creating a collaborative workplace culture webinar series

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Is it time for a Chief Collaboration Officer - CCO ? Peter Smit Founder Collabogence Inc. September 25 th, 2015

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Is it time for a Chief Collaboration Officer - CCO ?

Peter Smit

Founder – Collabogence Inc.

September 25th, 2015

Cisco Confidential 2 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Introduction

Polling

David Heather - CHRO Cisco Canada

David Coleman - Founder Collaborative Strategies Inc.

Summary

Q & A

Cisco Confidential 3 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

From IT Manager to CIO

Recent new arrivals:

Chief Digital Officer

Chief Engagement Officer

The question for today?

Is it time for a Chief Collaboration Officer?

The evolution of new roles

Cisco Confidential 4 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Who is here today? (which functions are represented?)

69% ☐ Human Resources

2% ☐ Workplace Strategy

0% ☐ Corporate Real Estate

4% ☐ Workplace Strategy

17% ☐ Information Technology

8% ☐ Business Champion or other

Results

Cisco Confidential 5 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

What level of importance does improving

Collaboration have in your organization ? Results

45% ☐ Critical – Corporate-wide initiative is in place or planned

37% ☐ Nice to Have - but left up to divisions or business units

16% ☐ Laissez-faire – up to individuals and teams to figure out

2% ☐ Not important at all – not on our radar

Cisco Confidential 6 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

What is currently preventing more / better collaboration? Results

32% ☐ Our own culture - Lack of trust?

47% ☐ Lack of common vision and/or objectives

4% ☐ Space is not suitable

8% ☐ Wrong technology or the tech does not work

9% ☐ Lack of required skillset

Cisco Confidential 7 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Who currently “owns” Collaboration ?

Results

7% ☐ CHRO - Human Resources

27% ☐ CEO – Chief Executive Officer

0% ☐ Head of Corporate Real Estate

6% ☐ CIO – Chief Information Officer

23% ☐ Do not know

37% ☐ Nobody

David Heather

Vice President, Human Resources, Cisco Canada

Is it time for a Chief Collaboration Officer?

Cisco Confidential 9 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Volatility Uncertainty Complexity Ambiguity

V U C A The Case For Change

Digitization Technology Enablers

Disruptive Innovations

Demographic Shifts 1. 2. 3. 4.

Cisco Confidential 10 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

(Across 142 Countries)

87% of the workforce is disengaged

A Workforce of the…..

Source: Gallup Source: Fast Company

Nearly 9 out of 10 employees

Disengaged

Cisco Confidential 11 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Cisco

Confidential

What is innovation?

To innovate is to combine values

That are not easily joined…

Therefore scarce...

Therefore profitable

Successful leaders have the propensity and competence to help organizations and their teams reconcile dilemmas for better sustainable business performance

Cisco Confidential 12 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

What do you want the CCO to drive?

Recruitment

Rewards

Benefits

Retention

Increase productivity & efficiency

Merge physical & virtual communities

Drive sharing across the organization

Break down silos

Engagement Culture

CCO or CDO?

David Coleman

Chief Disruptive Officer, Collaborative Strategies, Inc.

9/25/15

Collaboration or Disruption, Which Is More Productive?

Cisco Confidential 14 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

“Multiple coordinated interactions occurring between two or more people that

include the transfer of complex information for some common purpose or

goal.”(most everything else is gossip!)

Cisco Confidential 15 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Holistic Collaboration

SPACE

PEOPLE PROCESS

TECHNOLOGY

VIRTUAL

TEAMS

Cisco Confidential 16 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

What is “Collaboration?”

Collaboration

Cooperation

Coordination

Communication

Conversation

Level of

purpose or

Goal

Low

High

Level of Commitment High Low

Cisco Confidential 17 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Current Collaboration Technologies

2.5%

6.9%

7.4%

7.4%

9.6%

18.4%

21.7%

23.4%

25.0%

25.5%

27.5%

30.5%

37.1%

40.4%

44.2%

49.5%

53.6%

59.3%

69.0%

72.5%

86.0%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Virtual and 3D workspaces

Process specific collaboration tools

Mentoring and Coaching

Other

Virtual team space

Blogging or microblogging

In-app messaging

SaaS – based tools and services

Distributed project and task management

Wikis

Online community (internal)

Training

Collaborative corporate portals

Google apps

Social network

Room-based video conferencing

Collaborative content and document management

Screen sharing

Chat/IMSMS/Texting

Desktop or Web-based video conferencing

E-mail

What collaboration tools or infrastructures have already been implemented?

