student satisfaction inventory results saint joseph’s college march 12, 2013
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Student Satisfaction Inventory ResultsSaint Joseph’s College
March 12, 2013
Descriptive Statistics
81 30 72 26 80 40 70 260
5
10
15
20
25
30
35
40
45
50
27%
24%26%
23%25%
21%
33%
21%
FemaleMale
Figure 1Percentage and Frequency Distribution of Students by Gender and Class Level
Freshman Sophomore Junior SeniorN =
Perc
ent
Perc
ent
Figure 2Percentage Distribution of Students by Age and Class Level
Freshman Sophomore Junior Senior0
10
20
30
40
50
60
70
80
90
100
78%
2% 0% 0%
21%
91%
97% 98%
1%6%
2% 0%1% 1% 1% 0%0% 0% 0% 2%
<=1819-2425-3435-4445=<
Freshman Sophomore Junior Senior0
10
20
30
40
50
60
70
80
90
100
2% 1% 0% 0%0% 1% 0% 0%2% 1% 2% 1%
89% 87%93%
98%
0%5% 3%
0%3% 2% 1% 0%
5% 3% 2% 1%
BlackNative AmericanAsianWhiteHispanicOtherPrefer No Response
Figure 3Percentage Distribution of Students by Ethnicity/Race and Class Level
Perc
ent
Freshman Sophomore Junior Senior0
10
20
30
40
50
60
70
80
3%0%
3%1%
64%
70% 70%
79%
20%19% 16% 14%
10% 11% 10%6%
1% 0% 0% 0%2%
0%2%
0%1% 0% 0% 0%
Associate Bachelor'sMaster'sDoctorateSelf-ImprovementJob-RelatedOther Goal
Figure 4Percentage Distribution of
Students by Educational Goal and Class Level
Perc
ent
Freshman Sophomore Junior Senior0
10
20
30
40
50
60
70
80
90
100
88%
76% 78%
62%
2%7% 5% 3%
0%
7% 8%
18%
9% 8% 8%
16%
1% 2% 0% 1%
Residence HallOwn HouseRent Off CampusParent's HomeOther Residence
Figure 5Percentage Distribution of Students by Current Residence and Class
Level
Perc
ent
Scale and Item Results
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 6Academic Advising: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Sca
le-3
to
< 0
0
>
0 t
o 3
Less
impo
rtan
t
Neu
tral
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
N
eutr
al
M
ore
Satis
fied
Academic Advising*
*Measures the advisor’s knowledge, competence, and concern for the student’s success.
Campus Climate*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 7Campus Climate: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Sc
ale
-3 t
o <
0
0
> 0
to 3
Less
Impo
rtan
t
N
eutr
al
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
Neu
tral
M
ore
Satis
fied
*Measures how well the college communicates to the students as well as promoting a sense of campus pride and feelings of belonging.
Campus Life*
*Measures the quality of living on campus that includes, residence halls, food, recreation, and campus activities and organizations.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 8Campus Life: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
>
0 to
3Le
ss Im
port
ant
N
eutr
al
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
M
ore
Satis
fied
Campus Support Services*
*Measure support programs that assist students toward being more productive academically and gaining a deeper learning experience.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 9Campus Support Services: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e -3
to
< 0
0
> 0
to
3Le
ss Im
port
ant
Neu
tral
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
M
ore
Satis
fied
Concern for the Student*
*Measures the college’s treatment of students on a personal level.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 10Concern for the Student: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e
-3 t
o <
0
0
>
0 t
o 3
Less
Impo
rtan
t
Neu
tral
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
Mor
e Sa
tisfie
d
Instructional Effectiveness*
*Measures the students’ academic experiences, the curriculum, and the college’s commitment to academic excellence.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 11Instructional Effectiveness: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
>
0 to
3Le
ss Im
port
ant
Neu
tral
Mor
e Im
port
ant
Less
Sati
sfied
Mor
e Sa
tisfie
d
Recruitment/Financial Aid*
*Measures the college’s ability to enroll students effectively that includes the availability of financial-aid programs.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 12Recruitment/Financial Aid: Means Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e -3
to
< 0
0
> 0
to
3Le
ss Im
port
ant
Neu
tral
Mor
e Im
port
ant
Less
Sati
sfied
Mor
e Sa
tisfie
d
Registration Effectiveness*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 13Registration Effectiveness: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
>
0 t
o 3
Less
Impo
rtan
t
Neu
tral
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
N
eutr
al
M
ore
Satis
fied
*Measures the college’s ability to register students in a smooth manner.
Response to Diverse Population*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
Satisfaction
Figure 14Response to Diverse Population:
Mean Score of the Satisfaction Scale by Class Level
Scal
e-3
to
< 0
0
>
0 t
o 3
Less
Sati
sfac
tied
N
eutr
al
Mor
e Sa
tisfie
d
Only the satisfaction response scale was used.
*Measures the college’s ability to enroll student with disabilities, commuters, part-time students, and older, returning students.
Safety/Security*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 15Safety/Security:
Mean Scores of the Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
> 0
to
3Le
ss Im
port
ant
Neu
tral
Mor
e Im
port
ant
Less
Sati
sfied
Neu
tral
Mor
e Sa
tisfie
d
*Measures the college’s responsiveness and effectiveness to personal safety and security on campus.
Service Excellence*
*Measures the attitude of the college’s front-line staff toward students.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 16Service Excellence: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
>
0 t
o 3
Less
Impo
rtan
t
N
eutr
al
M
ore
Impo
rtan
tLe
ss S
atisfi
ed
M
ore
Satis
fied
Student Centeredness*
*Measures the extent to which the students feel welcome and valued.
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
ImportanceSatisfaction
Figure 17Student Centeredness: Mean Scores of
The Importance and Satisfaction Scales by Class Level
Scal
e-3
to
< 0
0
>
0 t
o 3
Less
Impo
rtan
t
N
eutr
al
Mor
e Im
port
ant
Less
Sati
sfied
M
ore
Satis
fied
Results of Three Individual Items
Meeting Expectations*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
Figure 18Meeting your Expectations:
Mean Scores of the Expectation Scale by Class Level
Scal
e-3
to
< 0
0
>
0 to
3W
orse
tha
n Ex
pect
ed
Ex
pect
ed
Bett
er t
han
Expe
cted
*This item measures the extent to which Saint Joseph’s College has met students’ expectations.
Overall Satisfaction of Saint Joseph’s College*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
Figure 19Rate Your Overall Satisfaction:
Mean Scores of the Satisfaction Scale by Class Level
Scal
e-3
to
< 0
0
> 0
to
3N
ot S
atisfi
ed
N
ot S
ure
V
ery
Satis
-fie
d
*This item measures the level of satisfaction a student has with SJC.
Enroll Again*
Freshman Sophomore Junior Senior-3
-2
-1
0
1
2
3
Scal
e-3
to
< 0
0
> 0
to
3Pr
obab
ly N
ot
Don
’t K
now
P
roba
bly
Yes
*This item measures the likelihood of a student enrolling again at SJC.
Figure 20Would You Enroll Here Again?
Mean Scores of the Probability Scale by Class Level
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