simon humphrey - keolis downer - operating a successful light rail network

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Presented by:

Date:

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Train

5,754 km of lines

1,300 trains

12 networks

125 M train km

627 M pax/year

Tram

660 km of lines

1,121 trams

17 networks

65 lines

660 M pax/year

Metro

245 km of lines489 metros6 networks

19 lines925 M pax/year

Bus

25,300 buses,

coaches and BRTs

1,600 buses using

alternative fuels

16,000 bikes in 27 cities

300 car parks and 138,000

spaces

15countries

3 Bnpassengers

#1Light rail and

driverless metro operator

13major urban

networks operator

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Network overview

• 3 Lines

• 74 trams

• 57 km of tram lines

• More than 89 stops

• 74 million

passengers/year

Challenges

• Ensuring a balanced

development of the

mobility within the

Bordeaux metropolitan

area

• Develop and promote

public transport culture

• Get the support from

the community 6

Solution

• Strong political leadership

• Citywide long term strategy

based on a program of public

transport dedicated corridors

• Extensions of lines ABC

• Park & Ride/Bike

pathways

• Train/tram/bus hierarchy

• Bus network redesign

• Stakeholder engagement

• Buy-in from start of

project

• Implementation of

stakeholder strategy

based on community

consultation

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Passengers are not

self-loading freight

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2 Accessing

the station

3 Navigating

in the station

/ While waiting

the train

4During

the journey:

on board

5 Interchange

& feedback

5 steps

1 Preparing

the journey

DAY 1 – SERVICE PASSENGERS DAY 2 – SERVICE PASSENGERS DAY 3 – SERVICE PASSENGERS

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Critical to the launch of new systems

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47

36

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NUMBER OF PT MODES USED - %

Average: 1.7 modes

One Two Three or more

2014 PTV Sweeney survey – Policy change impact

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4. Single ticketing solution:

2. Network building:

1. Physical Infrastructure:

Optimize the transport chain

Minimise connection times

3. Information and signage:

Easy change from one mode to another

Customer service staff to help

Improved data acquisition

Efficient revenue management

All ticket types available at ticket offices and

kiosks

Seamless travel in a region

Real time & multimodal information across

network

E-solutions improving communication and

planning

Flexible and resilient network operations

Timetable harmonisation

Safe & secure connections,

comfortable waiting areas Well-marked paths

CUSTOMER SATISFACTION=EASE OF CHANGE+JOURNEY TIME

Accessibility

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Divia light rail

• Launch in end of 2012

• 2 tram Lines

• 33 trains

• Line 1: 8.5 km 16

stations

• Line 2: 11.5 km, 21

stations

• 84000 passengers / day

Challenges

• Give back the city centre

to pedestrians

• Reinforce the sense of

community

• Solve the bus congestion

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Solutions

• Design a new network

based on strong hierarchy

• Alignment of TRAM and

LIANES for the benefit of

entire city

• Addition of complementary

services to address specific

needs

• Implement end to end

solutions

• Timetable adapted to

customers lifestyle

Bus routes

Segmented services

B&R

P&R

Train

TRAM

LIANES

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Stakeholder Feedback Pre Operations

(2013)

In Operation

(2015)

Recognition that the light rail is a significant benefit to the GC

58% 78%

Agree that the light rail will be a reliable alternative to car travel

53% 74%

Perceived personal benefit 35% 56%

TripAdvisor Reviewer Highlights

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Aug 2015 – EOI for D&C

announced by QLD gov’t

Oct 2015 – Fed, State and

Local government joint

funding announced

April 2016 – financial close

Feb 2018 – Stage 2

operational target (pre

Commonwealth Games)

7.3 kms added to alignment

connecting link to heavy rail (at Helensvale)

3 additional stations

1 new park ‘n ride (and 1 upgraded)

4 additional LRVs (fleet grows 14 to 18)

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>50% growth

over two years

Tours

40% growth over six years

Bordeaux

32% over three years

Dijon

15.6% over one

year

Orleans

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Urban activation – Angers

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