creating a collaborative workplace culture webinar series
TRANSCRIPT
Is it time for a Chief Collaboration Officer - CCO ?
Peter Smit
Founder – Collabogence Inc.
September 25th, 2015
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Introduction
Polling
David Heather - CHRO Cisco Canada
David Coleman - Founder Collaborative Strategies Inc.
Summary
Q & A
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From IT Manager to CIO
Recent new arrivals:
Chief Digital Officer
Chief Engagement Officer
The question for today?
Is it time for a Chief Collaboration Officer?
The evolution of new roles
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Who is here today? (which functions are represented?)
69% ☐ Human Resources
2% ☐ Workplace Strategy
0% ☐ Corporate Real Estate
4% ☐ Workplace Strategy
17% ☐ Information Technology
8% ☐ Business Champion or other
Results
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What level of importance does improving
Collaboration have in your organization ? Results
45% ☐ Critical – Corporate-wide initiative is in place or planned
37% ☐ Nice to Have - but left up to divisions or business units
16% ☐ Laissez-faire – up to individuals and teams to figure out
2% ☐ Not important at all – not on our radar
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What is currently preventing more / better collaboration? Results
32% ☐ Our own culture - Lack of trust?
47% ☐ Lack of common vision and/or objectives
4% ☐ Space is not suitable
8% ☐ Wrong technology or the tech does not work
9% ☐ Lack of required skillset
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Who currently “owns” Collaboration ?
Results
7% ☐ CHRO - Human Resources
27% ☐ CEO – Chief Executive Officer
0% ☐ Head of Corporate Real Estate
6% ☐ CIO – Chief Information Officer
23% ☐ Do not know
37% ☐ Nobody
David Heather
Vice President, Human Resources, Cisco Canada
Is it time for a Chief Collaboration Officer?
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Volatility Uncertainty Complexity Ambiguity
V U C A The Case For Change
Digitization Technology Enablers
Disruptive Innovations
Demographic Shifts 1. 2. 3. 4.
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(Across 142 Countries)
87% of the workforce is disengaged
A Workforce of the…..
Source: Gallup Source: Fast Company
Nearly 9 out of 10 employees
Disengaged
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Cisco
Confidential
What is innovation?
To innovate is to combine values
That are not easily joined…
Therefore scarce...
Therefore profitable
Successful leaders have the propensity and competence to help organizations and their teams reconcile dilemmas for better sustainable business performance
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What do you want the CCO to drive?
Recruitment
Rewards
Benefits
Retention
Increase productivity & efficiency
Merge physical & virtual communities
Drive sharing across the organization
Break down silos
Engagement Culture
CCO or CDO?
David Coleman
Chief Disruptive Officer, Collaborative Strategies, Inc.
9/25/15
Collaboration or Disruption, Which Is More Productive?
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“Multiple coordinated interactions occurring between two or more people that
include the transfer of complex information for some common purpose or
goal.”(most everything else is gossip!)
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Holistic Collaboration
SPACE
PEOPLE PROCESS
TECHNOLOGY
VIRTUAL
TEAMS
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What is “Collaboration?”
Collaboration
Cooperation
Coordination
Communication
Conversation
Level of
purpose or
Goal
Low
High
Level of Commitment High Low
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Current Collaboration Technologies
2.5%
6.9%
7.4%
7.4%
9.6%
18.4%
21.7%
23.4%
25.0%
25.5%
27.5%
30.5%
37.1%
40.4%
44.2%
49.5%
53.6%
59.3%
69.0%
72.5%
86.0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Virtual and 3D workspaces
Process specific collaboration tools
Mentoring and Coaching
Other
Virtual team space
Blogging or microblogging
In-app messaging
SaaS – based tools and services
Distributed project and task management
Wikis
Online community (internal)
Training
Collaborative corporate portals
Google apps
Social network
Room-based video conferencing
Collaborative content and document management
Screen sharing
Chat/IMSMS/Texting
Desktop or Web-based video conferencing
What collaboration tools or infrastructures have already been implemented?
Resp.= 364
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Changing Organizational Structures
Core group > 100 includes:
Company Management
R&D Management
Operations Management
Marketing
Outsourced: Sales, IT, HR, Supply Chain
A Network of Networks
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Survey was done Spring 2015: 3 populations, 506 surveys
People on average work in 3-5 distributed/hybrid teams, no matter what sized company, or your role
43% work on 2-4 projects simultaneously,
1/3 of those surveyed had 2/3 of their projects working as part of a distributed team
By 2020 – 40% of the workforce will be freelancers (UpWork and IFTF)
Almost 52% felt their tools and infrastructures did not support distributed work
2/3 were not satisfied with their collaboration tools.
Recent Research Results on Distributed Collaboration
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What are the Biggest Challenges in Distributed Collaboration?
51.9% who felt that their
tools and infrastructure
do not support
distributed work.
51.9%
25.1%
31.3%
24.9% 25.7%
0 0 0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
What are the biggest challenges you face in distributed collaboration? (select all that apply)
Tools and infrastructure
Work at home/distance
Time zones and different languages
More face-to-face interactions
We have no significant challenges
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What makes Collaboration Successful?
Get the best talent
Let them work the way they want to and where
Use technology to provide a common context, and messaging
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Better collaboration has been on the CEO’s top 5 list for last decade
Today, collaboration is often at the project or team level
Is the role of the CCO to coordinate these efforts?
Is it the role of the CCO to create a collaborative strategy for the organization?
Why does everyone say they are “good collaborators” yet complain that collaboration is not working well?
Why are most organizations not willing to spend $ on collaboration (except for software, which is only 20% of the solution)?
Why a CCO (Chief Collaboration Officer) Now?
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CDO – Chief Disruptive Officer
Ask the tough questions
Challenge assumptions
Determine what the cultural challenges to collaboration might be?
Develop metrics to determine value
Determine where the organization is with collaboration (snapshot) TCEP
Look for processes that have “Collaborative Leverage”:
“Collaborative Leverage occurs when you apply the Right tool, to the Right process,
at the Right time, with the Right people”… getting a big win, can cut cycle time by up to 40%
What does a CDO do?
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The biggest challenges to collaboration are not technical, but behavioral
How to deal with the behavioral challenges of collaboration?
Don’t try to change the process (even if poor)
Don’t try to change culture (even if poor)
Optimize sub-tasks (plays), steps of collaborative behavior
Combine “plays” into a “playbook” for more leverage
In business you deal with multiple plays simultaneously!
Make it fun and engaging!
“The Soft Stuff is the Hard Stuff”
Is it time for a Chief Collaboration Officer - CCO ?
Peter Smit
Founder – Collabogence Inc.
September 25th, 2015
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• Multi-stakeholder initiatives (in a very collaborative manner)
Human Resources
Bringing collaboration into performance metrics
Organizational Learning and Development searching to help improve
collaboration
Corporate RE / Workplace Strategy
Being pressured to shift “employee to desk ratio” from 1 to 1, to 1 to
?? Want “Collaboration” at the table and seeking measurement
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• The bases which need to be covered
in pursuit of improved collaboration:
By CCO (or these multi-stakeholder teams)
Assessment and Analysis Business Case
Information Governance & Access Technology tools
Work configuration (including space) Org Learning & Development
Social/ Community Measurement and adjustment
Q & A
Peter Smit - [email protected]
David Heather - [email protected]
David Coleman – [email protected]
Research project: Interested in knowing your “Collaborator Type”?
Go to www.themindsuite.com and ender code: VSH476
(20 minute assessment – your profile will be sent to you upon completion of the research)
September 25th, 2015