software ag - from suggestion to process improvement - processforum nordic, nov.14 2013
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©2013 Software AG. All rights reserved. For internal use only
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Peter Björklund, Solution Architect
14 november
From suggestion to process
improvement
©2013 Software AG. All rights reserved. For internal use only
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Collaboration
Process Improvements Control Improve Analyze Measure Define
Knowledge
sharing
Communication Ideas
©2013 Software AG. All rights reserved. For internal use only
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Collaboration
©2013 Software AG. All rights reserved. For internal use only
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Suggest improvement
Submit
improvement
suggestion
©2013 Software AG. All rights reserved. For internal use only
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Suggest improvement
Submit
improvement
suggestion
©2013 Software AG. All rights reserved. For internal use only
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Recieve improvement suggestion Notification
©2013 Software AG. All rights reserved. For internal use only
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Recieve improvement suggestion
1. Prioritize
2a. Evaluate
suggestion 2b. Delegate suggestion
©2013 Software AG. All rights reserved. For internal use only
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Define
Model a SIPOC Customer
Output
The process
Input
Supplier
Business problem
Goal
Project/Initiative
Project charter
©2013 Software AG. All rights reserved. For internal use only
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Measure Data collection of As Is performance
Establish process performance baselines.
Identify the gap between current and required performance.
Invest in good data? ARIS PPM
©2013 Software AG. All rights reserved. For internal use only
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Measure
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Analyze Root causes analysis
Fishbone diagram/What is effecting the problem
Analyze the data
Value stream map
Measured process
What is critical to quality
CTQ diagram
©2013 Software AG. All rights reserved. For internal use only
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Improve Identify creative solutions to eliminate the key root causes
Model To Be process(es)
Simulate the different solution(s)
Communicate changes
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Control
©2013 Software AG. All rights reserved. For internal use only
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Communicate change
©2013 Software AG. All rights reserved. For internal use only
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Communicate change
Communicate in
company feed
©2013 Software AG. All rights reserved. For internal use only
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Communicate change
Communicate in
group feed
©2013 Software AG. All rights reserved. For internal use only
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Collaboration
Process Improvements Control Improve Analyze Measure Define
Improvement
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