sky boadband - cd -v0.4
Post on 06-Apr-2017
91 Views
Preview:
TRANSCRIPT
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 1/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
0.0 Welcome
The status bar indicates how much of the setup you completed and how much is remaining
Notes
1
Animation: sky router box in white space
1
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 2/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
1.0 Before you begin
On a pc only the minimum spec for a pc will be displayedOn a mac only the minimum spec for a mac will be displayed
The minimum specs are as follows
PCOn roll over the following information appears:
Personal computer with Pentium-compatible processor - Win 2000: 133 MHz or higher / Win XP: 300 MHz or higher If wireless adapter not purchased: 2.4 GHz wireless adapter or Ethernet adapter / If wireless adapter purchased: USB port Microsoft Internet Explorer 6.0 or later 100 MB hard drive space OS: Win 2000, Win XP RAM - Win 2000: 64 MB / Win XP: 128 MB
MacOn roll over the following information appears:
Processor - 266MHz Power PC G3 or greater If wireless adapter not purchased: 2.4 GHz wireless adapter or Ethernet adapter / If wireless adapter purchased: USB port Microsoft Internet Explorer 6.0 or later OS: OS X v10.2.6 (Jaguar) and higher RAM - 128 MB
Notes
1
Before you begin
Checklist
I have received a letter with my estimated activation date for my Sky broadbandNote: you can still setup your Sky Router even if you have not yet received this letter, and it will then be all ready to go as soon as your Sky Broadband is live
Disable any anti-virus/firewall software already running
Close any open applications
Check your setup meets the minimum specification:Minimum spec
If you have a wireless adaptor please complete the wired installation first, then configure your wireless adaptor
1
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 3/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
2.0 Overview
Notes
Overview
The Sky broadband installation CD will take you through the following steps:
What’s in the box
Connect your router
Install software
You should be online in about 10 minutes
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 4/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
3.0 What's in the box
Notes
What’s in the box
Sky Wireless Router (model no. DG834GT)
Vertical Stand for Router
Yellow Ethernet cable
Power cord adapter
Setup Guide + Install CD
Microfilter (x3)Grey phone
cable
Warranty information
Wireless Network
Settings card
Terms & Conditions
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 5/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
4.0.1 Connect microfilters
On roll over the following information appears: Broadband signals degrade phone sound quality. Microfilters block such problems and are required for each phone, fax, or Sky Set Top Box
Replays the animation
Links to 4.1 Connect Sky set top box
Notes
1
2
3
Connect microfilters
Plug a microfilter into every telephone socket that has a device connected, and is using the same number as your Sky Broadband.Insert the filter into the phone outlet and connect the phone to the phone connector.Your Sky Router includes three Microfilters. If you need additional microfilters, contact Sky Customer Services/SupportDon’t forget your Sky set top boxFind out how
Animation: connect microfilter
Whats a microfilter?
Replay
3
1
2
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 6/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
4.0.2 Connect sky router
Notes
Connect sky router
Plug one end of the grey phone cord into the ADSL socket on the back of the Sky Router, and the other end into the DSL port on the microfilter.
Animation: connect sky router
Replay
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 7/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
4.0.3 Connect to computer
Notes
Connect to computer
Connect the yellow Ethernet cable from a yellow LAN port on the back of the Sky Router to the Ethernet port in your computerTo connect wirelessly complete the wired installation first, then configure your wireless adaptor
Animation: connect to computer
Replay
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 8/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
4.0.4 Connect power
Notes
Connect power
Connect black power cord to Sky Router and plug into electrical socket.
Animation: connect to power
Replay
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 9/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
4.1 Connect sky ‘set top box’ (STB)
Notes
Connect sky set top box
Every Sky STB must be plugged into a microfilter where it enters the phone socket.Unplug the STB from the phone socketPlug a microfilter into the phone socketPlug the STB phone cable into the microfilter
Animation: connect microfilter
Replay
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 10/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
5.0 Check lights
Links to 5.1 lights help
Notes
1
Check lights
The power light is lit and solid green after applying power to the router.The Internet link light blinks amber, and then turns solid green (can take several minutes), indicating a link has been established to your Sky Broadband. The local lights (1 to 4) are lit for any computers connected to the Sky Router with Ethernet cable
My light configuration is not as shown
Animation: check lights
Replay
1
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 11/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
5.1 Lights help
Only required for 8.1.3
Notes
Lights help
Check you have received an estimated activation date for your Sky BroadbandYou will receive a letter from us with your estimated activation date – if you have not yet received this letter, then don’t worry, you are all set up and ready to use your Sky Broadband as soon as it is activated.If you leave the Sky Router plugged in, the Internet light will go solid green when your Sky Broadband is activated, and you should be able to go straight online, as you are all ready to go.If you are switching to Sky Broadband from another Broadband providerIf you are switching to Sky Broadband from another Broadband provider, the Internet light will already be solid green, indicating that there is Broadband on your phone line. We advise that you not install the Sky Router before your service has been migrated to Sky – this is usually indicated by a drop in connection of between 10 minutes and two hours. When you are no longer able to access your existing Broadband service, this usually means you have been migrated to Sky Broadband, and it is time to install the Sky Router.Check power light is solid greenIf power light is not solid green, make sure the router is plugged in, and you are using the power cord supplied with.Check Internet light is solid green
o If it is not solid green, make sure this is on or past your estimated Sky Broadband activation dateo Disconnect all telephones connected (at any socket) to the phone number that your Sky Broadband is on.o If disconnecting all telephones worked, reconnect the telephones one at a time, being careful to use a microfilter on each
telephone. If the microfilters are connected correctly, you should be able to connect all your telephones and still have a solid green Internet light.Internet light is blinking amberYour Sky Router is checking for a broadband connection. This can take several minutes, please be patient.Check LAN light (Numbers 1 to 4) is litMake sure the Ethernet cable connections are secure at the router and at your computer. Be sure you are using the correct cable (yellow Ethernet cable).