Resp.= 364

Cisco Confidential 18 © 2013-2014 Cisco and/or its affiliates. All rights reserved. 18

Changing Organizational Structures

Core group > 100 includes:

Company Management

R&D Management

Operations Management

Marketing

Outsourced: Sales, IT, HR, Supply Chain

A Network of Networks

Cisco Confidential 19 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Survey was done Spring 2015: 3 populations, 506 surveys

People on average work in 3-5 distributed/hybrid teams, no matter what sized company, or your role

43% work on 2-4 projects simultaneously,

1/3 of those surveyed had 2/3 of their projects working as part of a distributed team

By 2020 – 40% of the workforce will be freelancers (UpWork and IFTF)

Almost 52% felt their tools and infrastructures did not support distributed work

2/3 were not satisfied with their collaboration tools.

Recent Research Results on Distributed Collaboration

Cisco Confidential 20 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

What are the Biggest Challenges in Distributed Collaboration?

51.9% who felt that their

tools and infrastructure

do not support

distributed work.

51.9%

25.1%

31.3%

24.9% 25.7%

0 0 0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

What are the biggest challenges you face in distributed collaboration? (select all that apply)

Tools and infrastructure

Work at home/distance

Time zones and different languages

More face-to-face interactions

We have no significant challenges

Cisco Confidential 21 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

What makes Collaboration Successful?

Get the best talent

Let them work the way they want to and where

Use technology to provide a common context, and messaging

Cisco Confidential 22 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Better collaboration has been on the CEO’s top 5 list for last decade

Today, collaboration is often at the project or team level

Is the role of the CCO to coordinate these efforts?

Is it the role of the CCO to create a collaborative strategy for the organization?

Why does everyone say they are “good collaborators” yet complain that collaboration is not working well?

Why are most organizations not willing to spend $ on collaboration (except for software, which is only 20% of the solution)?

Why a CCO (Chief Collaboration Officer) Now?

Cisco Confidential 23 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

CDO – Chief Disruptive Officer

Ask the tough questions

Challenge assumptions

Determine what the cultural challenges to collaboration might be?

Develop metrics to determine value

Determine where the organization is with collaboration (snapshot) TCEP

Look for processes that have “Collaborative Leverage”:

“Collaborative Leverage occurs when you apply the Right tool, to the Right process,

at the Right time, with the Right people”… getting a big win, can cut cycle time by up to 40%

What does a CDO do?

Cisco Confidential 24 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

The biggest challenges to collaboration are not technical, but behavioral

How to deal with the behavioral challenges of collaboration?

Don’t try to change the process (even if poor)

Don’t try to change culture (even if poor)

Optimize sub-tasks (plays), steps of collaborative behavior

Combine “plays” into a “playbook” for more leverage

In business you deal with multiple plays simultaneously!

Make it fun and engaging!

“The Soft Stuff is the Hard Stuff”

Is it time for a Chief Collaboration Officer - CCO ?

Peter Smit

Founder – Collabogence Inc.

September 25th, 2015

Cisco Confidential 26 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

• Multi-stakeholder initiatives (in a very collaborative manner)

Human Resources

Bringing collaboration into performance metrics

Organizational Learning and Development searching to help improve

collaboration

Corporate RE / Workplace Strategy

Being pressured to shift “employee to desk ratio” from 1 to 1, to 1 to

?? Want “Collaboration” at the table and seeking measurement

Cisco Confidential 27 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

• The bases which need to be covered

in pursuit of improved collaboration:

By CCO (or these multi-stakeholder teams)

Assessment and Analysis Business Case

Information Governance & Access Technology tools

Work configuration (including space) Org Learning & Development

Social/ Community Measurement and adjustment

Q & A

Peter Smit - [email protected]

David Heather - [email protected]

David Coleman – [email protected]

Research project: Interested in knowing your “Collaborator Type”?

Go to www.themindsuite.com and ender code: VSH476

(20 minute assessment – your profile will be sent to you upon completion of the research)

September 25th, 2015