six sigma project communications plan laura wells master black belt andrew twadelle vice president,...
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Six Sigma ProjectCommunications Plan
Laura WellsMaster Black Belt
Andrew Twadelle Vice President, Six Sigma
2
Communications Plan – Objective
To provide structure and discipline to the process of communicating Six Sigma DMAIC project progress by identifying the:
• Individuals to which communication must be directed
• Method/mechanism for communication
• Frequency of communication
• Feedback mechanisms
• Person responsible for initiating the communication
The Black Belt Is Responsible For Developing And Maintaining the Communications PlanTim
ing
& Ta
sk M
anag
emen
t
Accountability
Communication
Six SigmaSix Sigma
DMAIC ProjectsDMAIC Projects
Tim
ing
& Ta
sk M
anag
emen
t
Accountability
Communication
Six SigmaSix Sigma
DMAIC ProjectsDMAIC Projects
3
Communications Plan – Example
Black Belts document those individuals associated with the Six Sigma project that should be included in project communication
Tim
ing
& Ta
sk M
anag
emen
t
Accountability
Communication
Six SigmaSix Sigma
DMAIC ProjectsDMAIC Projects
Tim
ing
& Ta
sk M
anag
emen
t
Accountability
Communication
Six SigmaSix Sigma
DMAIC ProjectsDMAIC Projects
To ensure communication is targeted and routine, a purpose, method, frequency, date and responsibility for each communication element must be documented
Additional pertinent information can be stored in the “Comments” field (i.e. file names)
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