smac (social, mobile, analytic and cloud) inflection: technology's long promise made real

The SMAC Inflection: Technology’s Long Promise Made RealJay Jakosky

Data Scienceand Engineering

The Bardess Group

Sunday, July 14, 13

What this is?

A guide to an inflection point.

SMAC adoption inside the business.

The whole is more than the sum of its parts.

Transformation through data.

Sunday, July 14, 13

In one word... Agility

Fluid social communication. Take immediate action.

Powerful mobile devices. Always connected.

Business insight & exploration. Automated intelligence.

Reliable global infrastructure, available instantly.

Rapid PoC. Rapid time-to-value. Rapid failure.

Sunday, July 14, 13

Social, Mobile, Analytics and Cloud

ConvergenceSocial + Mobile + Analytics + Cloud

What’s Possible Now?

How Do You Achieve It?

Sunday, July 14, 13

Revlon

“We’re using technology as a competitive weapon.”

Make systems work for people, not the other way around.

Simplicity = Speed =Competitive advantage.

“We’ve taken infrastructure out of the way of the business.”

99.9999% “We just don’t go down anymore.”

$70 million costs avoided.

Total Disaster Recovery

Sunday, July 14, 13

Columbia Sportswear

“We don’t have to tell the business ‘No’ anymore.”

“Able to grow and scale.”

“Global reach and global scale.”

“IT doesn’t have to explain the limits of our architecture.”

“Changed our staff from doing physical infrastructure to doing value-add work.”

Sunday, July 14, 13

Social / Mobile / Analytics / Cloud

Sunday, July 14, 13

The strongest value of Social in business is dealing with exceptions -- unplanned events.

Deloitte: 60% of company time is spent on exceptions.

Deloitte: Social for business reveals “patterns of activity and interactions that you never knew were occurring.”

Sunday, July 14, 13

Approve!

Sunday, July 14, 13

Agility

Faster time to resolution.

Simple search to discover past resolutions.

No new processes.

Works anywhere, anytime.

Sunday, July 14, 13

Mobile UbiquityA preview of what’s to comein the Internet of Things

Sunday, July 14, 13

Agility

Cameras, sensors and microphones - with you 24/7.

Extensible with lasers and more sensors.

Small, cheap devices embedded in anything.

Super-easy or automatic data acquisition.

Sunday, July 14, 13

Agility

Work with any volume of data.

Insights-as-a-service.

No math degrees required.

Pay-as-you-go pricing.

Targeting specific problems and industries.

Sunday, July 14, 13

Everywhere / Services / Scalable

Cloud is...

Sunday, July 14, 13

Cloud is...

Sunday, July 14, 13

Cloud is... Everywhere / Services / Scalable

Sunday, July 14, 13

Cloud is...

Sunday, July 14, 13

Cloud is...

Sunday, July 14, 13

Think CloudItty-bitty margins.

Welcome failure.

Composable architecture.

Hardware as fluid as software.

Sunday, July 14, 13

Agility

Effortless datacenter administration.

Scale up. Scale down.

Move resources around the world.

Develop entire apps without backend investments.

Connect services and APIs for deep, exciting features.

Build it quickly. Prove it. Keep it or kill it.

Sunday, July 14, 13

Continuous Improvement: Management & Governance

Sunday, July 14, 13

Continuous Improvement: Management and Governance

Sunday, July 14, 13

Continuous Improvement: Emergent Data Quality

Sunday, July 14, 13

Flag Watch Approve

Sunday, July 14, 13

Flag Watch Approve

Sunday, July 14, 13

Responsible for Maintaining It

Empowered to Change It

Impacted by Its Failures

Who is?

Sunday, July 14, 13

Responsible for Maintaining It

Empowered to Change It

Impacted by Its Failures

We are...

Sunday, July 14, 13

Continuous Improvement

Root CauseAnalysis

PokayokeAgile

DevOps

Gamification

Sunday, July 14, 13

Follow the flow of information.

Reduce waste, wait and wondering.

Use technology to rapidly iterate new ideas.

Get entire org chart involved in identifying improvements. “If you do it every day, you are the expert.”

Keep the conversation alive.

Continuously improve.

Sunday, July 14, 13

LeanEliminate Waste, Wait and Wondering

Sunday, July 14, 13

Lean: Eliminate Waste, Wait and Wondering

Sunday, July 14, 13

5SSort, Straighten, Shine, Standardize, Sustain

Sunday, July 14, 13

5S: Sort, Straighten, Shine, Standardize, Sustain

Sunday, July 14, 13

DevOps: Agility2

Sunday, July 14, 13

DevOps: Agility2

Rapid and tight combinations of business needs, software development, and IT integration.

Continuous development. Continuous feedback.

Idea->Build->Problem->Change->Feedback->Adapt->

Leverage the cloud: global, scalable.

Sunday, July 14, 13

Gamification

Sunday, July 14, 13

GamificationFast Feedback

Transparency

Competition

Collaboration

Community

Sunday, July 14, 13

Mistake Proofing(Pokayoke)

Sunday, July 14, 13

Mistake Proofing

Sunday, July 14, 13

Mistake Proofing

Sunday, July 14, 13

Mistake Proofing

Sunday, July 14, 13

Mistake Proofing

Sunday, July 14, 13

Root Cause Analysis

Sunday, July 14, 13

Analytics

Root Cause Analysis

Sunday, July 14, 13

Root Cause Analysis

Sunday, July 14, 13

Root Cause Analysis

Sunday, July 14, 13

Analytics

Root Cause Analysis

Sunday, July 14, 13

In one word... Agility

Fluid social communication. Take immediate action.

Powerful mobile devices. Always connected.

Business insight & exploration. Automated intelligence.

Reliable global infrastructure, available instantly.

Rapid PoC. Rapid time-to-value. Rapid failure.

Sunday, July 14, 13

The SMAC Inflection: Technology’s Long Promise Made RealJay Jakosky

Data Scienceand Engineering

The Bardess Group

Sunday, July 14, 13

smac (social, mobile, analytic and cloud) inflection: technology's long promise made real

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