sharepoint and usability testing
Post on 18-Nov-2014
2.453 Views
Preview:
DESCRIPTION
TRANSCRIPT
SharePoint and Usability Testing: Why Aren’t We Doing It?
Chris PoteetPortal Solutions
@chrispoteetprowww.siolon.com
What Is Usability Testing?
Definition
“[O]ne user at a time is shown something (whether it’s a Web site, a prototype of a site, or some sketches of individual pages) and asked to either (a) figure out what it is, or (b) try to use it to do a typical task.”
- Steve Krug
Why Aren’t We Doing Usability Testing?
Why Not?
Perceived Cost
Why Not?
Perceived Time
Why Not?
Misinformation
Why Should We DoUsability Testing?
Why?
Verify Content Utility
Why?
Test Information Architectures
Why?
Meets Business’ Needs
Why?
Settles Debates/Resets Focus
Why?
Gives Perspective
Types of Usability Testing
Types
ModeratedA participant is guided by a
present moderator.
Unmoderated/Self-ModeratedA participant is given a task list
and allowed to work alone.
Types
LocalA participant is in the same room
as the moderator.
RemoteA participant either does the test
on their own time or over remote technology
Tools for Usability Testing
Tools: Moderated & Remote
Tools: Moderated/Unmoderated & Local
Tools: Unmoderated & Remote
Putting Together a Usability Test
Designing a Test
Discover Content/Activity Emphasis
Designing a Test
Create Test Questions
Designing a Test
Find Participants
Designing a Test
Test Early and Often
Sample Usability Test
Sample Test
Association of the United States Army
Sample Test
Content Emphasis
• Conferences• Headline News• Membership Benefits
Sample Test
User Tasks
1. Find a chapter close to you2. What does AUSA do and what services do they
provide?3. Locate the schedule for a recent annual meeting4. What are the benefits of a membership?5. What phone number would I use to ask
questions?6. Discover an upcoming conference that interests
you
Designing a Test
View Video
Sample Test
Tester’s Comments
• Couldn’t find city for all results• Same results showed up for search / dropdown• About us page for chapter is blank• She was lost in chapter sites• She never found schedule and didn't notice left hand links• She was overwhelmed with the directory. No main
number– Found main number after a while
• She had no idea how to navigate to the conference result she got
Sample Test
Suggestions
• Add city to chapter results• Order by distance away from zip code• In chapter sites use global navigation and move
ancillary navigation• Why does "chapter activities" take you to chapter
search page?• Add main contact number to contact page. Remove
needlessly long list.• Add synonym for conference to search and possibly
a best bet
Sample Test
$39
Chris PoteetPortal Solutions
@chrispoteetprowww.siolon.com
top related