social and collaborative learning in the workplace

August 22, 2012

Social and Collaborative Learning in the WorkplaceJane Hart, Centre for Learning & Performance Technologies

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@GoToTraining@C4LPT#SoCoLearn

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Moderator

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James HilliardHilly Productionswww.hillyproductions.com

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Presenter

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Jane HartCentre for Learning & Performance Technologieswww.c4lpt.co.uk

Social and Collaborative Learningin the Workplace

Jane HartCentre for Learning & Performance Technologies

Social Learning Centre

#socolearn

@C4LPT

Social and Collaborative Learningin the Workplace

AGENDA

How to support social learning in the 

workplace

Key social collaboration tools that provide 

infrastructure

Examples of social learning approaches 

for online and in person 

How learning can be embedded in the 

workflow

Social learning is a natural, continual process 

of learning with and from others. It’s nothing 

new!

…. but with the help of modern social technologies it is now possible to 

enable and support it in powerful new ways.

“Social media can only help to support and enhance learning, but the 

presence of social media doesn’t necessarily mean social learning will 

take place.”

Jane Hart, 10 things to remember about social learning and the use of social learning in the workplace

Top 100 Tools for 

Learning 2011

List compiled from 

the

Top 10 Tools 

contributions of 

531

learning 

professionals 

worldwide

The Smart Worker ..

1. recognises she learns continuously as she does her job

2. wants immediate access to solutions to her performance problems

3. is happy to share what she knows

4. relies on a trusted network of friends and colleagues

5. learns best with and from others

6. keeps up to date with her industry and profession

7. constantly strives to improve her productivity

8. thrives on autonomy

© Learning in the Social Workplace, Jane Hart, 2011

POLL

How important is company training as a way of learning for YOU?

• Not important

• Somewhat important

• Very important

• Essential

How best do you learn in the workplace?

How best do you learn in the workplace?

POLL

How important is collaborative working with your team as a way of learning for YOU?

• Not important

• Somewhat important

• Very important

• Essential

How best do you learn in the workplace?

How best do you learn in the workplace?

Ranked List (using weighted scoring)

Collaborative working within your team 448

Personal & professional networks and communities 426

General conversations & meetings with people 420

Google search for web results 415

External blog and news feeds 403

Curated content from external sources 377

Self­directed study of external courses 357

Internal company documents 341

Internal job aids 330

Company training 296

Internal doc &

training

Social&

Collab

PersonalLearning

social, autonomous Smart Workers

5 Stages of Workplace Learning (2010)

Stage 1Classroom

Training

Stage 2E-Learning

Stage 4Social

Learning

Stage 5Collaborative

Working/Learning

trainers

online

(content­rich)

courses

LMS

classroom

training/

e­learning

LMS

social media

social LMS

social media

in training

and e­

learning

social LMS

facilitators, peer­

learning, UGC,

collaboration

platforms

traditional approach to training

managed and organized by L&D

working=learning,

supporting self­

organized learners

Top down controlTop down control

Autonomy

Informal Learning

(managed by learner)

Stage 3 BlendedLearning

© Jane Hart, 2010 (Orange/green elements added by Jay Cross)

Formal learning

(learning managed by L&D)

1Augmentingf2f or online training with

social approaches

2Facilitating

online collaborative / peer learning

3Supporting

online Communities

of Practice

4Supporting

collaboration & knowledge sharing in

work teams

5Fostering

connections / across the org

to build collective

intelligence

formal/training

top down/control

informal/workflow

autonomy

Social Workplace Learning Continuum

SOCIAL TRAINING

organizing/managingSOCIAL LEARNING & COLLABORATION

encouraging/supporting

© Jane Hart, 2012

Social Media Tools

Using Twitter in a workshop and networking event

1Augmentingf2f or online training with

social approaches

2Facilitating

online collaborative / peer learning

3Supporting

online Communities

of Practice

4Supporting

collaboration & knowledge sharing in

work teams

5Fostering

connections / across the org

to build collective

intelligence

formal/training

top down/control

informal/workflow

autonomy

Social Workplace Learning Continuum

SOCIAL TRAINING

organizing/managingSOCIAL LEARNING & COLLABORATION

encouraging/supporting

© Jane Hart, 2012

(social) LMSenterprise network /

collaboration platform/ social intranet

Social Media Tools

1Augmentingf2f or online training with

social approaches

2Facilitating

online collaborative / peer learning

3Supporting

online Communities

of Practice

4Supporting

collaboration & knowledge sharing in

work teams

5Fostering

connections / across the org

to build collective

intelligence

formal/training

top down/control

informal/workflow

autonomy

Social Workplace Learning Continuum

SOCIAL TRAINING

organizing/managingSOCIAL LEARNING & COLLABORATION

encouraging/supporting

© Jane Hart, 2012

Social Media Tools

LMSenterprise network /

collaboration platform/ social intranet

Member profiling

Activity stream

Real-time updates

Member commenting

Threaded discussions

Notifications

Sharing of resources

Content co-creation tools

Sharing links

Sharing files

Polls and surveys

Private messaging

User liking

Group spaces

26

From Learning Technologies to Social Technologies …

Activity Stream

1Augmentingf2f or online training with

social approaches

2Facilitating

online collaborative / peer learning

3Supporting

online Communities

of Practice

4Supporting

collaboration & knowledge sharing in

work teams

5Fostering

connections / across the org

to build collective

intelligence

formal/trainingtop down/control

informal/workflowautonomy

Social Workplace Learning Continuum

SOCIAL TRAININGorganizing/managing

SOCIAL LEARNING & COLLABORATIONencouraging/supporting

© Jane Hart, 2012

Social Media Tools

LMSenterprise network /

collaboration platform/ social intranet

1Augmenting training with social approaches

1Augmenting

training with social

approaches

2Facilitating collaborative/peer learning

3Supporting communities of practice

4Supporting collaboration and knowledge sharing in work teams

5Fostering connections and

conversations across the org to build collective

intelligence

POLL

Which of the 5 examples I’ve shown you do you feel you could best try in your organization?

1. Augmenting training

2. Facilitating collaborative learning

3. Supporting Communities of Practice

4. Supporting Work Teams

5. Fostering connections across the organization

1Augmentingf2f or online training with

social approaches

3Supporting

online Communities

of Practice

4Supporting

collaboration & knowledge sharing in

work teams

5Fostering

connections / across the org

to build collective

intelligence

formal/trainingtop down/control

informal/workflow

autonomy

Social Workplace Learning Continuum

© Jane Hart, 2012

LMSenterprise network /

collaboration platform/ social intranet

Enterprise (Learning) Community

2Facilitating

online collaborative / peer learning

The role of the Enterprise (Learning) Community Manager

• Building the Community • Maintaining the Community• Coordinating and promoting a

series of ongoing social activities • Responding to the learning

and/or performance needs of members

• Educating the enterprise as a whole on the benefits and value of an Enterprise Learning Community ethos and approach

• Encouraging participation

The role of the Enterprise Learning Community Manager, Jane Hart, 2012

The slideset and links to resources can be found at

bit.ly/socollab

Emailjane.hart@C4LPT.co.uk

© 2012 Citrix | Confidential – Do Not Distribute42

James HilliardHilly Productionswww.hillyproductions.com@hillyprods

Jane HartCentre for Learning & Performance Technologieswww.c4lpt.co.uk@C4LPT

© 2012 Citrix | Confidential – Do Not Distribute43

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