software ag - from suggestion to process improvement - processforum nordic, nov.14 2013

17
©2013 Software AG. All rights reserved. For internal use only 1 | Peter Björklund, Solution Architect 14 november From suggestion to process improvement

Upload: software-ag

Post on 20-May-2015

327 views

Category:

Technology


4 download

DESCRIPTION

Speaker's Corner presentation at ProcessForum Nordic 2013.

TRANSCRIPT

Page 1: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

1 |

Peter Björklund, Solution Architect

14 november

From suggestion to process

improvement

Page 2: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

2 |

Collaboration

Process Improvements Control Improve Analyze Measure Define

Knowledge

sharing

Communication Ideas

Page 3: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

3 |

Collaboration

Page 4: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

4 |

Suggest improvement

Submit

improvement

suggestion

Page 5: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

5 |

Suggest improvement

Submit

improvement

suggestion

Page 6: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

6 |

Recieve improvement suggestion Notification

Page 7: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

7 |

Recieve improvement suggestion

1. Prioritize

2a. Evaluate

suggestion 2b. Delegate suggestion

Page 8: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

8 |

Define

Model a SIPOC Customer

Output

The process

Input

Supplier

Business problem

Goal

Project/Initiative

Project charter

Page 9: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

9 |

Measure Data collection of As Is performance

Establish process performance baselines.

Identify the gap between current and required performance.

Invest in good data? ARIS PPM

Page 10: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

10 |

Measure

Page 11: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

11 |

Analyze Root causes analysis

Fishbone diagram/What is effecting the problem

Analyze the data

Value stream map

Measured process

What is critical to quality

CTQ diagram

Page 12: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

12 |

Improve Identify creative solutions to eliminate the key root causes

Model To Be process(es)

Simulate the different solution(s)

Communicate changes

Page 13: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

13 |

Control

Page 14: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

14 |

Communicate change

Page 15: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

15 |

Communicate change

Communicate in

company feed

Page 16: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

16 |

Communicate change

Communicate in

group feed

Page 17: Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

©2013 Software AG. All rights reserved. For internal use only

17 |

Collaboration

Process Improvements Control Improve Analyze Measure Define

Improvement