smartoffice new products overview
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E-Z Data, Inc. Confidential
SmartOffice New Products Overview
SmartOffice Product Managers
E-Z Data, Inc. Confidential
Agenda
Base and Framework
Agency Management
SmartCommissions
SmartWholesaler
SmartLeads
SmartRecruiting
SmartInvestments
Integrations
Outlook and Notes Integration
E-Z Data, Inc. Confidential
Base System and Framework
Julie Hanson and Alena Tenreiro
Product Managers
E-Z Data, Inc. Confidential
Framework
Framework is the underlying services and technology
Main Improvements
• Technology Updates
• Results in performance and stability improvements
• Enhanced queries
• Code profiling
• On Access validation – reduces the need to validate after electronic downloads
E-Z Data, Inc. Confidential
Base System
Base System - No module required• User Roles and Licenses • General
• SmartPad • Data Import• Letters and Correspondence• Record Merges• Spreadsheets
• Calendar and Activities • Reporting
• PDF reports • Enhanced Dynamic Reporting capabilities
E-Z Data, Inc. Confidential
SmartOffice for Agency Management
Kandace Hager and John Pattison
Product Managers
E-Z Data, Inc. Confidential
SmartCaseManager A Comprehensive Solution
• Built for front and back office management • Reduce cost, increase productivity • Efficient new business processing
Seamless Integrations and Automations• Pending Case Downloads• Carrier and Plan Downloads• Service Provider Integration• Advisor Tracking
Fully Integrated with Reporting, Commission Tracking and Marketing functionalities.
• Drive your business from every angle
Informal Application
PendingCase Pending Case
UnderwritingWorkflow
Inforce Policy
E-Z Data, Inc. Confidential
New Features and Highlights
New Features in 5.1• Production Dashboard
• Case Manager Reassignment • Modifiable PCM Table Merge Codes
• Refined Carrier and Plan downloads
• Service Provider Requirement Status added to Follow Up spreadsheet
Highlights• Weekly Status Sheet
• Mass Correspondence directly from PCM
• Advisor Request Tracking
• SmartView for Advisors
E-Z Data, Inc. Confidential
SmartOffice for Commission Processing
Sherri Schultze
Product Manager
E-Z Data, Inc. Confidential
Two concepts of Commission Processing
Commission Carrier Interface
• Report only feature that displays data received directly from Insurance Carriers Commission Systems via an ACORD XML data feed.
Commission Tracking System
• A full commission tracking and reconciliation process. Taking data in multiple formats and reconciling it against expected commissions calculated during case processing.
E-Z Data, Inc. Confidential
Customers
Carrier Interface Commission Tracking
Corporate offices can electronically send the transaction data while the bank handles the EFT
Out-brokerage departments of a Carrier can track commission received via other companies and process payments for captive advisors
Banks can electronically receive transaction data for tracking purposes
Banks can reconcile expected vs. received and are given the ability to pay internal advisors, branch managers or referral advisors
BGA / Distributor can electronically receive both advisor and override commission transactions
BGA / Distributor can reconcile and pay parties such as internal advisors, supervisors or marketing managers.
Advisors can utilize the data received via this interface for reference to verify they were paid
Advisors can reconcile the receipt of payments from Carriers, BGA’s, Broker Dealers or Banks.
E-Z Data, Inc. Confidential
SmartOffice for Wholesalers
Wholesaler Management
Joseph Yang
Product Manager
E-Z Data, Inc. Confidential
Challenges for Wholesalers
Coordinating Internal/External Wholesalers and Home Office
• Communication and reporting
Staying competitive
• Relationship building
• Value added services
Dealing with high turnover rate of producers
• Signing new distributors
• Recruiting top producers
• Territory Reassignment
E-Z Data, Inc. Confidential
Can your office do this?
Do you have the ability to see up line and down line?
Do you have the capability of marketing?
Do you have pipeline management?
Do you have the ability to track calls, appointments and notes?• Do you have the ability to take your calls, appointments and notes
on the road?
Can you see PCM for your distributors?
How are the production numbers reported?
Are the production numbers viewable by territory, sales rep, line of business (LOBs), sales channel, etc.?
Is there visibility for management to see how well a wholesaler is doing?
Can wholesaler see how well a producer/firm is doing?
How much time and material cost does wholesaler spend versus the amount of production?
