southwark council web design
Post on 17-May-2015
2.738 Views
Preview:
DESCRIPTION
TRANSCRIPT
Southwark CouncilA design approach
Tuesday, 11 May 2010
My name is Christina FowlerWeb designer at Jadu
@XtinaSparkle
Tuesday, 11 May 2010
Southwark CouncilCustomer service
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Customer service goals were not being met by website
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
“Achieving excellent communications”Southwark’s vision
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Gather useful, genuine & scientific feedback
Tuesday, 11 May 2010
Evaluateexis,ngdesign
Testoutnewideas
Findoutthegoalsofusers
Tuesday, 11 May 2010
Onetoones
Understandtheuserjourney Intheuser’stypicalsurroundings
Tuesday, 11 May 2010
Focus groups
Hearthefeedbackdirectfromusers
Encouragecrea,veideas
Producevideoevidence
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Get inspired
Tuesday, 11 May 2010
Wireframes: used to demonstrate the layout and content of the website only. This stage should be used to understand how a user will find their way around the website through navigation, menus, features and calls to action.
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Root design decisions in research
Tuesday, 11 May 2010
Evaluate
Whataretheuser’sneeds?
Whatarethetechnicalrestraints?
Whatisthebudget?
Tuesday, 11 May 2010
Schedule
Whatcanbeachievedbeforethedeadline?
Whatcanwaitforthenextphase?
Whatresourcesarerequired?
Tuesday, 11 May 2010
Analyse
Howwilltheuserdigesttheinforma,on?
Whatinforma,onneedstobethemostprominent?
Tuesday, 11 May 2010
Usability
Doesitwork?
Cansomeoneofaverageabilityandexperienceuseit?
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Filter the featuresRequired vs. Requested
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Focus on that feedback
Tuesday, 11 May 2010
Achieve excellent communications
Tuesday, 11 May 2010
By making informed design decisions
Tuesday, 11 May 2010
How did we do this?
Tuesday, 11 May 2010
Iterate: repeating a process usually with the aim of approaching a desired goal or target or result. Each repetition of the process is also called an "iteration", and the results of one iteration are used as the starting point for the next iteration.
Wikipedia
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
“Too clinical”
Tuesday, 11 May 2010
“little confidence in transactions”
Tuesday, 11 May 2010
“Not for me”
Tuesday, 11 May 2010
Let the research guide the decisions
Tuesday, 11 May 2010
Worry less about internal requests and more about the user needs
Tuesday, 11 May 2010
Have we really listened?
Tuesday, 11 May 2010
Get back in touch with users
Tuesday, 11 May 2010
Determine whether needs have been met
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Heat map
Tuesday, 11 May 2010
Gaze map
Tuesday, 11 May 2010
Where do we find these users?
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
These users are already using the services & eager to have their say!
Tuesday, 11 May 2010
Can we reach more people?
Tuesday, 11 May 2010
Internal engagement from intranet
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
No budget for a usability testing agency?
Tuesday, 11 May 2010
Do it yourself
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Tuesday, 11 May 2010
Achieve excellent communications
Tuesday, 11 May 2010
Specialthanks
SarahLund
AliceAinsworth@aliceainsworth
JessBlandford@jessblandford
Tuesday, 11 May 2010
Questions?@jaduCMS
www.jadu.co.uk
@xtinasparkle
christina.fowler@jadu.co.uk
Tuesday, 11 May 2010
Photocredits
hOp://www.flickr.com/photos/secretlondon/3691754890/
hOp://www.flickr.com/photos/markhillary/514555513/
Tuesday, 11 May 2010
top related