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 12/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
McAfeeinformation
Install McAfee
No thanks
6.0 Install Software
Continue remains disabled until the user has selected an ‘Install McAfee’ option
If ‘Install McAfee’ is selected Links to 6.1 McAfee
If ‘No thanks’ is selected Links to 7.0 Install files
Notes
Install Software
1
Microsoft Internet Explorer 6information
X
1
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 13/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
6.1 McAfee
Notes
McAfee
If installing McAfee please ensure you uninstall your existing security software. Having 2 security applications running simultaneously will seriously effect the performance of your internet connection.
Please refer to the user manual which accompanies your security software for more information on how to do this
Make sure you launch the Sky Security Centre to activate your Parental control and Privacy settings, they are not active until you have configured them
McAfeeinformation
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 14/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
7.0 Install files
File information messages:1. Installing help files(Connection FAQ, Wireless FAQ, Router FAQ, Router Help, DG834GT User Manual, Security FAQ, Browser FAQ)
2. Detecting browser
If no browser is installed3a. Installing Microsoft Internet Explorer 6
OR
If a previous version of IE is installed3b. Upgrading your browser to Microsoft Internet Explorer 6
If IE 6 is already installed or step 4 is completed successfully4. Updating your browser with Sky Broadband settings
If installing McAfee (i.e. Selected yes in 6.0 and viewed 6.1)5. Install McAfee
A Sky branded IE6 shortcut will be dropped onto the desktop and a ‘Sky Broadband’ folder will be added to the start bar. The folder will contain shortcuts to IE6 and the help files stored locally on the computer
The updated IE6 will keep all the favourites and add sky favourites TBC
‘Continue’ remains disabled until the software installation is complete
Once all the files have been installed the link becomes enabled and links to 7.1 Restart if Installed IE6 or upgraded to IE6
ORLinks to 8.0 Ready for internet if sky broadband has been activated
ORLinks to 8.1 Not ready yet if sky broadband has not been activated
Notes
1
2
Install files
Installing files for sky broadband;This should only take a few moments
[file information] 1
2
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 15/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
7.0 Restart computer
Restarts your computer
Notes
1
Restart 1
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 16/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
8.0 Ready for internet
Links to 8.0.1 Wireless info
Closes the installer application
Notes
1
You’re ready to go online
Wireless connection info
This icon will be added to your desktop, use it to connect to the internet
Installation completed successfully
Sky broadband marketing information
1
Sky branded IE6 icon
Finish2
2
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 17/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
8.0.1 Wireless info
Notes
Wireless info
Your wireless home network uses the latest type of secure encryption technology available (WPA-PSK), making it very difficult for anyone to access your network, unless they have access to your Wireless Settings.
The wireless settings you need in order to access Sky Broadband wirelessly through your Sky Router are located on the bottom of your Sky Router, and also on a handy Wireless Network Settings card that was included in the box with your router.
You will need these settings, no matter which type of wireless adapter you haveThe settings are:SSID – the name of your Wireless Network. Wireless Network Key – also called ‘Passphrase’ or ‘WEP Key’, this is your password
The exact setup procedure varies depending on the wireless adapter device you are using. In all cases, you will need to ensure the wireless adapter software has been installed on the computer you wish to connect
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 18/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
8.1 Not ready yet
Links to 8.0.1 Wireless info
Links to 5.1 Lights help
Links to 8.1.1 Check connections
Notes
1
2
3
You’re not ready to go online
Wireless connection info
Please double click the icon below from your desktop to connect to the internet
For help about your internet connection Please double click the icon below from your desktop
Check lights
Check connections
Sky broadband marketing information
1
Sky branded IE6 icon
Sky branded help icon
2
3
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 19/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
8.1.2 Check Connections
Once clicked the ‘Test connection’ process is repeated andLinks to 8.0 Ready for internet if sky broadband has been activated
ORLinks to 8.1 Not ready yet if sky broadband has not been activated
Notes
1
1
Connection diagram
Check your router is connected correctly
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 20/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
9.0 Exit
Notes
Before calling technical support please check you have received a letter from us with your estimated activation date and your sky broadband account is activeIf you have not yet received this letter, then don’t worry, you will receive it soon. Your computer is all set up and ready to use Sky Broadband as soon as it is activated. Leave the Sky Router plugged in and the Internet light will go solid green when your Sky Broadband is activated, you should be able to go online straight away
OK
Wire Frame - Sky: Broadband CD
Version 0.4 Prepared by David McDowell18 April 2006
Page 21/21WF_Sky_BroadbandCD
This diagram is representative of information architecture and interface only and does not constitute a final layout or visual design
Sky broadband Exit
ContinueBack
Start Finish If you’ve got a problem, give us a call on 0800 123 4567
ExitContinue
Installation is not complete
Are you sure you want to exit the setup. If you exit now your Sky broadband installation will not be complete.
Please select ‘Continue’ to resume setup or ‘Exit’ if you are sure you want to quit the installation.
0.1 Exit setup
Links back to the previous page where the user clicked ‘Exit’
Quits the application
Notes
1
2
1 2
top related