silver star mercedes-benz october 2011 newsletter

CustomerNewsletter

Keeping you in the know

O c t o b e r 2 0 1 1

R-Class Crossover

Your large family can now travelin luxurious, spacious comfort inthe long wheel- base Mercedes-Benz R Class family crossover.

If six or seven people are onboard, third row passengers willbe comfortable in their easy- to-reach one plus one executiveseats. Relax in the comfort ofyour cabin with front and rearairconditioning and an electricsliding/tilt glass sunroof for thatextra feeling of luxury.

For more convenience and added comfort the R-Class boasts the Memory Package for thedriver’s and front passenger seats including 4-way lumbar support; as well as steering and wingmirror memory, saving you the hassle of constant adjustments.

You can easily re-configure the seating to accommodate six or fewer, all in executive chairs witharmrests in the front and second rows.

For entertainment the R-Class is equipped with blue tooth hands free telephony, radio and 6CDchanger with i-Pod connectivity AUX in, USB, etc.

An extra touch is added with thefactory fitted chrome package furtherenhances and distinguishes the look ofthe R-Class. The window frames andbeltline trim strips are appliqued inhigh gloss aluminium. The doorhandles and rub strips are painted inthe vehicle colour and feature chromehighlights (chrome highlights for doorhandles. The simulated underguard atthe front end sports a chrome look. Allof this makes the R-Class a seriouslysporty and attractive family crossover.

2012 Mercedes-Benz R Class

2012 Mercedes-Benz R-Class Seating Capacity

LUXURIOUS FAMILY CROSSOVER FIT FOR ROYALTY.

Stewart MotorsPage 2 October 2011

SILVER STAR MOTORS HOLDFIRST IN A SERIES OF

CUSTOMER FOCUS GROUPS

In an effort to bring customer service to the

highest possible standard, Silver Star

Motors, Mercedes-Benz dealer, recently

held its first Customer Focus Group meeting.

Frank discussions were held with a small

group of seven (7) customers in this first in a

series of focus group meetings which

discussed the best practices to bring about

the highest levels of customer satisfaction.

All were encouraged to speak freely of their

experiences with Silver Star Motors and to

explore ways of bringing the dealership to

the desired Stewart’s Automotive Group

standards of excellence in service delivery.

Chaired by Chris Green, Silver Star’s recently

appointed Service Manager, who, with his

years of luxury brands experience in the U.K.

and Middle East, is committed with his team

to bring about the desired change to the

Mercedes-Benz’s customers experience.

In attendance was Mrs. Jacqueline Stewart-

Lechler, a director of the Stewarts

Automotive Group with special

responsibility for Mercedes-Benz, as well as

other staff integral to excellent customer

service.

From L-R: Mrs. Stewart Lechler, Ian Medows, Happy Customer, Mariclair Lyons, Happy Customer #2,Happy Customer #3.