service mgmt excellence
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Bring onSERVICE MANAGEMENT EXCELLENCE
56%
Self-ServiceSupport
Prefer to solve IT problem themselves
Decentralized spend
45%IT spending in 2015
was funded by non-IT budget
Agile Development
Enterprises adopting DevOps in 2016,
12% growth on 2015
74%
Digital is shifting IT priorities
© Copyright 2016 BMC Software, Inc.
To manage services at digital pace and scale
50%+EMA survey found ITSM teams will grow in 2016
Apps downloaded every second
850 Of IT organizations plan to
integrate ITSM & agile development teams
80%
© Copyright 2016 BMC Software, Inc.
On a journey to excellence
Consolidate on a modern service desk
Govern and optimize a multi-source ecosystem
Service DeskModernization
Service Awareness
Service Management
Excellence
Dynamically model services
and assets
Automate IT operations and
remediation
Service Operations
Managing change across the business
© Copyright 2016 BMC Software, Inc.
INNOVATION IT
LOBCISO
CORE ITDevelopers
CMO
CPO
CIO
OrchestrateOperations
Innovate Services
Accelerate IT Process
With BMC SERVICE MANAGEMENT EXCELLENCE Solutions
© Copyright 2016 BMC Software, Inc.
TruesightOperations
Control-M
MyITService Broker
Discovery
TruesightPulse
Control-M
ReleaseLifecycle
Mgmt
SERVICE MANAGEMENTEXCELLENCE
MULTI-SOURCECLOUD
Remedy
AGILEAPPLICATION DELIVERY
Remedy
MyIT
TrueSight
Discovery
BladeLogic
Cloud Lifecycle
Mgmt
Threat Director
Remedy
Bladelogic
Discovery
SECOPS
Remedy
MyITFamily
HR Case
CloudLifecycle
Mgmt
DIGITAL WORKPLACE
Discovery
TrueSightCapacity
Opt
Control-M
BIG DATA
New era, new architecture, newDEM solution
© Copyright 2016 BMC Software, Inc.
Transform IT with service-aware operations tools and process automation
BMC Confidential
SERVICE MANAGEMENT
EXCELLENCE
ServiceResolution
Change Automation
SmarterService Desk
Compliance
Dynamic Asset & Configuration Management
That are people- productive
75% Boost in productivity with
persona-based design Of hours researching
users while they work using our
solutions
1000+
Modernize the Service
Desk
Automate Operations
BMC Confidential
• Increased automation & self-service
• Centralized service desk
• Improved user experience
• Faster MTTR
• Lower cost to manage incidents and requests
75% Reduction inReal Events
30% Reduction in
Incidents
IKEA retails a new,centralized service desk
© Copyright 2016 BMC Software, Inc.
Technologies Used• BMC TrueSight • BMC Remedy ITSM • Dashboards and Analytics• Atrium CMDB• BMC Service Resolution
“Tight BMC Event-Incident integration along with CMDB integration increases transparency of issues across the enterprise”
Volvo drives faster response with service-aware tools
70% reduction in incident MTTR
40% increasein auto-resolved
incidents
60% more events are auto-associated with
right infrastructure resource
4x improvementin incident volume and
resolution
Gartner, Magic Quadrant for IT Service Support Management Tools,Chris Matchett, Katherine Lord, Tapati Bandopadhyay, 25 August 2015
* This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Critical Capabilities for IT Service Support Management Tools, Chris Matchett, Katherine Lord, Tapati Bandopadhyay, August 25, 2015
Trust an ITSM Leader
© Copyright 2016 BMC Software, Inc.
of S&P 500 will be replaced by 2027
75%25%of businesses will lose
competitive ranking due to digital incompetence
by 2017
The future is here.Go digital or go extinct.
© Copyright 2016 BMC Software, Inc.
Try Remedy ITSM
Read the Service Resolution
White Paper
View the 2015 Gartner ITSSM Magic Quadrant
What to do next
© Copyright 2016 BMC Software, Inc.
© Copyright 2016 BMC Software, Inc.
BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond.
About BMC
BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. © Copyright 2016 BMC Software, Inc.
BMC – Bring IT to Life BMC digital IT transforms 82% of the Fortune 500®.
© Copyright 2016 BMC Software, Inc.
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