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shared innovation
Collaborative opportunities in electronic resource management using emerging web technologiesElectronic Resources & Libraries, 2008.
Sarah Bartlett
Senior Analyst, Talis Information Ltd.Wednesday 19th March, 2008
shared innovationshared innovation
Web 2.0 and electronic resources
http://www.flickr.com/photos/bbum/301661917/http://www.smartech.gatech.edu/bitstream/1853/13595/1/236-sat-8_00.pdf
shared innovationshared innovation
Collaborative opportunities in electronic resource management using emerging web technologies
• Why is collaboration fundamentally necessary with ERM?
• What opportunities does Web 2.0 open up?• Some obstacles to collaboration in ERM• A glimpse at what might be possible with Web 3.0
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Collaborative electronic resource management
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eResources impact all areas
e-Resources are now an essential part of the library service, and as such, have a lot of internal stakeholders.
University of Wolverhampton, UK
http://www.flickr.com/photos/woo-hoo/311042349/
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The changing marketplace
Online Information 2007
http://www.flickr.com/photos/14508271@N06/2093164845/
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The changing marketplace
• Experimentation and diversification• Consolidation• Libraries’ response
http://www.flickr.com/photos/14508271@N06/2093164845/
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Management style
Image © Onur Döngel. Reproduced under licence.
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Management styleERM is an area that is very difficult to write procedures for, as the situation changes on an almost daily basis. This in turn makes it difficult to standardise practice for a team of people to take on the work.
University of Surrey, UK
Image © Dan Tero. Reproduced under licence.
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Collaboration
• Between institutions• Across the institution• Across the library
Image © Dan Tero. Reproduced under licence.
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Sharing data and sharing
effort
Image © David Luscombe. Reproduced under licence.
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What is Web 2.0?
• Participative
• Sharing
• Communication and community
• Remixing diverse sources
• Based on trust
http@//flickr.com/photos/bbum/301661917/
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Common data across
institutions
Data particular to the institution
Image © David Luscombe. Reproduced under licence.
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Data common across
institutions
In the electronic era…
In the printed era…
Image © David Luscombe. Reproduced under licence.
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Data particular to one
institution
In the printed era…
In the electronic era…
Image © David Luscombe. Reproduced under licence.
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Image © David Luscombe. Reproduced under licence.
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Stopping the pain?
Image © Lai Leng Yiap. Reproduced under licence.
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Where is the pain?
• Complexity and fickleness• Inaccurate information• Multiple evaluation criteria• Maximising visibility to end-
users• Weight of administration
Image © Lai Leng Yiap. Reproduced under licence.
shared innovation
Where is the pain?
• Complexity and fickleness• Inaccurate information
Image © Lai Leng Yiap. Reproduced under licence.
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• Data problems– Slow updates– Inaccuracies– No data?
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The transfer of titles between publishers is arguably our biggest problem. There are always problems with the quality of data in the knowledgebase. There is definitely a case for a collaborative community piece. We’re often reporting this sort of thing to Ex Libris so the knowledgebase can be updated.
Kings College London
• Supply chain inefficiencies– Link resolvers– Library notifications
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Two-way updating?
Image © bubaone. Reproduced under licence.
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How would a collaborative approach to knowledgebases help?
• Supply chain efficiencies• Single source of truth• Innovative services
Image © Stephanie Timmermann. Reproduced under licence.
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Where is the pain?
• Multiple evaluation criteria– Stakeholder feedback– Vendor sustainability– Technical evaluations– Usage statistics
Image © Lai Leng Yiap. Reproduced under licence.
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How would a collaborative approach help with evaluation?
Using feedback from a subject librarian at another institution would definitely be useful, especially if It was the same or a similar subject.
Focus Group Attendee
• Amazon-type model• Efficient stakeholder feedback• Cross-institutional• Across the lifecycle• Usage statistics
Image © Stephanie Timmermann. Reproduced under licence.
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Where is the pain?
• Maximising visibility to end-users– Downtime notices – Information literacy– Troubleshooting
Image © Lai Leng Yiap. Reproduced under licence.
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How would a collaborative approach help with advisory notices of planned downtime?
• Single source of truth• Accurate information• Less support calls
Image © Stephanie Timmermann. Reproduced under licence.
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How would a collaborative approach help with information literacy?
• Shared repository• Quality materials• Efficiencies
Image © Stephanie Timmermann. Reproduced under licence.
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How would a collaborative approach help with troubleshooting?
• Wiki-type system • Sharing• Efficiencies• Editing previous solutions• Eliminating duplicated effort
Image © Stephanie Timmermann. Reproduced under licence.
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Where is the pain?
• Weight of administration
Image © Lai Leng Yiap. Reproduced under licence.
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How would a collaborative approach help with administration?
• Centralised shared data
Image © Stephanie Timmermann. Reproduced under licence.
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Should we adopt a collaborative approach to the whole of ERM?
Image © Stephanie Timmermann. Reproduced under licence.
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What are the obstacles?
• Legal• Industrial• Organisational• Psychological
Image © Stephen Rees. Reproduced under licence.
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What is the responsibility of the vendor?
Image © Stephen Rees. Reproduced under licence.
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However…
Social software has some mileage in the realm of licensing. There is a parallel here with cataloguing. It would be particularly beneficial for NESLI which is the same for everyone. There is occasional divergence by publisher or by library.
Kings College London
Image © Stephen Rees. Reproduced under licence.
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How does Web 2.0 map to ERM?
• Participative• Sharing• Communication and community• Based on trust• Remixing diverse sources
http@//flickr.com/photos/bbum/301661917/
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So what is Web 3.0?
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Web 3.0 Futures – Usage Statistics
• Usage statistics in isolation• Outcome-based approach• Adding meaning
Journals on global warming are not highly used but Imperial has a dedicated centre for research into global warming. So Imperial are wary of comparing apples with pears. It’s more of an art than a science.
Imperial College London
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Web 3.0 Futures – Trial Selection
• Selection of trial participants• Identified through diverse sources
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Conclusion
• ERM is inherently suited to a collaborative approach
• But not every area of ERM operations will benefit• Some obstacles may disappear in time• There are some exciting opportunities with
significant business benefits
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Recommended reading
Conger, Joan E.
Collaborative electronic resource management: from acquisitions to assessment.
Westport: Libraries Unlimited, 2004
Emery, Jill
Ghosts in the machine: the promise of electronic resource management tools
Serials librarian 51(3/4), 2007
Miller, Paul
Web 2.0: building the new library
http://www.ariadne.ac.uk/issue45/miller/
Culling, James
Link resolvers and the serials supply chain
UKSG, 2007
http://www.uksg.org/projects/linkfinal
Image © Luis Pedrosa. Reproduced under licence.
shared innovation
Collaborative opportunities in electronic resource management using emerging web technologiesElectronic Resources & Libraries, 2008.
Sarah Bartlett
Senior Analyst, Talis Information Ltd.Wednesday 19th March, 2008
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