serving the community virtually & remotely...minu ranna-stewart, licsw she/her harborview abuse...

SERVING THE COMMUNITY VIRTUALLY & REMOTELY

Harborview Abuse & Trauma Center Education Forum

May 8th, 2020

Using the Technology

● All attendees are muted and camera is off ● Live captioning available: Click “CC” ● Use the Q & A function to ask questions of our

panelists and admins ● We will use the chat box for all attendees

—Wangari Maathai

“There are opportunities

even in the most difficult

moments.”

Minu Ranna-Stewart, LICSW she/her

Harborview Abuse &

Trauma Center

Assistant Director

minu@uw.edu

Maria Lee, LICSW she/her

Harborview Abuse &

Trauma Center

Medical Social Worker

marialee@uw.edu

Dr. Michelle Mann, Ed.D, MHP, CMHS she/her

You Grow Girl!

Director of Behavioral Health

michelle@yougrowgirl.org

Robin Tatsuda, MSW she/her

The Arc of King County

Executive Director

RTatsuda@arcofkingcounty.org

Angeli Bhatt, MSW they/her

API Chaya

Community Organizer

angeli@apichaya.org

Jessie Zhang, BS

API Chaya

Disability Justice Community

Organizer &

Program Coordinator

she/her

jessie@apichaya.org

Harborview Abuse & Trauma Center

Maria Lee & Minu Ranna-Stewart

Telewhat???

Barriers: Concrete and Perceptual

Considerations for Kids

Sexual Assault Nurse Examiner (SANE): No Change!

Multiple locations

Outreach and Follow-up Telephone, telemedicine, and text

Children’s Medical Exams Many seen for SANE exams in-person;

telemedicine/telephone support

You Grow Girl! Inspiring Her Pathway Towards Sustainable

Success

MICHELLE M MANN, ED.D, MHP, CMHS

DIRECTOR OF BEHAVIORAL HEALTH

Mental

Health

Provision In

Challenging

Times

Groups

•We are offering 3 groups currently with 2 more in the works.

Telehealth

•Lessons learned, concrete needs & creativity?

Engagement

•How do we engage people in this brave new world?

Telehealth

The Arc of King County

Robin Tatsuda

Our Services: GO TO Resource for DD

• 1:1 Systems Navigation Consultation*

• Educational Workshops* – Disability is Diversity Training

– Recognizing & Supporting People with DD

• Parent Support Groups* • Housing Stability

• Healthy Relationships Program*

• Civic Engagement & Leadership Development*

• Supported Living Services

• Representative Payee Services

*Online Activities during

COVID-19

Tips for Effective Communication* Common Characteristics:

• Spectrum of skills and challenges

• “Disjointed” communication skills

• Slowed Processing Speed

• Challenges Reading Between the Lines

• Unique Sensory Needs

• Little to no Sex Education

Strategies:

• Presume competence

• Use different modalities (spoken, written, pictures, videos, etc.)

• Allow time!

• Be straight forward

• Try to meet sensory needs

• “Work with me not on me”

*Full Training available upon

request

DD Accommodations for Online Support • Be clear on your purpose

• Allow time to adjust to the new platform

• Have a plan for keeping or regaining attention

• Be prepared to demonstrate (show rather than tell)

• Check for understanding

NOTE: Privacy for people with

DD is always challenged, but especially during

COVID. Caregivers often struggle to step away. Folks won’t be as open

when others are in earshot.

Additional COVID-19 Concerns

• Increased risk of exposure due to dependence on caregivers

– Decreased access to medical care (even before COVID-19)

• Epidemic of Isolation

• Increased Risk for Abuse

The Arc has a “Phone Buddy” program for

people with disabilities to have someone to

talk to during COVID-19!

API Chaya

Angeli Bhatt & Jessie Zhang

Remote Accessible Meetings

● Use video as able for folks who rely on visual

● Say who you are every time you start speaking

and pause before continuing (i.e. "This is Jessie")

● Speak loudly into the microphone

● Speak slowly (slowly)

● For captioning, spell any uncommon English

words/terms/acronyms/names

● Mute when not talking

● Speak one at a time / try not to speak over each other

● On Zoom, please use chat function as a parking lot for

questions/topics/ideas

Direct Services - Human Trafficking - Sexual Assault - Domestic Violence

- 1:1 Advocacy - Therapy - Resource Referral

API Chaya Offerings.

API Chaya Offerings.

Weekly “Brunch Menu” starting in May - Workshops - Hangouts - Skill sharing - Healing spaces

WiFi is a Lifeline.

Mutual Aid

Announcements

- API Chaya Human Trafficking Virtual Spring Gathering - May 23rd 11am -

1pm

- Contact dannie@apichaya.org for more information

- Stay tuned for more details on our “Brunch Menu”

Contact Us!

Jessie, Disability Justice Community Organizer

jessie@apichaya.org

Angeli, Community Organizer, Anti-Sexual

Assault Advocate

angeli@apichaya.org

Question for the Panel

Question for the Panel

How do you protect confidentiality and privacy,

when you are providing mental health care and

support groups?

Question for the Panel

How have you approached relationship-building

initially with new clients or community members

during the pandemic, when in-person meetings are

not an option?

Question for the Panel

How do current virtual services align (or fall short)

with what the disability community has been

requesting for years (i.e. better accessibility and

universal design)?

Have you seen successful examples or helpful

resources to better serve the disability community?

Question for the Panel

What are best practices for working with

interpreters, and engaging with folks who speak a

different language than the provider?

Question for the Panel

What kind of feedback have you received from

people you serve about how virtual services are

working for them?

Question for the Panel

For those who started providing virtual services

more recently, do you plan to continue to offer

these services, even when restrictions on meeting

in person are lifted?

Other Questions for the Panel?

CREDITS: This presentation template was created

by Slidesgo, including icons by Flaticon, and

infographics & images by Freepik.

THANK YOU!

You will receive an e-mail confirming your

attendance from today.

Materials from today’s webinar: https://depts.washington.edu/hcsats/for-porfessionals/training/education-forum/

Please keep this slide for attribution.