t he t n vid e o cl inic p roj e ct...t he t n vid e o cl inic p roj e ct a pro c e s s f l o w cha...
Post on 01-Mar-2021
2 Views
Preview:
TRANSCRIPT
The TN Video Clinic Project
A Process Flow Chart
Client seeking help
goes to Justice for All
Homepage via
smartphone or desktop
Great! I like
legal help!
The client selects
Tennessee Video Clinic
Project Tab from the
dropdown menu. There is
a link on the webpage to
the Video Clinic Forms.
Client clicks the link. A video clinic? Is
that kindof like
telemedicine? Client fills out
automated Clinic
Intake Forms The form submissions are
collected in Survey Monkey,
and sent up to 5 results at a
time for law student intake and
attorney matching through the
TFJA Referral Network.
A law student reaches out to
client through Legaler to schedule
a 15 minute meeting. Automated
reminders are sent to client
before the meeting. See sample
email.
At meeting, law student checks in with
client, makes sure client has a legal issue
in TN, goes over clinic expectations and
forms, and troubleshoots any technology
problems with client. See sample script.
The Match
Law student reaches out to
video clinic legal network to
find a good fit for client.
During initial launch of
project, this is video clinic test
group and TFJA referral
network. See sample e-mail. Using lawyer's
preferred times and
Legaler's scheduling
app, law student
schedules a virtual
meeting with client and
lawyer.
On day of meeting,
automated reminders are
sent via Legaler to client
and lawyer. Law student
makes sure everyone is
connected, and then logs
off.
My work here is done!
That's all folks!
Glad I don't have to
take off work for
this!
Woohoo! Let's
find you a
lawyer!
Lawyer and client connect through smartphone or desktop
wherever is convenient for them. Automated survey and
reporting forms are sent to lawyer and client following
meeting, and data is collected in Survey Monkey.
Hello! Welcome to the Video
Clinic! Let's set up a time to talk!
http://justiceforalltn.com/i-can-help/tennessee-video-clinic-project
Hey this
isn't so
bad!
top related