrivateWire,Internationaland3rdPartyService.Foreachdestinationtype,volumeandcostareshown.

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Reports continued

Transmission SummaryTheTransmissionSummaryreportletsyouanalyseyourbillbytypeofusage:

•Voice

•TextMessage

•PictureMessage

•Data(Duration)

•VisualCalling

•Event

•Data(Volume)

•WirelessLAN

•Fax

Foreachitem,totalvolumeandcostisdisplayed.

Onlytypeswithvaluesaredisplayed.Ifyouwishtoseezeroentries,clickonthe‘showzeroentries’linkabovethesummaries.

Search UsageTheSearchUsagefunctionallowsyoutoruncustomreportsonyourbillingdata.Thiscanincludethefollowingcriteria:

Dialled Number–youcansearchforadiallednumber,oranumberswhichstartwithasetofdigits.

Date Range–thisprovidescalendarfunctionalitysothatyoucanviewcallsbetweenspecifieddates.

Time of day–searchforcallsthathavebeenmadebetweenduringspecifiedhoursoftheday.

Usage Cost–searchforitemsaboveorbelowaselectedamount.Thiscanbeusefulforidentifyingexpensivecalls.

Usage Duration–searchforcallsofacertainduration.

Usage Category–adropdownboxprovidesusagecategorycriteria,e.g.National.

Transmission Type–adropdownboxprovidesalistofthedifferenttransmissiontypesavailable.

Office Hours Status–adropdownboxallowyoutofiltercallsmadeonlyintheInorOutofHoursbandateitherweekendsorweekdays.

Reports continued

Youcanenterinformationintooneormoreofthesesearchfields.Themoreinformationyouenterthenarrowerthesearchcriteriaare.Ifnorecordsmatchthecriteria,tryremovinganelementorchecktoseeifyouareenteringafulldiallednumberoranarealocation.

Whentheresultsummaryappears,youcanchoosetodisplayindividualitemsfromitbyclickingon‘ViewUsageDetails’.Thisshows,intimeanddateorder:phonenumber,username,numberdialled,destinationdescription,transmissiontype,duration(used),originalcostofcall,chargeablecost,ifcallispartofabundle,whetherthecallisroamingandcountryoforigin.

Note:Thereportislimitedtoreturning10,000items.Anoptionisprovidedatthesummarystageforyoutorefineyoursearchcriteria.

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My Profile

Change PasswordThisoptionallowsyoutochangeyourexistingpassword.Thesystemwillinformyouifyourpasswordchangehasbeensuccessful,andaconfirmationemailwillbesent.

Yourpasswordmustbebetween8and10characters,startingandendinginaletterandcontaininganumber.Forexample,pass13wd,car5blueandi123gloo.Notethatyourpasswordiscasesensitive.Soforexample,i123glooisnotthesameasi123GLOO.

Thenewpassword/passwordcluecannotbethesameastheoldpasswordorthiswillberejected.

Thepasswordcluecannotbethesameasthepassword.

Change EmailHereyoucanchangetheemailaddressweusetocontactyouwhenyournewinvoiceisavailabletovieworifthereareanyupdatestotheBillAnalyserservice.

Email NotificationThisgivesyoutheoptiontoreceiveemailnotificationwhenanewinvoiceisavailableforyoutoview.

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Support

Support OverviewTherearethreeareasofusersupportwithinBillAnalyser.Theseare:

• Frequently Asked Questions (FAQ)-ThisisaseriesoffrequentlyaskedquestionsdesignedtofamiliariseyouwithBillAnalyserfunctionality.AreascoveredincludeBillingData,Reports(howtocreateReportWizardReports)andPrinting,EmailingandexportingofReports.

• Help–AcomprehensiveHelpsystemcoveringallaspectsofBillAnalyserfunctionality,fromgettingstartedtorunningadhocreporting.Atableofcontents,anindexandakeyword/phrasesearchfacilityareprovidedtohelpyoufindwhatyouneedquickly.

•Feedback–Wevalueyourfeedback,sopleasedon’thesitatetoprovideanycommentsorsuggestionsthatyoufeelwouldbebeneficialtotheoverallfunctionalityofBillAnalyser.

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