enabling sales and service mgmt
TRANSCRIPT
Enabling your Sales & Service teams
To get a clear view of network and applications that’s not technical, therefore no need to ask engineers for reports that take hours to prepare.
Provide the best partnership between you and your customer globally from a single interface
Collaboratively manage network and application performance with your customer
Have graphical real-time information to advise on application and infrastructure issues
Boost your sales upgrade success with evidence that would ensure operational excellence
Have a flexible, bespoke solution to match your sales and customer needs in one
IMAGINE IF YOU COULD…
Enabling your Sales teams to achieve excellence
Visibility and better control over end-users’ ICT environment
Ability to identify “Shadow IT applications" and their impact on infrastructure
Ensure IT issues are clearly identified and quickly resolved
Improving end-to-end service quality and operational excellence
Ensures application performance satisfies and retains customers and employees
Business Performance Management
Enabling your Sales teams to achieve excellence
Non technical clear view of network and application performance with App Vis
Helps prove your service platform capabilities
Protects SLA’s and reduces service credits
Improves your Net Promoter scores
Reduces time to prepare customer and management reports
Business Performance Management
Enabling your Service Desk to achieve excellence
Achieve your targets
“we were able to reduce our churn by a factor of 4x”
Transparent open conversations with your customers improves relationships and reduces churn
“70 to 90% of our upgrade opportunities are won”
In-contract up selling of Highlight increases income and opens new sales opportunities
“Highlight has helped us reduced provisioning cost by 35%”
Clearly differentiate with Highlight and prove value in a way your customers will understand
Retain
Grow
Control
One portal for Routers, Switches, Servers, Wi-Fi Apps, Business Applications and Cloud
Single pane of glass
Competitor vs partner ready
Enterpriseskill set
Business/ technology
border
Service provider skill
setP
RT
G
E-Health
Business tools
Engineering tools
Service provider ready? Cloud service, pay as you go, multi tenancy
Our customers
Automotive
& SpaceHigh Tech & Telecom Utilities & Services
Energy, Raw Materials
& Construction
Chemicals, Cosmetics
& Pharmaceuticals
CPG & RetailBanking, Finance
& Insurance
Transportation
Logistics & CharitiesPublic Sector
Zero Capex
Performance visibility at a glance
Hassle free new app deployment
Hassle free bandwidth managment
Hassle free service management
Money
IT skills
People
Purchase products Highlight Service
Easier to consume
Benefits…Requires…
Not affordable
VS
Data sheets
Web Content
Demonstration models
Videos
Battle cards
Price book
Training
Sales Enablement tools
PR and marketing
Single solution for multi-vendor, multi-technology, multi-tenant
Acquisition of new clients: improve win ratio
Develop existing clients: continuous service improvements
Enables transformation: de-risk through change preparation
Speed and agility of SaaS: day to day monitoring & auditing
Rapid and Flexible bespoke reporting
Easy integration into other systems (billing, provisioning, CRM and technical monitoring tools)
Benefits
Demonstration
Switch ON Service
Automatic App Performance visibility
Automatic Network Performance visibility
Automatic Service Performance visibility
Real-time performance dashboards
Drill-down Trouble shooting
Alerts on performance
Automated reports
How does it work?
Start
See/fix
Operations
Portal
Pain versus gain
I’m suffering from head count cuts, how can I do more with less?
I have no easy way to improve my customers’ experience
My sales and service management teams have no tangible way to become a “trusted advisor”
I am unable to provide clear evidence to justify customers’ increased spend on capacity
I am unable to show how customers’ application usage impacts their managed services infrastructure
I have multiple tools which do not provide an integrated view of what my customer is experiencing
Business challenges Solution
Highlight enables non-technical staff to provide accurate and valuable performance data
The ability to see customer’s network, device & application performance in real-time demonstrably improves the customer Service Provider experience
Highlight provides accurate unbiased performance data which creates real business partnerships
Enable customers with clear performance data on the relationship between their applications and network
Customer application usage data enables the right sizing of their network capacity
A Single Pane of Glass enabling customer IT decisions to spend or remove shadow IT