E-Z Data, Inc. Confidential
Report - Branch Offices By Region (California)
B of A
NY
Home Office
Wells Citi
TexasCal
NY Texas Cal
NY Texas Cal
Sales Manager users
Wholesaler users
Bank Sales Executive users
Branch Manager users
E-Z Data, Inc. Confidential
SmartLeads
Leads Tracking
Joseph Yang
Product Manager
E-Z Data, Inc. Confidential
Customer Challenges
Orphan policy issues
Lead assignment
Lack of automation in the process
Cannot track progress of leads
• No feedback from advisor
Leads not serviced in time (cold leads)
• Agents just sit on leads
Cannot generate real time reports
E-Z Data, Inc. Confidential
Benefits SmartLeads Tracking Module
Save time by automating the assignment of Leads
Track assigned Leads through the Sales Cycle
Real Time Feedback
Create Powerful Management Reports
Seamless Integration with other SmartOffice Modules
E-Z Data, Inc. Confidential
CentralizedLead Generation
System
Advisor
DataXchange Enterprise
1
1. Revocation2. Disposition Status3. Address Correction4. Enrichment
Request5. Opt In / Out
(vacation)
2
FieldLeader
• Better Conversion Rates
• Standardized Process
• Fewer Manual Processes
• Streamlined Input
• Detail Available for Analysis
• One Package of Reports
• Better Forecasting
Real Time Feedback
Seamless Integration with
other SmartOffice Modules
Benefits
Lead Distribution System
Currently in Production
E-Z Data, Inc. Confidential
SmartRecruiting
Recruitment Tracking Module
Michael Grubb
Product Manager
E-Z Data, Inc. Confidential
Industry Wide Challenges
Cost $30,000 to recruit, hire, and train a candidate.
Visibility and Best Practices
They don’t work if you don’t use them.
Retention Industry-wide crisis. 75% of advisors leave within three years.
E-Z Data, Inc. Confidential
Challenges and Solutions
What we often find: What we can provide:
• Lack of Process Definition/Repeatability
• Visibility
• Lack of flow control
• Unpredictability
• Enforce best practices
• Maintain visibility into pipeline flow across hierarchy
• Keep the pipeline full (marketing)
• Actively manage the flow
• Understand/predict seasonality
• Discover where the best advisors come from
E-Z Data, Inc. Confidential
Managing the Recruiting Pipeline
Recruiting Process: Step 1 Step 2 Step 3 Step 4
Hired/ Contracted
Pre-ContracteesCandidatesPotential Candidates
Provides: Process DefinitionPipeline Visibility
Best Practices WorkflowIntegration with:
Advisor ModuleCalendarDynamic Reports / Excel
E-Z Data, Inc. Confidential
SmartInvestments
Investment Tracking Module
Amy Hii
Product Manager
E-Z Data, Inc. Confidential
Key Benefits & Features
Data Feeds
Integrations
Asset Allocations
Performance Measurement
Reports, Reports, Reports!!!
Client Access 24-7
E-Z Data, Inc. Confidential
What’s New and Exciting?
DataXchange 2.0 • DST FanMail, Pershing, NFS, PFPC
Morningstar Export • Export multiple accounts & positions for multiple contacts and
households
Asset Allocations• Variable Products from Policy are included in calculations• How much is out of balance in Dollar Amount
Performance Measurement• GIPS Calculations
Corporate Actions • Merger/Acquisitions, Stock Splits, Spin-offs
Reports – PDF Reports, Performance Reports
E-Z Data, Inc. Confidential
Integrations with SmartIntegrator
Carolyn Carrasco
Product Manager
E-Z Data, Inc. Confidential
Integration Goals
Meet user needs
Seamless integration
Requires little or no training
Easy to deploy
Reasonable time frame and cost effective
E-Z Data, Inc. Confidential
Integrations with SmartIntegrator
Current
• Financial Profiles
• Intellisys
• Laser App
Coming Soon
• Quik! Forms
• EbixLife
• PaperClip
• LaserFiche
E-Z Data, Inc. Confidential
Integration with Outlook and Lotus Notes
Carl Besaw
Product Manager
E-Z Data, Inc. Confidential
What’s New in SmartOffice 5.1?
SmartMail for Outlook/Lotus Notes
• Post Subject or Body of E-mail
• Display previously posted messages
• Improved integration with SmartCaseManager Module
SmartLink for Outlook/Lotus Notes
• Major performance improvements
• More Setup Options
• Preview Only Synchronization
• Synchronization Reports
• Resolve Conflicts after Synchronization
SmartLink for Intellisync
• Compatible with Mobile Devices
• Ready for Beta
E-Z Data, Inc. Confidential
E-Z Data, Inc. Confidential
SmartOffice New Products Overview
SmartOffice Product Managers
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