sociedad para el desarrollo regional de cantabria (sodercan) knowledge management tools knowledge...

SOCIEDAD PARA EL DESARROLLO REGIONAL DE CANTABRIA (SODERCAN)

Knowledge Management tools

Knowledgemanagementtools



Tool list:

•BSC•CRM•Documental DB•BPM•Technology Watch



Balanced Scorecard

•Indicators at a glance, usually with color coding.•Related to your position in the organization•Navigation for further details•Best way to check objective / strategy accomplishment•Great tool to support decission taking.•Usually they support automatic data feeding from other sources.



Balanced Scorecard



Customer Relationship Management

•Interface between customers and the organization•Every information flowing between both is tracked•Data collected can be analyzed



Documental DB

•Documents importance may differ from one organization to others•Electronic storage is easy and cheap•Classification is needed•Search engines, document sharing, version history and web publishing are features to check.



Business Process Management

•Keeping your process reality updated.•Sharing that information with the whole organization.•Everybody can make suggestions•Relation with human resources, documents, customers and other tools and databases



Technology watch

•Spiders that searches specifically noted sites within the Internet, gathering all relevant information according topics.•Auto-classification within topic trees, relevance according to number of sources, and date.•For inner consumption... or not?



Sodercan key points

•Our customer: companies•Mostly service-oriented.•Two main business processes: grant programs and project management.



Sodercan key tools 1/2

•BSC for strategy tracking•Program and actions management for business process tracking.•ADELA + companies DB as CRM•Sharepoint 2003 as Intranet + documental DB•Communication management tool and Human Resources DB under development•Some kind of environmental watch is outsourced.



Sodercan key tools 2/2

•ADONIS as BPM tool•Some extra developments that allows integration and data sharing between different tools, so...•Everything shares the same data space and linked together•All data resides on several MS SQL servers and can be accessed using Reporting Services.



Sodercan IT toolsADELA

CEO review Program management Company management

Company visitation control

Program actions management

General action

management

Event management

BSC

Reporting tool Intranet

Payment control

(still growing)



Sodercan IT tools - CRM

ADELA

Program management Company management

Company visitation control

Payment control



Some interesting tools...

•Collaborative software (AddPeers)•Concept drawing tools (MindManager)•People relationship networks (LinkedIn)•Recommendation-based treatment (Digg, MyStrands)



Mind Manager



Digg



Mystrands