shrm-atlanta 2014 discovering your hr communication cornerstone

Discovering Your HR Communication Cornerstone

Chris Stanzione, MBA,CIRTalent Acquisition Relationship Manager

Cox Automotive

Introduction

Chris Stanzione, MBA, CIR• 14 years of Talent Acquisition & HR

Experience• Joined Cox Automotive this year• Completed my Executive MBA Program

at Georgia State University this year• Have worked in multiple sectors of our

economy:• Technology, Automotive, Financial

Services, Utilities, Consumer Goods and Products

• Been in Atlanta for 10 years

Passionate about Communication and Talent Acquisition

Discovering Your HR Communication Cornerstone

• Discover– To see, get knowledge of, learn of, find, or find out; gain sight or

knowledge of (something previously unseen or unknown)

• Your– Individual

• Communication – The imparting or interchange of thoughts, opinions, or information by

speech, writing, or signs.

• Cornerstone– Something that is essential, indispensable, or basic– The chief foundation on which something is constructed or developed

Purposeful Communication

Why is communication so important?

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Purposeful Communication

Communication

 Listening

Method of…

Approach

Timing

Establishing Expectations

Yours

Mine

Theirs

When to Set Expectations

Before you take action!

Communication = Accountability

When we have expectations of others but do not make them

aware of those expectations, we are setting ourselves and them up for failure and

frustration

Winning with Accountability

Clear Expectations

Specific Date & Time

Ownership Share

The Accountability 

Matrix

Communication Styles

Take 30 seconds to think

about how you like to

communicate and be

communicated with:

• In person

• In writing

• By phone

• Other

Communication Styles

• In person

• In writing

• By phone

• Other

When to Use Which Method

• In Person: – When delivering a complex or sensitive message (can also be substituted for

any of the other reasons below)

• Writing:– When explaining multiple ideas at once in order to catalog them or in case

documentation is necessary

• Phone:– When alignment or re-alignment with someone is needed

• Text:– When delivering a brief, but important message

• Social:– When publicly praising someone or if you have no expectation of a quick

response

When to Use Which Method

• In Person: – When delivering a complex or sensitive message (can also be substituted for

any of the other reasons below)

• Writing:– When explaining multiple ideas at once in order to catalog them or in case

documentation is necessary

• Phone:– When alignment or re-alignment with someone is needed

• Text:– When delivering a brief, but important message

• Social:– When publicly praising someone or if you have no expectation of a quick

responseNot 100% of t

he Time

When to Use Which Method

“How would you like to be communicated with?

What’s the best method for me to reach you?

Cell? Email? Text? LinkedIn?”

Providing Feedback

See Previous Slides

Brevity is key

Feedback loops create trust and alignment

Early and often

What’s Next?

When developing YOUR communication cornerstone…share your…

Q & A

Thank You

Chris.Stanzione@AutoTraderGroup.comLinkedin.com/in/chrisstanzione

@cjstanzione