succeeding at digital government the open source way

Succeeding at Digital Government the Open Source WayJeffrey A. "jam" McGuire Open Source Evangelist, Acquia

Channel Shift in the Public Sector December 2014, The NEC, Birmingham

What? How?• Successful Digital Government • What it looks like today • Open Source Drupal • How you can deliver an integrated digital

experience across multiple channels

•Who are you? •Why are you here?

Jeffrey A. “jam” McGuire Open Source Evangelist– Acquia

• acquia.com/podcasts • slideshare.net/horncologne • jam@acquia.com • @horncologne

• Twitter: @horncologne @acquia #capitaconf#channelshift #opensource

What is successful digital government?

Definition of “success”

Successful digital government:1. Collaboration2. Transparency3. Participation4. Innovation

And a successful business?1. Innovation2. Cost Savings3. Efficiency4. Risk Mitigation

Use it: for anything, anywhere, foreverStudy it: understand what you are usingModify it: fix it, make it betterShare it: redistribute, sell, give back

What is Open Source? = Four Freedoms

“Users generally have a much more accurate and detailed model of their needs than manufacturers have ...”Eric von Hipple, Democratizing Innovation

Proprietary

IT Costs Personnel

Hosting Bandwidth

Design (Recurring) Licensing fees

Vendor lock-in Data lock-in (buy it back?)

Vendor roadmap Vendor release cycle

When it happens

Open Source

IT Costs Personnel Hosting Bandwidth Design No licensing fees Invest in your team Invest what/when you need 1000s of vendors You own your data Your roadmap When you need it When you need it

What is ?

Market Presence 1,500,000+ sitesGlobal Adoption 228 countriesExtensive Capabilities 20,000+ modulesBroad Community 1,000,000+ on d.oActive Development 20,000+ developersExpert Drupal Services 1000s of companies

World’s largest open source platform

Open Source Drupal delivers:1. Collaboration2. Transparency3. Participation4. Innovation

Let’s see ...

westminster.gov.uk

We the People

We the People

Quality is a common outcome of transparency.

Is Open Source Secure?“Continuous and broad peer review, enabled by publicly available source code, supports [our] software reliability and security efforts” David M. Wennergren, Department of Defense CIO Clarifying Guidance Regarding Open Source Software

http://goo.gl/2DW2NE

Auditing is only possible through transparency.

(system of record, compliance, etc.) http://goo.gl/VRzZW

The$Drupal$Distro$for$Data$Management$

More than 77 mobile apps built on the NY MTA real-time data platform powered by Drupal

1. Collaboration2. Transparency3. Participation4. Innovation

∴ Open Source Drupal== Successful Digital Government

Open Source Drupal Delivers:

Acquia Digital Lifecycle Management!

build

extend

maintain plan

test

launch & scale

Surrey University Chose Acquia.

?

Why?

So did Saïd Business School

Goto.sbs.ox.ac.uk

So did the Australian Government http://goo.gl/FTSXiJ // http://goo.gl/SvozBh

“We designed govCMS to save costs while empowering agencies to act independently. We’re supporting innovation by relying on Drupal, a technology proven in governments around the world. Open source technologies like Drupal, when paired with an open cloud platform like Acquia Cloud, are creating efficiencies in government and disrupting the way we deliver digital citizen experiences -- for the better.”

– John Sheridan, Australian Government CTO

So did the Australian Government http://goo.gl/SvozBh // http://goo.gl/FTSXiJ

hosting company UniversityUniversity

IT

Website Development

Application Support

Drupal Code

Memcached, Varnish, DB

Running performant websites isn’t cheap or easy

Marketing

University

The difference

Acquia

Website Development

Marketing

Getting DLM right with Acquia !

build extend test plan

•  Drupal expertise in design, development, and hosting

•  Software solutions •  Development

tools •  Guidance and

project management

•  Digital marketing solutions for site search, personalization, translation, and analytics

•  Quality assurance tools that monitor application and infrastructure •  Expert

performance, security, and site audits

launch & scale maintain

•  Application assurance •  Global 24x7x365

support •  Cloud operations •  Digital marketing

tools

•  Launch preparation •  Elastic cloud

platform •  Application

assurance

We discussed• Successful Digital Government • What it looks like today • Open Source Drupal • How you can deliver an integrated digital

experience across multiple channels

“Proprietary or open source doesn’t matter.”(Actually, it does.)

Open source licenses put me in control:

“You’ve got to own the bricks.”

Yours?

Thank you! Questions? Jeffrey A. “jam” McGuire Open Source Evangelist –Acquia

• acquia.com/podcasts • slideshare.net/horncologne • @horncologne • jam@acquia.com