sociedad para el desarrollo regional de cantabria (sodercan) knowledge management tools knowledge...

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Knowledgemanagementtools

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Tool list:

•BSC•CRM•Documental DB•BPM•Technology Watch

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Balanced Scorecard

•Indicators at a glance, usually with color coding.•Related to your position in the organization•Navigation for further details•Best way to check objective / strategy accomplishment•Great tool to support decission taking.•Usually they support automatic data feeding from other sources.

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Balanced Scorecard

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Customer Relationship Management

•Interface between customers and the organization•Every information flowing between both is tracked•Data collected can be analyzed

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Documental DB

•Documents importance may differ from one organization to others•Electronic storage is easy and cheap•Classification is needed•Search engines, document sharing, version history and web publishing are features to check.

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Business Process Management

•Keeping your process reality updated.•Sharing that information with the whole organization.•Everybody can make suggestions•Relation with human resources, documents, customers and other tools and databases

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Technology watch

•Spiders that searches specifically noted sites within the Internet, gathering all relevant information according topics.•Auto-classification within topic trees, relevance according to number of sources, and date.•For inner consumption... or not?

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Sodercan key points

•Our customer: companies•Mostly service-oriented.•Two main business processes: grant programs and project management.

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Sodercan key tools 1/2

•BSC for strategy tracking•Program and actions management for business process tracking.•ADELA + companies DB as CRM•Sharepoint 2003 as Intranet + documental DB•Communication management tool and Human Resources DB under development•Some kind of environmental watch is outsourced.

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Sodercan key tools 2/2

•ADONIS as BPM tool•Some extra developments that allows integration and data sharing between different tools, so...•Everything shares the same data space and linked together•All data resides on several MS SQL servers and can be accessed using Reporting Services.

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Sodercan IT toolsADELA

CEO review Program management Company management

Company visitation control

Program actions management

General action

management

Event management

BSC

Reporting tool Intranet

Payment control

(still growing)

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Sodercan IT tools - CRM

ADELA

Program management Company management

Company visitation control

Payment control

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Some interesting tools...

•Collaborative software (AddPeers)•Concept drawing tools (MindManager)•People relationship networks (LinkedIn)•Recommendation-based treatment (Digg, MyStrands)

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

LinkedIn

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Mind Manager

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Digg

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Mystrands