social maturity model - wst austin 2014

ESN  Value  Maturity  Model  From  Adop)on  to  Value  

Crea)on    

@susanscrupski  @simongterry  @chagww  

Five  Years  Later…  

Change  isn’t  easy  

EvoluBon  of  A  Responsive  Culture  

ConnecBng    

Sharing  

Problem  Solving                      

InnovaBng        

Who?   What?   How?   Why  don’t  we?  

Value  Trust  

Empowerment  Agility  

Your  Yammer  Network  is  cri)cal  infrastructure  for  culture  in  your  organiza)on  

 Value  Maturity  Model  ©Simon  Terry  2014  

ConnecBng  

ConnecBng  -­‐  People  Across  Silos    

 Not  all  communicaBon    happens  in  Yammer  

Sharing  –  Exchanging  informaBon  in  Yammer  

Working  Out  Loud  

Answering  Queries  

Clarifying  Strategy  

Problem  Solving  –  Customer  Experience  

InnovaBng  –  Engaging  an  Advisory  Board  

InnovaBng  –  Managing  Client  Projects    

QuesBons?  

ConnecBng    

Sharing  

Problem  Solving                      

InnovaBng        

Who?   What?   How?   Why  don’t  we?